Hibobi_Official Reviews 

101
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent quality same as shown in pictures. Additionally received gift box for baby that was cool

Rated 4 out of 5 stars

I had no problem 😊 its all about trust I purchased 91 pieces of clothing it was delivered on time have a little patience your product will get delivered

Rated 5 out of 5 stars

I ordered and received all my items ,I love all of them but idk why u guys denied my access I can’t login in to hibobi anymore.

Company replied

Rated 5 out of 5 stars

Quality and colours were good as I expected.size was bit big but I m happy with deal I got from the company.customer service was excellent.I ll really want to buy more.

Company replied

Company details

  1. Baby Store
  2. Children's Clothing Store
  3. Children's Toys Store

Written by the company

Hibobi enables moms to keep up with the latest trends in global children's wear and baby essentials. We discover stylish, affordable kids’ clothing with new arrivals daily. Hibobi’s designers combine fashion, comfort, and safety to create products that kids will love and moms will trust.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(101)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing product

Amazing product

30 December 2025
Hibobi_Official logo

Reply from Hibobi_Official

We work hard to create amazing products, so hearing that you love it makes our day. Thanks for choosing us!

Rated 1 out of 5 stars

Dear team Greetings Here by inform that…

Dear team Greetings Here by inform that I already returned the items few days ago but the amount still not refund back to my account. Please clarify how many days will it take. Thank you

20 November 2024
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We sincerely apologize for the frustration caused by the unprocessed refund. To expedite the resolution, kindly share your order information (e.g., order number, purchase date) via service@hibobi.com. Our dedicated support team will follow up with you shortly after receiving your email to address the matter. Thank you for your understanding.

Rated 1 out of 5 stars

Well I loved the clothes from Hibobbi.

Well, I loved the clothes from Hibobbi. However, They blocked me.
I was Pissed. I was complaining to them about the missing items from my orders.
On one order items never showed up they didn't give me a refund for everything I was missing. The next complaint. The order shows up with a hole in the bag where multiple items were stolen.
I complained, They asked me to take pictures and send them to them.
The next I heard back from them was Nothing because they blocked me. How rude and unprofessional. I lost my money and time wasted. They lost a great customer. Poor customer service. The worst experience by far.

15 October 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

Rated 4 out of 5 stars

Very much satisfied

I ordered morethan 18 products and i received it within 3 weeks. And all the products were good and iam satisfied with my purchase.

11 September 2023
Unprompted review
Rated 3 out of 5 stars

Refund my money

Hi dear, I made a purchase from you last year, but I did not receive it, and I emailed to refund my money, but I have not received the money until today.

23 November 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

Rated 1 out of 5 stars

i ordered my first order 2202-04-11 and…

i ordered my first order 2202-04-11 and i never got my stuff messaged them and never got the refund! second order was on 2022-11-14 tracked it to Montreal then it says item can not be found, this site is horrible and i still waiting on my money

4 October 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

Rated 3 out of 5 stars

Why was I denied access

I ordered clothes awhile back for my granddaughter’s and it took a long time for them to arrive. They did tell me they couldn’t give me an exact date of when they were arriving. I was very frustrated and annoyed, but they eventually came and I loved them. It why are they now denying me access? Saying they no longer service users in the United States. Why not? I love the clothes.

3 December 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

Rated 2 out of 5 stars

Reading the reviews is making me regret…

Reading the reviews is making me regret that I didn’t read them before I purchased my 2great granddaughters Christmas outfits.

14 November 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

Rated 2 out of 5 stars

Order update!

Hello!
I ordered clothes for my son and paid it online.. it’s annoying that I can’t track the shipment and no one is answering in customer service! Please ship ng baby’s clothes and give me an update when i will receive it! Thank you!!!!
Order number: 1098662873270230505

14 October 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. They don’t reply to messages sent to them. My order is way past edd , I can’t track it because they didn’t upload the shipping company. It’s so annoying. I will never shop with them again.

1 October 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

Rated 1 out of 5 stars

No communication re incorrect order.

Have received my order, Not the size I ordered. Have tried to contact you on several platforms, getting nowhere 😢. Very disappointed with your service. Such a shame as I thought you were reliable

30 June 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

Rated 1 out of 5 stars

Very bad experience.i am regular…

Very bad experience.i am regular customer of hibobi.I order belt from hibobi more than one month ago but of my order is not complete. I send mails twice time but didn't response.

27 June 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

Rated 1 out of 5 stars

I ordered some shoes a few weeks ago…

I ordered some shoes a few weeks ago but have not received them yet, I have not received any response from you! Have called and emailed but I have not received an answer !! 😡t
Track Number LL301385464LU!
Order number 1993761547091063174

20 June 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

Rated 2 out of 5 stars

I need the return address for products…

I need the return address for products I have purchased I have emailed Hibobi/called the call centre and contacted on What’s App however received no reply I have been waiting more then 3 weeks - very poor customer service, my problem has still not been solved hence writing this review

10 June 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

Rated 1 out of 5 stars

I booked clothes for my daughter a few…

I booked clothes for my daughter a few weeks ago, But I didn't get it yet.
It's boring to wait every day for it to arrive but it never arrived.
Many times I call the transport company, but their answer is useless, they say we can not tell you on what day you will receive it.
Order number 1598761086967445709 dated April 18 2022
Please if I do not receive the order within a week I want to return the money to my account

19 May 2022
Unprompted review
Hibobi_Official logo

Reply from Hibobi_Official

We apologize for the inconvenience caused. Please provide us with order information via the email address : service.support@hibobi.com. Our professional support team will contact you after receiving your concern and help you resolve the issue. Thank you for your cooperation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look