Total SCAM.... I paid for the snow pack insurance before I went skiing. Then while skiing I got injured, had a surgery and now I'm waiting over a month so they can pay the medical bill. All the ti... See more
Company replied
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See what reviewers are saying
Customer Support on point Had some trouble with my account access (and am not yet familiar with French), but calling the service made it simple. With no waiting time, Serigne guided me step by ste... See more
Company replied
Each time when I contacted, I got a quick response from Jonathan. I even got a call from Mohammed EL JASSIFI so that I can quickly get my query solved. This was unexpected and I truly appreciate thei... See more
Company replied
Mohammed etait merveilleux, il m'a explique tous, en restant au telephone pour m'aider. If you want to use a company that has proper customer service, then this is it. It was so helpful to actually be... See more
Company replied
Company details
- Health Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Insurance Company
- Student Insurance Company
- Travel Insurance Company
Written by the company
HEYME : tes solutions d'assurance et de mutuelle simples et connectées pour ta santé et ton quotidien
Contact info
France
- 09 71 09 07 07
- heyme.care
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If you’re a student I definitely advise…
If you’re a student I definitely advise against Heyme. I was going to France with a student visa, but during my stay my student visa appeal got rejected and I was forced to leave the country or face a ban. So I applied for a refund because I got insurance for the whole year and only lived there for 88 days (never used any of the benefits), so if you are unsure about your student visa status do not use this company as they only give refunds if you’re denied entry at the beginning of your visit, they give no refunds if you get kicked out of the country due to visa issues. On the brightside, the process for getting the insurance is quick and efficient.
12 January 2026
Unprompted review
Reply from HEYME
Hey Grant Gutierrez,
Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you encountered with your visa situation.
After carefully reviewing your file, we’d like to clarify that according to the general terms and conditions of the contract, once the insurance coverage has taken effect and the insured person has entered French territory, the contract cannot be canceled. As your coverage had already started, we are unfortunately unable to process a refund.
We understand this may not be the outcome you were hoping for, and we sincerely regret any frustration this has caused.
Please know that our team remains available to answer any further questions or provide additional clarification. You can reach us via phone at 09 71 09 07 07, our website contact form, online chat, or Messenger from 9 a.m. to 5 p.m
Mouhand is super friendly and helps me…
Mouhand is super friendly and helps me a lot.
23 January 2026
Unprompted review
Reply from HEYME
Hey Dianna,
Thank you very much for your positive feedback !
Please feel free to reach out to us !
Totally satisfied
Totally satisfied! Mohammed was really helpful and patient. He explained all the information clearly and guided me through the whole process of registering and purchasing the insurance. He even spoke to me in Spanish and that was amazing.
23 January 2026
Unprompted review
Reply from HEYME
Hey Maria Pia Valdivia,
Thank you for your positive review!
The HEYME team is happy to have supported you throughout your registration and insurance purchase. We truly appreciate your trust. See you soon!
Very helpfull and nice customer service
16 December 2025
Unprompted review
Reply from HEYME
Hey Elena,
We are thrilled to know you enjoyed HEYME’s helpful and friendly customer service.
Thank you for sharing your experience!
Total SCAM.... (they improved)
Total SCAM....
I paid for the snow pack insurance before I went skiing. Then while skiing I got injured, had a surgery and now I'm waiting over a month so they can pay the medical bill. All the time when I text them about the status of my reimbursement, they just respond as “I forwarded the request to claim department” but I doubt that since they have already done that 4 times and still no results.
Overall NEVER get an insurance from HeyMe
Edited: thanks to them because after I have been contacted by Ihsaan everything progressed pretty quickly and I finally got my first reimbursement.
15 December 2025
Unprompted review
Reply from HEYME
Hey Matvei Kuriatnikov,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that our service did not meet your expectations.
We hope that our Customer Satisfaction Manager was able to provide you with clear and helpful responses.
As mentioned during our exchange, we have received the required documents and your refund has been successfully processed.
We fully understand your dissatisfaction and apologize for any inconvenience this may have caused. Please rest assured that your feedback is extremely valuable to us, and we remain committed to continuously improving the quality of our services.
If you need further assistance, please don’t hesitate to contact us through the following channels:
- By phone at 0971090707
- Via our contact form on the website
- Through chat on our website (Monday to Friday, 9 AM to 5 PM)
- On Messenger (Monday to Friday, 9 AM to 5 PM)
Transparency, simplicity, and commitment are at the heart of everything we do 👌
Mohammed was very kind and…
Mohammed was very kind and professional! His help was precious!
1 December 2025
Unprompted review
Excellent and Understanding Customer Service
I had an issue with a reimbursement and needed to discuss it with Heyme’s customer service over the phone. They were great — very understanding about the complications I faced in getting some documents, and once everything was clarified, they handled the process quickly and efficiently. From that point onwards, the issue was resolved fast, and I received my reimbursement without any trouble. After this experience, I would 100% recommend Heyme!
2 October 2025
Unprompted review
Very clear and helpful
Very clear and helpful, good price for value, the agent speaks English well. A bit of a waiting line, but I guess that is normal.
2 October 2025
Unprompted review
Reply from HEYME
Hey Anne,
Thank you for your kind feedback on Mohammed support!
Please don’t hesitate to reach out should you need any additional support.
Phone call concerning problems with payment
Very helpful Mr. Mohammed! Helped me understand my problem and solve it!
1 October 2025
Unprompted review
Reply from HEYME
Hey Pola,
Thank you for taking the time to share your experience. At HEYME, our advisors strive to provide clear, efficient, and courteous support. Feel free to reach out!
Mohammed was lovely and super helpful!
4 September 2025
Unprompted review
Reply from HEYME
Hey Maya,
The HEYME team is committed to delivering attentive and high-quality service, and we’re glad to know that Mohammed met your expectations. We appreciate your positive review!
Sweet people
This person better get a raise I'm impressed with the way he gave a good explanation with calm and consideration god bless him. Thank you for helping!
19 August 2025
Unprompted review
Reply from HEYME
Hey hassan majzoub,
The calm and caring support we offer to our members at HEYME is what makes all the difference. We appreciate your feedback; your satisfaction motivates us!
Not a nice experience
It's so sad to land in their platform and put my country, Iran, as the country of origin and get the response that they don't cover citizens of this country. Isn't it the responsibility of the insurance companies to insure the individuals?
2 August 2025
Unprompted review
Reply from HEYME
Hey Szsyed,
We’re sorry to hear about your experience.
Unfortunately, our World pass Schengen policies include mandatory repatriation assistance, and when a country of origin is excluded by our assistance providers, we are not allowed to issue the policy at all.
This restriction is not based on nationality, but on operational and legal limits set by global assistance networks, who cannot guarantee repatriation to certain countries for geopolitical reasons.
We understand your disappointment and remain available to discuss any alternative solutions. Please don’t hesitate to contact us through the following channels:
• By phone at 0971090707
• Through our contact form on the website
• Via chat on our website (available Monday to Friday, 9 AM to 5 PM)
• On Messenger (available Monday to Friday, 9 AM to 5 PM)
Transparency, simplicity, and commitment are at the heart of our values 👌
They are really helpful
They are really helpful. I asked many times only for civil liability payment and they assisted me patiently. Thank you very much Heyme care
24 July 2025
Unprompted review
Mohammed was great!
Mohammed was great - he was prompt, helpful and answered all my questions.
8 July 2025
Unprompted review
super helpful and kind
3 July 2025
Unprompted review
Amazing help from Jonathan
3 June 2025
Unprompted review
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