Heyzine Reviews 149

It's rare to receive good customer service these days, especially with digital platforms but I want to call out Heyzine because they surprised me. A year ago I had subscribed for the company I was working for as a temporary solution whilst marketing organised a global account. I left the job in January, having forgotten all about it. Last week I saw a subscription renewal charge go out on my Amex for it (I'd totally forgotten it was on auto-renew / cancelled it when the group account went live).

I tried to get into my account but I'd forgotten the password and my old work email (now cancelled) was the recovery route. I called the customer service telephone number I found, but I got a voicemail in Spanish that I didn't understand.

I sent in a request to cancel/refund via their online contact form (these things often result in crickets so wasn't hopeful...)

And I panicked, called Amex who blocked the card (for future renewals and then raised a dispute, whilst I waited to hear back from Heyzine.

To my amazement I heard from Heyzine within a couple of hours, a really lovely message telling me not to worry, they were cancelling and refunding (despite several days having passed between the renewal and me noticing the charge on my account) and they also reminded me about content I had left on there - showed me how to get back into my account.

They were lovely and not at all what I had anticipated - had I known, I wouldn't have panicked. So - know that if anything does go wrong, this company have your back, are honest and above board, and really do try to help.

Huge thank you to Maria - and apologies to Belen.

It has a nice look and the interface is fine - sometimes a bit off, but manageable. Problem is: there is absolute no care for this app it seems. I have found a bug in Safari which is really annoying and distracting. Told it to support three times and added screen shots. It was made a priority or so I was told. That was last August. It seems that the developer has abandoned this software and is just milking it now without any care for the user.

Fabulous! Easy to use and populate with my new Flipbooks. Excellent editing features, and my customers love the results!

Well done, and thank you!

Experience with the forms, and customer service are great.

Heyzine links with Canva, it's convenient to export new file. Very flexible, easy to set up.
Support team has great services.

The platform is super easy to use and intuitive. No hassle using it. I had some question and email the support team and got a reply from them within a day. Would recommend this platform!

Heyzine Flipbooks is an easy, user-friendly way to make great flipbooks! Their team is A+ as well! Always so responsive, kind & able to answer any questions I have!

Wonderful platform, so easy to use. The best in the business. Am loving using it.

Super affordable, easy to use, and a great interface. I love this company and how responsive they are to emails. Hidden gem!

They said I would be able to download a video of my book flipping, I needed to upload it for my business, instead the download is for their own app?? It's completely useless. I want a refund right now because this is NOT what I signed up for.

It seems an impressive service. It has some really nice features and attractive pricing. Based on this, I signed my business up to a Professional plan. Unfortunately the simple basics don't work. Most hyperlinks in our uploaded PDFs don't get converted, and the ones that do, give errors. I tried for 2 weeks to get support. Nothing. Don't waste your time here.

Added after Heyzine's reply: I have used the exact same PDFs on three other flipbook platforms. All the others detect all the links. The reply above is essentially the same as from your support; that the problem is on my side (when no other provider has the same problem). I did get a response to the ticket. Then it was escalated to the technical team. There was no further follow up.

We're using Heyzine for our digital publication, and it's been great! It's such an easy-to-use platform, and the support team is always there to help. We would definitely recommend heyzine!

We love using Heyzine for our annual event. We upload our eProgram and create a QR code that we share with event attendees. It allows everyone with a smartphone to view the program easily, flip between the pages, all while saving us expensive printing costs and paper use. Thanks Heyzine!

They cheat. You can not get your file for free. At the end they ask for paid subsription. Use another apps, this one is a waste of time

Follow up and support offered after a problem (one caused by our organization as it transpired) encountered was impressive! Timely, sympathetic and very well communicated.

Our company uses Heyzine and it´s a great option to have all your digital books, with many options to customize the view.

Thank you SOOOOOOO much for having the 'replace pdf' feature as part of HeyZine!

I had to update 2 customer brochures today and was dreading resetting all the links...until I discovered that I could simply replace the pdf!!!

This meant no back end work or website HTML coding was required. Yay and YAY!!!!

GREAT feature and love that you thought of including it. Thank you!!

Keep up the great work
Rebecca :D

I just completed my first flipbook. Heyzine is an easy to use software with excellent features I did not know I needed. :-)

Our organization recently switched from another platform to Heyzine because they offer a quality online experience for a much more reasonable price. We have only had to reach out to their support team once and their rep was right back to us with our issue already fixed. Thank you, Heyzine!

I've used the free version for a personal project (which worked really well) and now looking to upgrade - I had a lot of questions for the support team about particular features, and they were super helpful. It's a really great deal for the features you get.