Highlegalsolicitors Reviews 

44
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the legal staff for their exceptional professionalism, rapid response times, and relentless dedication to getting property transactions completed smoothly and efficiently. Consumers state that the team provides clear communication, valuable legal advice, and reassuring guidance throughout the entire house purchasing and selling journey. Many people emphasize that solicitors go above and beyond to support clients, even working outside normal office hours to ensure successful outcomes. Some reviewers were not happy with the customer service, mentioning frustrating communication delays, unhelpful phone responses, and a dismissive attitude from certain staff members.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently expressing immense satisfaction and praising the... See more

Response time

Consumers find response time to be positive, as reviewers frequently highlight fast replies to emails and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers report receiving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

​🌟 Five Stars! Highly Recommend! ​Used this firm for my conveyancing, and the service was outstanding. Everything was handled professionally and, crucially, completed within the stipulated time fram... See more

Rated 5 out of 5 stars

This company was assigned to me via Home Legal Direct. Rachael Fryer dealt with my conveyancing. She was very efficient. Answered my calls and emails straight away. Very impressed with her and wou... See more

Rated 5 out of 5 stars

I found High Legal on the internet and my partner was skeptical. It wasn’t an easy sale. The buyers solicitors were slow, and the buyers lender asked one question a week. But Rachel was great: calm... See more

Rated 5 out of 5 stars

Jane Burns is the best conveyancing solicitor I have ever had the pleasure to work with. Her advice and her astute observation of the trickiest of situations made, what a one point seemed an impossibl... See more


Company details

  1. Legal Services
  2. also in
  3. Conveyancer
  4. Employment Attorney
  5. Family Law Attorney
  6. Immigration Attorney
  7. Mediation Service

Written by the company

We are a multiservice law firm with solicitors and barrister who have decades of experience in all areas of civil law matters and are able to assist you with excellent service but at affordable rates. Our services range from General litigation, Employment, Family, Commercial, Regulatory and Compliance, Immigration and Wills, Probate and Property. We look forward to hearing from you. Kind regards High Legal Solicitors also trading as High Legal Services. High Legal Solicitors High Brake House Accrington, Lancashire, BB5 6LZ, UK Phone: 03301 339317 Email: ss@highlegalsolicitors.co.uk Web: www.highlegalsolicitors.co.uk Please note we are also able to provide face to face meetings in London, Southampton and Accrington


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

44 reviews

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4.4

All reviews

(44)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Mr Syed Shahbaz Bukhari was our case…

Mr Syed Shahbaz Bukhari was our case handler at High Legal Solicitors for our first property purchase. He managed the entire process efficiently, with great attention to detail, ensuring our legal rights and interests were fully protected. He also generously advised us on other legal matters without charging any additional fees. His professionalism, dedication and genuine care for clients are truly appreciated. Highly recommended!

28 October 2026
Unprompted review
Rated 5 out of 5 stars

We instructed High Legal Solicitors for…

We instructed High Legal Solicitors for our first home purchase, and Mr Syed Shahbaz Bukhari handled our case with exceptional professionalism and dedication. He progressed everything diligently and expeditiously, carefully addressing all legal aspects and protecting our interests throughout. He was approachable, knowledgeable and always willing to explain matters clearly. We highly recommend Mr Bukhari for his outstanding legal services.

28 October 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. I would avoid at all costs.

I approached High Legal Solicitors to draft a deed of trust and, in hindsight, the warning signs appeared almost immediately. My initial introduction email arrived at 1:30am, which did little to inspire confidence in the firm's professionalism or organisation.

The email stated that I would receive a call, yet nobody contacted me. I eventually had to chase the firm myself. After waiting all day, I finally received a call at 4:58pm on a Friday. When I returned the call just seven minutes later, I was told the solicitor had already finished for the day and that I would need to wait until Monday. Hardly the proactive service I was expecting.

Matters deteriorated further the following week. When I explained that my partner and I required a floating deed of trust, I was told that such an arrangement "doesn't work like that." I had to remind them that I am the customer, and the purpose of instructing a solicitor is to draft an agreement that reflects what the parties want, not what is most convenient for the solicitor. The deed of trust should work in accordance with the intentions of the owners, provided those intentions are lawful and properly documented. Instead of discussing the available options professionally, the solicitor became dismissive, argumentative and ultimately told me to find another firm.

For a company charging premium legal fees, I expected expertise, advice and at least a basic level of customer service. Instead, I encountered poor communication, a lack of flexibility, and an unnecessarily confrontational attitude.

To make matters worse, the only solution they appeared willing to offer was a very basic 50/50 deed of trust. Given the fees being quoted, the value proposition was extremely poor. It felt as though anything outside a standard template was treated as an inconvenience rather than a professional instruction.

Expensive, unhelpful and unprofessional. I took my business elsewhere and would not recommend them to anyone seeking tailored legal advice.

14 October 2026
Unprompted review
Highlegalsolicitors logo

Reply from Highlegalsolicitors

We take all feedback seriously. We understand that in this particular instance it was explained quite clearly that we would not be able to do what they had requested. The initial instruction we received from a third party was very different from what the client actually wanted doing. No monies were taken by High Legal.

Rated 5 out of 5 stars

Jane Burns is the best conveyancing…

Jane Burns is the best conveyancing solicitor I have ever had the pleasure to work with. Her advice and her astute observation of the trickiest of situations made, what a one point seemed an impossible hurdle to get over, completely turned the problem around, and in a ridiculously short period of time we had an astonishing, detailed and successful house purchase, which defied all reason. I will always go to her in the future for any conveyancing work. She's a tough cookie, a bit formidable at first(!) but my goodness - she gets the job done. A cracking solicitor. Words cannot express my gratitude. Thankyou Jane and all the team at High Legal. You came up trumps for me and gave me the house of my dreams, and turned it round and made the impossible - possible. Thankyou, thankyou, thankyou, from the bottom of my heart, thankyou 💓

24 September 2026
Unprompted review
Rated 5 out of 5 stars

I found High Legal on the internet and…

I found High Legal on the internet and my partner was skeptical. It wasn’t an easy sale. The buyers solicitors were slow, and the buyers lender asked one question a week. But Rachel was great: calm and assuring throughout a very low process.

We completed and my partner plans to use Rachel for the sale of a property. Thank you for the kindness and support through this stressful process. I would recommend High Legal.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service. Would highly recommend…

Jane has been dealing with our purchase for over a year, and throughout what has been an incredibly long and stressful process, she has always been communicative, reassuring and incredibly supportive. She has kept us informed every step of the way, answered all of our questions and, most importantly, always made us feel that our best interests were her absolute priority.
Jane has gone above and beyond to protect us at every stage and has been someone we could completely trust during what has been a very stressful time. Her professionalism, dedication and attention to detail have been exceptional.

We are so grateful to Jane for everything she has done to help us get to this point. She is an absolute credit to her profession, and I would wholeheartedly recommend her to anyone looking for a solicitor who genuinely cares about her clients.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I found high legal on a comparison…

I found high legal on a comparison website. Highley recommend. My solicitor for buying a house was Rachel. She was great, very professional got back to me straight away. I had to pull out of the first house after 4 months, (the seller held it up, due to a tenant). But found another one and she worked tirelessly it getting it completed within 19 days. I do think Rachel is a workaholic, as sge even got back to me out of work hours. I can't thank her enough for working with me to buy my little home.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

High Legal Solicitors are a team of rofessional, honest, and hardworking Solicitors.

High Legal Solicitors are a team of highly professional, honest, and hardworking individuals. ILRA Ltd has maintained a business relationship with them for the last two years, and they have consistently exceeded our expectations.

The firm is led by the exceptionally experienced Mrs. Shabeena Ahmed, whose legal knowledge is second to none. Mr. Syed Shahbaz Bukhari is also a highly qualified and hardworking lawyer, and his legal insight is invaluable. If you need a firm that you can truly trust, look no further. Highly recommended!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

After a nightmare experience with PM…

After a nightmare experience with PM Law where they took my money, did zero of the work and then absconded into the night leaving me high & dry, Lisa & the team at highlegal stepped in to save the day. I cant thank them enough for their compassion, speed, thoroughness and communication.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Responsive and quick!

I found High Legal through a comparison site - I was prioritising a great price as it was a private sale and I just needed someone to deliver the goods and didn't really mind how long it took. I am so lucky I ended up with Rachael Fryer. She's been quick, responsive (reassuring messages to keep me in the loop when she's been waiting for others, for instance) and straight-forward. She's been significantly quicker than the team dealing with my purchase, which should have been simpler! And my proceeds were with me on the day of the sale, which definitely hasn't happened for me before! Would definitely use her again.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Rachel Fryer

Rachel Fryer, was excellent, very quick with her response by email, even at the weekend. Excellent service and I couldn't fault them. I will definitely use them again in the future if I need to.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Jane was first class from start to…

Jane was first class from start to finish and very professional, the best I’ve used in the 5 years I’ve been purchasing.

Will be using again and intouch soon thanks Jane.

Highly recommended

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Rachel was my solicitor for the property I bought at auction it was my first time buying at auction and she made it very straight forward and worked with me in quick time so I completed the purchase in 16 days. The company is very good with working at a fast pase as I only started my enquiry 4 days before I bought the property at auction. All in all good price trust worthy and good communication 9/10

13 May 2026
Unprompted review

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