On April 25th I ordered my wife an engraved pendant with our son’s name, birth date, birth weight and birth time with a picture of my wife and him locking eyes for the first time. What I got... See more
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See what reviewers are saying
I am absolutely disgusted. I was responded to, to say that no order could be found from my email address. I explained that on ordering no confirmation email was sent so I have no order number... See more
After a disappointing start of the wrong item been delivered, custom jewellry offered to change the item free of charge, which we very much appreciate! Lovely personalised jewellery. Delivery of 1st i... See more
Company replied
I would have given 5 stars for initial responses (Acted immediately when notified my order did not arrive. Excellent service). However. 3 stars because after 2 months since order the original goods tu... See more
2.9
Average
248 reviews
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Hasn’t replied to negative reviews
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AVOID Scammers?
I ordered a pendant & necklace on 17th December £54.95 + £1.95 VIP protection, I have had email replies ensuring me my order was on the way.
Today I have received a silver coloured trash pendant with some Chinese symbols with no chain delivered by EVRI
The mobile contact No is invalid and the international (California) No goes to an answer phone
AVOID
28 December 2024
Unprompted review
Reply from Hidden Forever
Thank you for bringing this to our attention. We're very sorry to hear about your experience and that the item you received did not meet your expectations. I can confirm that we have processed a full refund for your order (£54.95 + £1.95).
We take quality control very seriously and would appreciate if you could email us photos of the item you received. This will help us investigate how this occurred and prevent similar issues in the future.
We have sent you a confirmation email regarding your refund. If you could reply to that email with photos of the item received, it would greatly assist our investigation.
Again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.
Lovely necklace
Easy ordering .
Quick delivery.
Lovely necklace I bought for my daughter’s birthday - she loves it.
It looks really nice on - it sits just about collar bone level ( just how she like her necklaces to fit)
Thank you Hidden Forever 😊
Will definitely use them again and will recommend to friends.
28 December 2024
Reply from Hidden Forever
Hi David,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you had an easy ordering process and quick delivery, and that the necklace was a perfect gift for your daughter’s birthday!
It’s so rewarding to know she loves it and that it fits just as she likes. Your recommendation means the world to us, and we’re grateful for your trust and support.
We can’t wait to serve you again and look forward to helping you find more beautiful pieces in the future. If there’s ever anything we can do for you, please don’t hesitate to reach out.
Avoid at all costs
Terrible company...do not buy from them dodgy as hell. I brought a projection bracelet and the projection on to the wall doesn't work at all. I think this is not a good company at all. Avoid at all costs.
25 December 2024
Unprompted review
Reply from Hidden Forever
Dear Amanda,
I'm very sorry to hear about your experience with our projection bracelet. We want to help resolve this issue, as the projection feature should absolutely be working properly. Sometimes, the projection can be affected by factors like lighting conditions or projection distance, and we'd be happy to provide guidance on optimal usage.
However, we haven't been able to locate your order in our system to assist you directly. Could you please email us at info@hiddenforever.com with your order number and include "Trustpilot" in the subject line? This will help us identify your order and provide immediate assistance, whether that's troubleshooting help, a replacement, or a refund.
We take pride in our products and want to ensure you're completely satisfied with your purchase. We understand your frustration and are committed to making this right for you.
Reply from Hidden Forever
Hello Richard,
Thank you for your review.
We have updated your delivery to your email.
Thank you for your time.
SCAM !
Ordered my necklace on December 6th it is now the night before Christmas and I have to go find an emergency gift for my mother. Tracking information has not updated since December 20th where it said it arrived at a processing center. If my necklace somehow arrives before tonight I will change my review but as of now, DONT ORDER FROM THIS WEBSITE !!!!!!!
24 December 2024
Unprompted review
Reply from Hidden Forever
Dear Reece,
I'm deeply sorry about your disappointing experience with our necklace order, especially during such a meaningful time when you were planning to give it to your mother for Christmas. I completely understand your frustration with the delayed shipping and lack of updates since December 20th. This falls far below our service standards, and we want to make this right for you.
We'd like to investigate what happened with your order and provide an immediate resolution. However, we don't have access to your order details through this review. Could you please email us at info@hiddenforever.com with your order number and include "Trustpilot" in the subject line? This will help us prioritize your case and address it as quickly as possible.
We take full responsibility for this situation and want to ensure you're fully satisfied. Once we have your order details, we can look into expedited shipping options or other solutions to help resolve this matter.
Thank you for bringing this to our attention. We're committed to earning back your trust.
HF11350
Thank you for getting back to me. Yes, I have now received necklace. Fortunately for me, I was very careful opening it and was just in time to catch the little photo ball before it fell to the ground and perhaps got lost, unable to be found as I wouldn't know what to look for.
Obviously because of the time constraints being Xmas Eve I will 'show' the necklace to the recipient tomorrow but will need to have this issue rectified as the photo will not stay in the necklace so it cannot be worn. How can this be progressed to a satisfactory conclusion?
Thank you
24 December 2024
Unprompted review
Reply from Hidden Forever
Dear Caz,
Thank you for your update regarding order HF11350. I'm very relieved to hear you caught the photo ball in time, and I sincerely apologize for the stress this has caused you, especially during the holiday season.
We take quality issues very seriously, and we've already taken several steps to make this right:
A free replacement necklace has been dispatched to you
We've processed a 50% refund of your original order
I've personally emailed you with tracking details for your replacement
The replacement necklace has been thoroughly quality checked to ensure the photo ball is secure. You should receive it soon, and it will be ready to wear immediately.
Please keep the original necklace until your replacement arrives - there's no need to return it. If you have any questions about the replacement or refund, please don't hesitate to contact us.
Thank you for your patience throughout this situation. We truly value your feedback as it helps us improve our products and service.
I ordered my necklace almost 2 weeks in advance and I’m experiencing delayed shipping
I ordered my necklace December 13th, and it is now the 23rd and I’m worried I won’t get it in time, and now after reading other reviews, it seems like many others have experienced delayed shipping so now I’m even more worried and I’m bummed because I ordered it enough in advance that I should’ve gotten it in time, and I even emailed with Leslie and was reassured it should be here in time and I don’t even have an estimated delivery date yet😩 ORDER HF#12130
13 December 2024
Unprompted review
Reply from Hidden Forever
Hi Autumn,
Thank you for your review.
Your order has been shipped.
Please see and check your email for further update, thank you!
I ordered dec 4th and have emailed…
I ordered dec 4th and have emailed multiple times and have gotten no reply’s! It was a Christmas gift and I’m very unsatisfied.
22 December 2024
Unprompted review
Reply from Hidden Forever
Dear Justine,
We sincerely apologize for your frustrating experience. While we understand this doesn't change your holiday experience, I wanted to confirm that your order was delivered on December 23rd, before Christmas. We know the pre-Christmas period was very busy, but this doesn't excuse any delay in our communication.
We've actually tried to reach out to you multiple times via email on December 24th, 25th, and 26th to ensure everything was okay with your order. It's possible these emails may have gone to your spam folder. Could you please check your spam folder and if you still can't locate our emails, contact us at info@hiddenforever.com with "Trustpilot" in the subject line?
We'd really like to make this right for you and ensure you're completely satisfied with your purchase. Once you reach out, we can discuss how we can best resolve this situation to your satisfaction.
Thank you for bringing this to our attention. We value your feedback and are committed to improving our communication and service.
Has my order been missed
Hi I don’t want to rate you unfairly as I understand Christmas time is complete madness, I ordered a necklace on the 17th December and I know I won’t have it just yet but my only issue is I haven’t received a confirmation email so just getting a little worried my order may have got lost in the Xmas rush, I’d love to hear from you guys soon
Kind regards
Daniel Bardsley
17 December 2024
Unprompted review
Reply from Hidden Forever
Hi Daniel,
Thank you for your kind reviews.
We have responded to your email.
Thank you for everything, this review means a lot.
Scam
Reading these reviews looks like I’m just another to fall fail of this scam.
No update on my shipping/ tracking.
Will have to go out and purchase another necklace to replace this one as does t look like it will turn up before Christmas or ever ever at all judging by what I’m seeing here.
Will be contacting bank to claim money back
Extremely disappointed
EDIT
TURNED UP BROKEN!!!
Complete rubbish
22 December 2024
Unprompted review
Reply from Hidden Forever
Dear Tom,
I'm very sorry that your necklace arrived broken on December 24th. While it did arrive before Christmas, we understand that receiving a damaged item was extremely disappointing, especially during the holiday season.
As discussed in our email communications, we've already taken steps to make this right:
A free replacement necklace has been shipped to you
We've processed a partial refund on your original order
We take quality issues very seriously, and we genuinely apologize for any distress this situation has caused. The replacement has been carefully checked to ensure it meets our quality standards.
If you have any questions about the replacement or refund, please don't hesitate to reach out to us at info@hiddenforever.com with "Trustpilot" in the subject line.
Thank you for bringing this to our attention. We're committed to ensuring you're completely satisfied with your purchase.
Ordered a necklace for a Christmas…
Ordered a necklace for a Christmas present on the 4th December thinking there was plenty of time for it to arrive. Tracking update has been the same since 9th December. Emailed the company & no response. It’s now the 22nd of December. I’m going to have to find another gift now as I can’t see this being delivered. Phone numbers don't exist. Should have read the rewiews before purchasing.
22 December 2024
Unprompted review
Reply from Hidden Forever
Hello Richard,
We wanted to inform you that your order was successfully delivered on 23rd December.
To provide additional details, we have also sent further information to your email. Please feel free to check your inbox, and don’t hesitate to reach out if you have any questions or need further assistance.
Thank you for choosing Hidden Forever, and we’re here to help if there’s anything else you need!
As per other people
As per other people, placed an order and have had no updates since.
These are very important presents for my daughters and my mum. Please help.
Order number HF#12688
Many thanks
Thank you for your prompt reply but I have no email ?
I will of course change my review to a positive one when the goods are received. Best wishes
20 December 2024
Unprompted review
Reply from Hidden Forever
Hello,
Thank you for your review.
We have sent email to your email.
Your order was already in transit.
And it will be delivered soon.
Thank you so much!
As per scamother reviews ordered a necklace…
As per other reviews ordered a necklace for a Christmas present on 13/12/24 and although it says ready for,courier to collect and has a tracking number none of them work. The phone numbers don’t work either and after four emails sent I have not had one reply. Obviously now know it’s a scam.
20 December 2024
Unprompted review
Reply from Hidden Forever
Hi Linda,
We sincerely apologize for any inconvenience you’ve experienced with your order. Your satisfaction is very important to us, and we want to address this matter promptly.
Could you please email us at info@hiddenforever.com with the subject line TRUSTPILOT? This will help us prioritize your concern and take the necessary steps to make things right for you.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding as we work to resolve this.
Beautiful
Updated review…. received the order on 23rd and its absolutely beautiful! I will 100% be ordering again!
11 December 2024
Unprompted review
Reply from Hidden Forever
Hi Keira,
Thank you for sharing your feedback with us. We truly value your opinion and appreciate your patience.
Upon reviewing your order, we confirmed that your order was already delivered last 23rd of December.
We hope to make things right and ensure your complete satisfaction. If there’s anything we can assist you with, please don’t hesitate to reach out to us to our customer service.
Thank you for your support and understanding.
AVOID. IGNORES YOU AND BREACHES CONSUMER RIGHTS ACT
I have never written such a bad review on a brand in my life. But, I wish I had done my research beforehand. I ordered 2 bracelets that clearly advertised online 3-5 working days as a whole, and delivery before Christmas. It is now the 19th December, with a weekend to go through and then only 2 business days before Christmas and I have had no update, there's no order that has been sent out, ignored by email and social media. It's absolutely disgusting. They already breach several rights acts running their business by advertising a number that is not in use, and not communicating within reasonable time.
Do not waste your money here. Clearly being run by an amateur who is unable to communicate.
19 December 2024
Unprompted review
Reply from Hidden Forever
Hello,
We sincerely apologise for any inconvenience you’ve experienced with your order. Your satisfaction is very important to us, and we want to address this matter promptly.
Could you please email us at info@hiddenforever.com with the subject line TRUSTPILOT? This will help us prioritize your concern and take the necessary steps to make things right for you.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding as we work to resolve this.
Order still not showing shipped and was…
Order still not showing shipped and was meant to be delivered by 17th December probably won’t have for Christmas now
Order number HF#12049
19 December 2024
Unprompted review
Reply from Hidden Forever
Hi Steph,
Thank you for your review.
Please see and check your email.
Thank you
Avoid
Ordered at the start of the month and still no update.
Tracking has been stuck on waiting for courier for over a week.
Reviews don't fill me with much hope.
HF#11412
8 December 2024
Unprompted review
Reply from Hidden Forever
Thank you for sharing your feedback with us. We truly value your opinion and appreciate your patience.
Upon reviewing your order, we confirmed that it was delivered on December 20th, 2024.
We hope to make things right and ensure your complete satisfaction. If there’s anything we can assist you with, please don’t hesitate to reach out to us.
Thank you for your support and understanding.
Avoid if you don't want stress
My order was ready on the 9th of December but has not made it to transit 10 days later, emailed the 13th and fobbed off with an email asking to give it a few more days. Chased again on the 19th, this was supposed to be a Christmas present. tried to call them but phone number doesn't work. cant seem to write a google review either despite their website having 5 stars all over it
Update- I have just received my order
An absolute shame it took for me writing a bad review and reporting them to my credit card company to start getting any sort of decent response from them. Terrible frustrating experience will not be using them again ever. Don't need the stress.
19 December 2024
Unprompted review
Reply from Hidden Forever
Hi Stephen,
Thank you for reaching out and sharing your concerns. We wanted to inform you that your order was delivered on December 21st. You can track its status using this tracking link we sent to your email.
We sincerely regret any inconvenience you’ve experienced and are truly saddened to learn about your dissatisfaction. As a small family-run business, we deeply value your trust and support. Please know we are not a scam—we pour our hearts into delivering high-quality products and a great experience for our customers.
While we strive to ensure timely deliveries, logistics and courier processes are unfortunately beyond our direct control. That said, we are committed to resolving any issues and improving wherever possible.
We hope this order meets your expectations and that we can change the impression reflected in your review. Your feedback matters to us, and we are here to assist in any way we can.
Thank you for giving us a chance to make things right.
Disgusting company
Disgusting company! Ordered a necklace the 2nd of December nothing has arrived they just give a fake posting link ! Absolutely fuming ! It’s a Xmas that I can’t even order from anywhere else in time now as they lied and said it’s on its way ! DO NOT BUY FROM HERE
HF#10831
19 December 2024
Unprompted review
Reply from Hidden Forever
Hello,
We sincerely apologise for any inconvenience you’ve experienced with your order. Your satisfaction is very important to us, and we want to address this matter promptly.
Could you please email us at info@hiddenforever.com with the subject line TRUSTPILOT? This will help us prioritize your concern and take the necessary steps to make things right for you.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding as we work to resolve this.
Avoid
Ordered 6th Dec, chased on 12th told its on its way to me but still no update, orde tracking stuck on waiting to be collected by courier. Tried to phone, numbers on website do not work. HF#11192.
Avoid.
6 December 2024
Unprompted review
Reply from Hidden Forever
Thank you for reaching out and sharing your concerns. We wanted to inform you that your order is was delivered last 20th of December.
We sincerely regret any inconvenience you’ve experienced and are truly saddened to learn about your dissatisfaction. As a small family-run business, we deeply value your trust and support. Please know we are not a scam—we pour our hearts into delivering high-quality products and a great experience for our customers.
While we strive to ensure timely deliveries, logistics and courier processes are unfortunately beyond our direct control. That said, we are committed to resolving any issues and improving wherever possible.
We hope this order meets your expectations and that we can change the impression reflected in your review. Your feedback matters to us, and we are here to assist in any way we can.
Thank you for giving us a chance to make things right.
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