Heyshelly Reviews 23

If there were a zero star option they deserve that. A completely fraudulent company. My daughter found a dress she loved on this site and we ordered it. After waiting for the longest time they sent a pair of stockings to make it appear something shipped from there, but didn’t send what we ordered. They sent the link that the package arrived, knowing good and well they didn’t send what we paid for an ordered. Don’t waste your time w this scam of a company.

Scammed my teenage daughter. First, clothes IRL look nothing like the pics. There is no online form to process a return - you have to email them. The below is the response you get... I somehow doubt we'll get even the 30% refund, but we'll see.

3.Dear Customer,In response to the package you received.
We deeply apologize that the order failed to meet your expectations. We understand the frustration this may have caused. Our suppliers, who manufacture and dispatch from factories in China, handle a high volume of orders daily, and unfortunately, occasional issues are inevitable.
Regarding your return request, we are prepared to offer the following two options to address the issues you've encountered with your order:
1）As the lease for the return warehouse in the United States has expired, we are currently seeking an alternative warehouse to facilitate the return process.
In addressing your return concerns, we realize you require prepaid labels to return the items. Regrettably, due to current logistics arrangements, we are unable to provide prepaid label services directly at this time.
This is due to the complexities and limitations of international shipping services. Our logistics partners have not established the necessary service, making it difficult for us to provide the required prepaid labels directly.
Nonetheless, we value your return request greatly and aim to offer the best possible solution. If you agree, you can arrange the logistics yourself, and upon receiving the returned goods, we will promptly process your refund and reimburse your shipping costs. We sincerely apologize for any inconvenience caused.
Here is the return address in China:
Floor 8, No. 9299, Cross-border E-commerce Digital Industrial Park, Xitianwei Town, Licheng District, Putian City, Fujian Province
Recipient: Mr. GO
Phone: +86 186 5945 8168
Postal Code: 351100
Please note that if the items are damaged or lost during the return transit, we may not be able to process the refund. Kindly provide the tracking number (extremely important) and the corresponding logistics company's website after the return. If this is your first time using an international return process, we recommend visiting the local post office, where they can provide professional assistance to facilitate your return.
2）Alternatively, you may try on the items in your order. If they fit well, we suggest keeping the received package, and you will receive a 30% refund of the total order value. Please inform us of your choice, and we will immediately address this matter.
We are committed to providing high-quality products and services and deeply regret any inconvenience caused. If you have any other questions or concerns, please feel free to contact us. We will do our utmost to assist you and provide a satisfactory solution. Thank you once again for your support and understanding.

Best Wishes
Customer Service Team

DO NOT DO BUSINESS WITH THIS COMPANY! This company is dishonest and this information should be shared so others do not become victimized.

THE ORDER I PLACED ARRIVED AND ONLY HAD ONE OF THE TWO DRESSES ORDERED, AND THE ONE DRESS WAS NOT EVEN THE CORRECT DRESS AND AGAIN ONLY ONE DRESS WAS SENT.
THEIR RESPONSE WAS "THIS IS SURPRISING, CHECK WITH THE POST OFFICE". THEN THEY SAID THAT THEY ARE UNABLE TO PROVIDE A SHIPPING LABEL DUE TO LOGISTICS. Their warehouse relationship has expired.

THIS IS WHAT THEIR RESPONSE SAID. They did NOT address the fact that one dress was not sent and did not offer a refund. THEY DID put the burden on me to handle it all and the fact that their warehouse lease is up is not my problem.

Regarding your return request, we are prepared to offer the following two options to address the issues you've encountered with your order: If you agree, you can arrange the logistics yourself, and upon receiving the returned goods, Please note that if the items are damaged or lost during the return transit, we may not be able to process the refund. Kindly provide the tracking number (extremely important) and the corresponding logistics company's website after the return.
1）As the lease for the return warehouse in the United States has expired, we are currently seeking an alternative warehouse to facilitate the return process.
In addressing your return concerns, we realize you require prepaid labels to return the items. Regrettably, due to current logistics arrangements, we are unable to provide prepaid label services directly at this time.
This is due to the complexities and limitations of international shipping services. Our logistics partners have not established the necessary service, making it difficult for us to provide the required prepaid labels directly.
2）Alternatively, you may try on the items in your order. If they fit well, we suggest keeping the received package, and you will receive a 30% refund of the total order value. Please inform us of your choice, and we will immediately address this matter.

Additional email from this company with a threatening tone is below. As you can see above, their return policy is not accomodating and they have not acknowledged the missing merchandise. Be aware and do not do business with this company.

FROM HEY SHELLY TODAY
I am sorry to hear this unfortunate news. Firstly, we have been accommodating throughout the process, offering options for returns and refunds, as well as the partial refund process for keeping the product. We firmly believe that our store has adhered to all standard procedures.
Raising a dispute can result in a temporary hold on funds in your bank account. Our legal team has thoroughly analyzed our conversation records and is confident in our ability to prevail in the dispute. The bank may require you to return the goods to receive a refund, as no legal provision supports obtaining the goods without any financial commitment.
If you were to lose this dispute, it could lead to an increased risk and restrictions on the use of your credit card. We strongly recommend negotiating with us to resolve this matter, and as a final offer, we are willing to provide a 70% refund.

Best Wishes
Customer Service Team"

I SENT MULTIPLE PICTURES OF WHAT I RECEIVED TO HEY SHELLY, AND FILED A COMPLAINT WITH THE BBB.