Straightforward ordering process. Good app to monitor order progress. Kept informed. Quick approval. Delivery slightly longer than expected. Very well packaged pen. Slight negatives were only 4 needle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a slight delay, which was to be expected due to black Friday sales. Everything was shipped and recieved fairly quickly. My only suggestion would be to offer alternative courier services.
The whole process was a breeze from start to finish. I was updated on the progress of my order through message and email notifications which I appreciated. I ordered on Monday afternoon and I received... See more
Company replied
I don’t usually write reviews, however I felt I should share my experience with Hey Slim. I placed my first order on Thursday evening around 11pm and, after placing it, I made the mistake of readi... See more
Company details
Written by the company
heySlim is a UK, doctor-led weight-management service. We combine secure online consultations with personalised treatment plans, clinical monitoring, and ongoing support. Our GMC-registered clinicians review every case, and licensed pharmacies dispense and deliver medications where appropriate. We’re committed to clear pricing, fast customer support, and safe, evidence-based care. Your feedback helps us improve every step of the journey. Share your experience with heySlim and help others make informed decisions about their health.
Contact info
United Kingdom
- heyslim.co.uk
4.2
Great
95 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was fantastic
The service was fantastic
Delivery was quick, giving me peace of mind
29 January 2026
Reply from heySlim
Dear Irene,
Thank you so much for taking the time to share this — we’re really pleased to hear you had such a positive experience. Knowing that the service felt fantastic and the delivery gave you peace of mind means a lot to the whole team.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards
Ashis
Very bad comuncation and delay orders
7 January 2026
Unprompted review
Reply from heySlim
Hey,
I’m really sorry about the poor communication and the delay with your order.
We’d like to look into this straight away and get it resolved for you. Could you please contact our support team (support@heyslim.co.uk) using the email on your account, so we can locate your order and help as quickly as possible?
Best,
Justin
My order
I am very happy customer, I never heard of hey slim , I fort it was a scam , but there are very helpful and understanding, when I emailed them as had trouble with delivery,
30 December 2025
Reply from heySlim
Dear Roxanne,
Thank you for sharing this — we’re really glad to hear you’re a happy customer.
It’s completely understandable to feel unsure when trying a new service, so it means a lot that you gave us a chance. I’m pleased the team were able to support you quickly when you had trouble with the delivery, and that their communication helped reassure you.
We appreciate you taking the time to leave this review and we’re here whenever you need us again.
Kind regards
Ashis
Pleasantly Surprised
Straightforward ordering process. Good app to monitor order progress. Kept informed. Quick approval. Delivery slightly longer than expected. Very well packaged pen. Slight negatives were only 4 needles and no sterile wipes in my package! But generally very happy, and would re-order again if the price were right!
24 January 2026
Unprompted review
Reply from heySlim
Dear Angus,
Thank you for taking the time to leave such a detailed review — it’s great to hear that the ordering process felt smooth, the app kept you well informed, and that approval was quick. I’m also glad the pen arrived well packaged, even if the delivery took a little longer than expected.
I appreciate you highlighting the missing wipes and the limited number of needles. That’s genuinely useful feedback, and I’ll make sure it’s passed on so we can tighten things up for future orders.
It’s great to hear you’d consider re‑ordering, and we’ll keep working to make sure the experience — and the value — stays right for you.
Kind regards
Ashis
Royal Mail said delivered but no…
Royal Mail said delivered but no package. After being advised to contact the supplier can not get to talk to anyone left messages still no correspondence. Not happy with their customer service.
9 January 2026
Unprompted review
Reply from heySlim
Hey Dominica,
I apologise that you couldn't get through to our team immediately; we were experiencing a very high volume of calls at that time and got back to you as soon as possible.
Regarding your replacement order, it was shipped later that day after we were contacted about the missing parcel. Please let us know if there’s anything else we can assist with.
Best wishes,
Justin
Really poor service and communication
Really poor service and communication. Promised dispatch was not sent on time and getting in touch with the company was near impossible. Tried online support and despite being 2nd in the queue was given a wait time of between 2-5 hours for response. Tried telephone support and after a few mins call was disconnected. Your money has been taken but have no idea when your items will arrive. If you want to make sure you don't miss your medication try using another more efficient and communicative pharmacy as it could have a negative impact on your treatment. The service got worse - wrong medication was prescribed and despite a promised 14-20 mins wait for assistance, 45 mins later no response.
7 January 2026
Unprompted review
Reply from heySlim
Dear Customer,
I am incredibly sorry to read this review. While I sincerely apologize for the delays in dispatch and the difficulties you faced reaching our support team, I am most concerned by your mention that the wrong medication was prescribed.
We treat any report of a dispensing or prescribing error as a critical incident.
Because this is a public review, I cannot see your order details to investigate this immediately. Please email us directly at support@heyslim.co.uk so I can personally look into this.
I look forward to hearing from you so we can put this right.
Kind regards,
Justin
So this company took money from my…
So this company took money from my credit card on the 22nd of December before the consultation had already even been approved. They then had the 22nd 23rd and 24th to send the medication out and they didn’t. They said that the consult hadn’t been processed they then said that the pharmacy was shut. The 27th was also a working day. They never sent it out then when it did finally arrive for the following week it was absolutely saturated all the packaging trampled and torn . There was no introduction letter with contact. If I had any problems there was no other tablets in the pack such as cyclizine which other providers have offered I found the company very awkward to deal with. They were quite happy to take my money, but not as happy to send the medication out I will not be using them again.
30 December 2025
Reply from heySlim
Dear Paris,
I am sorry to hear about the condition your package arrived in and your frustration regarding the delays over the Christmas period. I would like to address your points individually to provide clarity.
1. The damaged package: It is unacceptable that your medication arrived saturated and crushed. Whether this was due to the courier or the weather, you should never have to accept damaged goods. Unfortunately, since this parcel was picked up from a collection point, we don’t have visibility on the condition of the parcel in this case.
2. The delay (Dec 22nd - 27th): We apologise that we could not dispatch this before Christmas. As there was a change of address, our support team needed to adjust this before shipping, and during the peak holiday volume, this took longer than usual. We also closed for the bank holidays to give our clinical team a break. We are sorry this wasn't communicated clearly enough to you at the time.
4. Missing anti-sickness meds: Unlike some providers, we do not automatically bundle additional drugs like Cyclizine with orders. As a responsible pharmacy, we only provide ancillary medications if a patient specifically requests them and our clinicians deem them necessary for that specific individual.
We would like to resolve the issue of the damaged delivery for you. Please contact our support team so we can make this right.
Best,
Justin
Reply from heySlim
Dear Grace,
Thank you for sharing this — it’s great to hear the service felt smooth and hassle‑free for you. We really appreciate you taking the time to leave a review and are glad everything went as expected.
Kind regards
Ashis
I would highly recommend hey slim to…
I would highly recommend hey slim to anyone my medication has always came next day perfectly packed never had any issues, and the best part the doctors are regularly checking in and are happy to answer any questions/put your mind at ease and give advice 5stars from me
18 December 2025
Unprompted review
Reply from heySlim
Dear Emma,
Thank you so much for sharing this — it’s wonderful to hear how positive your experience has been.
I’m really glad your medication has consistently arrived the next day and that everything has been well packed. It’s also great to know that the clinical team’s regular check‑ins and support have helped put your mind at ease. That kind of reassurance is exactly what we aim for.
We truly appreciate your 5‑star feedback and your recommendation.
Kind regards
Ashis
Really quick and simple to us and easy…
Really quick and simple to us and easy to contact with any questions, also, answered quickly. Would recommend.
29 December 2025
Reply from heySlim
Dear Laura,
Thank you for sharing this — it’s great to hear the process felt quick and simple for you, and that you were able to get answers to your questions easily. We really appreciate the recommendation and are glad the experience met your expectations.
Kind regards
Ashis
Reply from heySlim
Dear Jummy,
Thank you for sharing this — it’s great to hear the consultation felt seamless and that the delivery and packaging met your expectations. We really appreciate you taking the time to leave a review.
Kind regards
Ashis
Fantastic service no hassle delivered…
Fantastic service no hassle delivered promptly
29 December 2025
Reply from heySlim
Dear Amanda,
I’m glad to hear the service worked well for you and that everything was straightforward from start to finish. Feedback like this genuinely helps us keep improving, so thank you for sharing it.
Kind regards
Ashis
Outstanding assessment
Dr Amit is one of the best clinicians in the matter of assessing suitability of building a strong foundation on the management of GLP - 1 drugs
29 December 2025
Reply from heySlim
Dear Hassan,
Thank you for sharing this — it’s great to hear such strong feedback about Dr Amit. He puts a lot of care into assessing suitability and making sure patients have a solid, safe foundation before starting GLP‑1 treatment, so your recognition means a lot.
Kind regards
Ashis
Reply from heySlim
Dear James,
Thank you for sharing this — really glad to hear the process of sending images and using the online system felt straightforward for you. We appreciate you taking the time to leave a review.
Kind regards
Ashis
Amazing service
Amazing service ! The best I’ve had on my journey . Obviously we all switch to get the cheapest offers and this company did not disappoint ! £58 off a 15mg pen was great but, then even better the service - easy, no fuss uploads , 1 full body picture , selfie and the dreaded full frontal body shot ( mine I was thrilled for the first time , 4 stone down !) . Within 3 days ( and over the New Year’s Day ) delivered to my door . Better than my 4 previous suppliers ASDA , IQ DR, BOLT and Pharmacy2U ( just will mention no issues with others but, different experiences ) . If you are thinking of using this company no doubt do it . I’m hoping some offers drop in my emails as would continue to use but, needs must on cost ! Good Luck !
3 January 2026
Unprompted review
Reply from heySlim
Dear Karen,
Thank you for taking the time to share such a detailed review — it’s brilliant to hear how positive your experience has been.
It’s great that the process felt easy, the uploads were straightforward, and that your order still arrived quickly even over the New Year period. A huge congratulations as well on being 4 stone down — that’s an incredible achievement and you should be really proud of that full‑body photo moment.
I’m also glad the pricing and service compared well with your previous suppliers. We appreciate the honesty around cost too — completely understand that it has to make sense financially, and we’ll keep working to offer good value.
Thank you again for the recommendation and for trusting us on your journey.
Kind regards
Ashis
Would recommend
The whole process was a breeze from start to finish. I was updated on the progress of my order through message and email notifications which I appreciated. I ordered on Monday afternoon and I received Wednesday morning, just before New Year’s Day closures. Very pleased. Thank you so much.
31 December 2025
Unprompted review
Reply from heySlim
Dear Steph,
Thank you for sharing this — really glad to hear the whole process felt smooth from start to finish. It’s great that the updates kept you informed and that your order arrived so quickly, especially just before the New Year closures. We appreciate you taking the time to leave such a positive review.
Kind regards
Ashis
constantly chasing now I've given up!
constantly chasing now I've given up!
I signed up and needed to get a verification code via text this was not sent. So I reached out to heyslim, had no reply, so I chased up.
They said it was working? tried again, no luck.
Reached out again, no reply......... chased again.
3 days I have tried to place an order the customer service is awful.
Had enough moved onto another supplier, not chasing anymore. This was a online chat which stated the wait time was 1-3 mins and there was only one person in front of me? But yet the next day still no reply?!
21 December 2025
Unprompted review
Reply from heySlim
Dear Suzanne,
It’s clear how frustrating that experience must have been, especially when you were simply trying to get started and couldn’t progress because the verification code never arrived. Having to chase repeatedly, with long gaps in communication, isn’t acceptable and doesn’t reflect the standard we aim to maintain.
Your comments highlight an area where our responsiveness should have been much better, and I’m sorry you were left feeling unsupported at the time.
Kind regards
Ashis
Smooth first experience
I don’t usually write reviews, however I felt I should share my experience with Hey Slim. I placed my first order on Thursday evening around 11pm and, after placing it, I made the mistake of reading some reviews on here which left me feeling a little worried.
That said, my experience couldn’t have been better. Within a few hours my prescription for MJ was approved, and the medication was delivered in under 48 hours. The whole process was really easy, straightforward, and well communicated throughout.
Overall, I can’t fault the service.
13 December 2025
Unprompted review
Perfect, highly recommend!
After reading some of the negative reviews on here I was quite appreciative of placing an order for mounjaro. I’ve been on the medication for a year now and after the price hikes, I’ve swapped suppliers a few times. I cannot praise hey slim enough, fast processing, regular updates on the status of my order. From placing my order to my mediation getting delivered, it was less than 48 hours. Please give this company a chance, they have been fantastic.
15 December 2025
Unprompted review
Regarding my Order #3584
Regarding my Order #3584, I purchased Mounjaro 2.5 mg. After receiving the dispatch email, I never received the parcel, even though the tracking system shows it as delivered.
I reported this issue to customer service, but many days have passed without any resolution. No one has arranged a redelivery or provided a clear solution.
The time when I am supposed to start using the medication is getting closer, and this situation is extremely irresponsible.
18 December 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.