Capitalize Reviews 

3,711
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

No complaints with my rollover process other than it could have been a bit faster (probably not Capitalize's fault) and they could have been a bit more clear about the tracking of the progress other t... See more

Rated 5 out of 5 stars

I had the pleasure of speaking with Chrys Castro this morning, as she was helping me roll over my 401k into a Roth IRA. She was incredibly kind and attentive. I'm not usually one to write reviews, but... See more

Company replied

Rated 5 out of 5 stars

Scott Flavel was great. Seriously one of the best customer services experiences I've ever had. He was amazingly helpful and knowledgeable. Took the lead where appropriate. Understood my concerns a... See more

Rated 5 out of 5 stars

Stephanie made the process very simple. I was able to complete the rollover with minimal effort: I filled out a form with some basic info, hopped on a call with my 401k provider and a Capitalize agent... See more

Company details

  1. Non-Bank Financial Service

About Capitalize

Written by the company

Don't leave your old 401(k) in the dust.

We find, consolidate, and roll over your retirement savings into one account — for free.

Start your free rollover Learn More

We help people find and consolidate their old retirement accounts, like 401(k)s. Through Capitalize, you can:

  • Transfer your 401(k) assets from previous jobs into a new or existing IRA
  • Get matched with an IRA from leading providers like Fidelity, Betterment, SoFi, and others based on your preferences
  • Let us do all the hard work, for free. Rollovers can be a pain. We’re experts on retirement accounts and offer unbiased help. We’ll coordinate with your old 401k provider to process the transfer, for free.

Rolling your old 401(k)s over into an IRA allows you to invest your money however you want rather than letting it sit in an old employer-sponsored plan!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,711)

672 reviews in the last 12 months

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Rated 1 out of 5 stars

My experience was terrible!

My experience was terrible. I was scheduled to have a call with a representative but it was canceled. I was never informed of the process. I received my rollover check without direction on next steps, which I had to contact SoFi to get. Then a few days later I received a package with the pre-paid envelope. Which was too late because two days earlier I sent the check via FedEx. The was assuming the rollover funds would've been sent directly and didn't understand why they wrecked sent to me and I had too forward to the clearing company. Overall it was confusing and not presented to me and a terrible process

28 April 2026
Unprompted review
Capitalize logo

Reply from Capitalize

Hi Will,

Thank you so much for taking the time to share your feedback. At Capitalize, our goal is to make the rollover process easier for our customers. We're sorry your experience didn't meet our high bar.We’re working on reflecting your feedback in our internal processes as we’re constantly looking to provide a better and useful experience for our users. Thanks again for the honest feedback, we really appreciate the review.

Best,

Rated 5 out of 5 stars

Quick and stress free

It was great! I started my rollover, gave them information they needed, took like few minutes. Chrys was professional and sweet helping me throught this.Then they said the rollover was almost comple, that it would just take a couple of business days. Exactly 1 week for me and it was in my account! I loved it, so easy and stress free! Definitely have been telling my friends and family about it. Thank you do much for providing something like this to help people!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

This couldn’t have been easier

This couldn’t have been easier. You just need your login information and they literally do the rest. I got several emails communicating the status throughout the whole process, which really was much faster than I thought would happen. 10/10, no issues at all. Thank you!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

As easy as making a cup of coffee!

My investments are managed by SoFi and they use Capitalize for rollover transactions. Usually those types of transactions are a bit challenging and quite time consuming. Capitalize made this as easy as making a cup of coffee! They even provided the convenience of a pre-addressed, postage paid envelope which arrived the same time my rollover checks.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Support offered clear guidance

Support offered clear guidance. They made sure we add all the right information and talk to the correct person before moving forward. Great communication throughout the transaction

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Easiest process ever

I've rolled over several 401Ks into my IRA over the years and this process was by far the easiest and smoothest. No phone calls, no document uploads, just easy. Everything being done over email and text was super convenient. I hope to do all of my rollovers with Capitalize going forward!

27 April 2026
Unprompted review
Rated 3 out of 5 stars

Convenient but took way too long!

I liked how convenient it was to do the rollover as Capitalize does most of the work for you. What I didn't like is that it took almost THREE MONTHS to complete the rollover.

I had already signed a document and uploaded it and then the Capitalize rep requested me to do it again, not checking for completion on their end.

Other than that, it was smooth and communication was easy.

26 April 2026
Capitalize logo

Reply from Capitalize

Hi Andy,

Thank you so much for taking the time to share your feedback. At Capitalize, our goal is to make the rollover process easier for our customers. We're sorry your experience didn't meet our high bar.We’re working on reflecting your feedback in our internal processes as we’re constantly looking to provide a better and useful experience for our users. Thanks again for the honest feedback, we really appreciate the review.

Best,

Rated 5 out of 5 stars

My experience with Capitalize was…

My experience with Capitalize was amazing, from begining to end, they made the whole process so easy and efficient, I had struggled for months to combine two accounts into one, and all it took was one simple phone call. Maricon was excellent.
Thank you so much.

7 April 2026
Unprompted review

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