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Review summary

Created with AI, based on recent reviews

Looking at 1,983 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the platform smooth, easy to navigate, and generally free of issues. Many appreciate the consistent format and the ability to easily track bids and items of interest. People also praise the staff for being helpful and prompt, making the pickup process efficient. However, some customers were not happy with certain aspects of the product and website. They reported difficulties in finding specific items due to search inconsistencies and occasional lag during live bidding. There were also concerns about hidden fees, misleading product descriptions, and issues with items being damaged or not as described upon receipt.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and descriptions. Many reviewers... See more

User experience

Consumers generally find the user experience to be positive, highlighting the easy registration and bidding... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise its ease of use, simple... See more

Price

Customers had ambiguous experiences with price. While some reviewers found prices to be good and were able to... See more

Staff

People report positive experiences with staff. Customers frequently praise the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bidding process was very good - smooth, no issues or errors. Trying to obtain a list of items by Category is a challenge. Two reasons: 1. the system doesn't "hold" the Location I select. It goes b... See more

Rated 4 out of 5 stars

Overall auction went pretty good , was surprised there were no previews , then to start five items at the same time followed by five more items a minute later auction got real busy real fast and got l... See more

Rated 4 out of 5 stars

I like bidding sitting in my recliner kicked back. The only problem I had was that the items I was interested in and was bidding on were close together, and I had trouble keeping up with all the item... See more

Rated 4 out of 5 stars

The bidding was fine. A tip for anyone bidding - don't forget that whatever you are bidding on you add the dollar charge, sellers fee and taxes. That $20 item may now be $27.76. If you are comparing... See more


Company details

  1. Art & Antiques
  2. Auto Auction
  3. Coin Dealer
  4. Collectibles Store
  5. Jewelry Store
  6. Watch Store

Written by the company

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

Easy set up process but one suggestion based on my experience

Easy set up process, user friendly. Good experience overall. Honest feedback, when so many items close within a minute of each other, it’s difficult to navigate and be successful winning your bids. I had 12-15 items I was bidding on and trying to manage all but one within a 10 minute window was difficult. I ended up winning 6 out of the 12-15 items but because I was trying to manage so many bids at the same time it was impossible to stay up with it. A suggestion would be if you have similar items to spread them out to keep a bidders attention on the auction for a longer period of time. Just my two cents.

10 April 2026
Unprompted review
Rated 2 out of 5 stars

products are not tested well

products are not tested well, and they are lied about to work well, which creates trust issues with buyers. A few products I bought were supposed to be working fine, but they all have issues. I will not bid again.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

A won notification popped up for a set…

A won notification popped up for a set of 3 mirrors that he was not bidding on- nor were we close to the lot numbers. It was just a fluke I guess. I messaged the auction house and they took it off our account right away.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. Bids are easy to make. Soft close keeps it "auction fun". No problems with charges or payments.

Pictures could be better - show detail like makers marks. That is auction house, not hibid.

8 April 2026
Unprompted review
Rated 4 out of 5 stars

Platform works well enough

Platform works well enough. Would be nice to have filters on search results...why do I need to scroll through items that aren't local and the auctioneer won't ship?

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Workman Auctions

The auction started promptly and no problems were incurred during bidding process. The statement was sent shortly after the end of bidding. Pickup instructions and address were given. My items were arranged in one area so I could pick up after paying. Items were as described.

9 April 2026
Unprompted review
Rated 2 out of 5 stars

I had to create a new account

I had to create a new account. The other two accounts did not let me bid on anything. I spoke with the auctioneer and they said they could see that I was registered but it would not let me bid. I would like to delete the other two accounts.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Time Saver with Better Descriptions

It's just like participating at an in-person auction from the convenience of being at home but with items selling much faster saving you time. Then go to auction site and retrieve items in minutes. I'm hearing impaired and with in-person auctions with unclear speaking auctioneers or poor sound systems, I miss details about the items. Many times auction assistants don't pick up or well display items being sold. The on-line pictures do a better job of describing the item.

9 April 2026
Unprompted review
Rated 4 out of 5 stars

The bidding process was fairly easy

The bidding process was fairly easy, bit would be nice if When it is in the final closing minutes of the auction it put the items that you have bid on or that are in your watch list at the top instead of having to scroll through everything to find them. Also the clock resetting in the last 5 minutes of bidding every time someone made a bid just seems really dodgy.

7 April 2026
Unprompted review
Rated 3 out of 5 stars

I like the Hibid platform in general

I like the Hibid platform in general, but Hibid needs to hold auctioneers accountable. Some of the Auction companies like Southern Tier Antiques got upset due to inquiring about the item I won and when would it ship and responded with an emails stating ill never receive the item. I have the email as a paper trail &record!!!!!!!!!!!!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

END TOO LATE

ONLY PROBLEM I HAD WAS AFTER A WEEK OF WATCHING AND BIDDING THE FINAL HOURS TOOK SO LONG TO END I FELL ASLEEP

A GOOD ENDING TIME WOULD BE 8:00 PM

7 April 2026
Unprompted review
Rated 4 out of 5 stars

Great deals for me, but not so great for those running the auction!

Some of the HiBid auction sites post over 8000 items in a single auction. If I choose to look at every lot, it can take me up to 5 hours of just looking.
These auctions are screwing themselves, because a lot of people don’t look past the first 2000 lots. Lately, I’ve been able to win new / expensive items for less than 10% of their retail price, that show up for bidding, 4 or 5 (or 7) hours into the auction.
I grant that these auctions give me great deals, but sometimes, I feel a bit guilty for winning items with ridiculously low winning bids!

6 April 2026
Unprompted review

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