Highland Hears Reviews 

84
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professional and courteous service provided by the staff. Many reviewers felt at ease due to the staff's manner and clear explanations of procedures. The overall service is frequently described as excellent, with people appreciating the detailed information and care received. Consumers report highly effective and often painless treatments, such as ear wax removal, which resolved their issues completely. Many people found the service efficient and appreciated the kindness shown, especially when dealing with elderly family members. Reviewers frequently recommend the company, expressing strong satisfaction and intent to return for future appointments.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, friendliness, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism and friendly demeanor.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very pleasant experience! Quintin had been recommended to me and I can see why. He is very experienced, explains the whole process before starting the treatment, and puts you very much at ease w... See more

Rated 5 out of 5 stars

Wish I had made appointment weeks ago.Took a wrong turn on way and the receptionist talked us by phone right to gate going above and beyond her duty. Very professional service combined with a great un... See more

Rated 5 out of 5 stars

Highland Hears offers an excellent service in all aspects of hearing. Quintin immediately put me at ease and talked me through how my ears would be cleaned and what the hearing test would look like. I... See more

Rated 5 out of 5 stars

Made to feel welcome and at ease. Procedure fully explained. Shown photos and videos of my ears, before and after. Advice given. Hearing test given and results provided. Would highly recommend Qu... See more

Company replied


Company details

  1. Audiologist
  2. Health Consultant

Written by the company

Aural Health Clinic Specialist in Ear Wax Removal. Services offered include ear examinations, microsuction ear wax removal and hearing assessments. Location: Resaurie, Inverness, IV2 7NH Home Visits and Care Home Visits available across Inverness, Nairn and the surrounding areas. Contact us: 01463 353116


Contact info

4.9

Excellent

TrustScore 5 out of 5

84 reviews

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4.9

All reviews

(84)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent ear examination service

Excellent service and overall great experience. I arrived early and extra effort was made to accommodate me which was very much appreciated. Friendly service with the entire process explained in detail and after the initial ear exam both ears required ear wax removal by micro suction. Again this was explained that with both ears quite impacted it may not be possible to remove 100% of the wax but after some great work very nearly all of the wax was removed and my hearing improved virtually immediately. I plan in returning in a few months time for a further examination and to keep things in check. A great service and wouldn't hesitate to recommend.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Confidentiality and courtesy

My experience from my initial phone call to make an appointment through to the consultation and examination was one of smoothly professionalism .
The clinical setting helped one to relax and during the course of the examination Quinton explained each step he was embarking upon throughout. I therefore Highly recommended Highland Hears without any reservation.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service, was made to feel welcome and the procedures were explained beforehand and I was happy with the outcome.
Will use again and would also recommend.
Many thanks
Gregor

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Mr Smith was very friendly and…

Mr Smith was very friendly and profressional, explaining all that would be involved in the procedure. It was painless and quick, Mr Smith also reccomend a lotion for a ear issue I had and that has solved that problem. I would highly reccomend Mr Smith.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Took my Mum for an appointment to have…

Took my Mum for an appointment to have her ears cleared of wax. Beautiful location and such a warm, friendly and informative atmosphere. Everything was explained really clearly and the follow up procedures were clear and easy to understand. Excellent service

23 December 2025
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience!

A very pleasant experience!
Quintin had been recommended to me and I can see why. He is very experienced, explains the whole process before starting the treatment, and puts you very much at ease with his lovely manner.
A very professional, helpful and courteous service from both Quintin and Sarah.
I won’t hesitate to consult him again if I need his help or advice in the future…….I highly recommend Highland Hears.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

I recommend Highland Hears if you have hearing issues.

Highland Hears offers an excellent service in all aspects of hearing. Quintin immediately put me at ease and talked me through how my ears would be cleaned and what the hearing test would look like. I learnt a lot about my hearing and ears from Quintin. Recommended if you have hearing issues.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

I would like to say what an amazing service .
The kindness you showed to my father, aged 89 the time you took to explain everything to him .
He just thinks your “some man “
Very professional would highly recommend and he will return for further appts .

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Attended my first appointment and received first class treatment. All stages were explained and the results were very impressive. Highly Recommended.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

My mother is 89yrs old and suffers from…

My mother is 89yrs old and suffers from vascular dementia and alzheimers. My mothers hearing had deteriorated over the last few weeks which I felt was making her confusion much worse. She is housebound and I was at a loss at how to deal with it. I went online to see if there was any service that provided home visits. I discovered Highland Hears from the moment I phoned the professionalism and advice I was given was just amazing. I put the required ear drops in and Mr Smith came today to deal with my mothers ear wax. He talked through the procedure with myself and mother ensuring we understood all that was going on. He took his time reassuring my mother the whole time. I cannot recommend Highland Hears enough and I will definitely be using them again. Thank you so much. I don't know who was more excited when the procedure was completed Mr Smith or my mother when she said she was able to hear us!!!!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with the speed

Very impressed with the speed, the service and the quality.
As a doctor myself with a busy schedule, I got a same day appointment with the best price - compared to others.
Very impressed

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Wish I had made appointment weeks…

Wish I had made appointment weeks ago.Took a wrong turn on way and the receptionist talked us by phone right to gate going above and beyond her duty. Very professional service combined with a great understanding of importance to make a patient feel at ease. Couldn't recommend anyone better than Highland Hears.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Quick consultation, great service

Quick consultation. We were on holiday and happy that we could have these plugs made here (we live in a country that doesn't offer this). It will take some weeks to have the plugs made and shipped, but very pleased with the service.

13 August 2025
Highland Hears logo

Reply from Highland Hears

Hi
Many thanks for taking the time to review our Impression making service. It was a pleasure to help you and am sure you will be very happy with the sleep plugs when they arrive with you. Thanks again. Quintin and team at Highland Hears 😃

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