Hey Candy Reviews 534

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Very efficient service - delivery was before Easter Sunday despite a late order. Sweets are packaged beautifully and taste delicious for all age groups. Very happy with product and online... See more

Company replied

Rated 1 out of 5 stars

The salted caramel fudge was just very expensive plain fudge have tasted better less expensive in the past The 3 for 2 1kg candy pouches are not mix and match as advertised you can only pick the sam... See more

Company replied

Rated 5 out of 5 stars

These sweets absolutely made my boyfriend's day. He was feeling unwell after a short stay in hospital and these treats really cheered him up! Would definitely recommend getting these for a gift, the q... See more

Company replied

Rated 5 out of 5 stars

Very impressed - customer service was bang on perfect, they answer their DMs very fast which is a great customer experience. Sweets were delicious, the bowel is much bigger than expected too and has a... See more

Company replied

Company details

  1. Candy Store
  2. Chocolate Shop
  3. Confectionery
  4. Popcorn Store
  5. Soft Drinks Shop

About Hey Candy

Written by the company

Shop Hey Candy

Our Story

Like most families, we’re at our happiest when we’re having fun. A home movie with a pick ‘n’ mix. A chew and a chat. Chillin’ while spillin’ the beans.

Our family has been in the fun and treats business for over a generation, so each Hey Candy product is bursting with experience as well as flavour. Magic!

We are really excited to share our range of unique tasting products with you so you can experience joyful moments anytime. With Hey Candy its always, ‘Me Time, We Time, Party Time’ because Life is Sweet and we work really hard to ensure you always receive the quality, service and smiles you deserve, that’s our promise!

Charity

Charity is a core value of Hey Candy and we are honored to partner with the Make a Wish Foundation because they provide so many joyful moments and wishes to families and their children who suffer with life-threating illnesses.

We support their work throughout the UK and Ireland by donating 1% of each sale directly to them. So each time you order your favourite Hey Candy treats, you are also helping to support wonderful children enjoy joyful moments! Sweet!

Shop Candy
Shop Chocolate
Shop Soda
Shop Fudge
Shop Gumballs

Contact info

4.1

Great

TrustScore 4 out of 5

534 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very efficient service

Very efficient service - delivery was before Easter Sunday despite a late order.

Sweets are packaged beautifully and taste delicious for all age groups.

Very happy with product and online shop.

I recently bought a bag of sweets from
a vending machine in Castle Court Belfast. Instructions were easy to follow and payment straight forward.

2 April 2023
Hey Candy logo

Reply from Hey Candy

Thank you so much for the lovely review, kind words and valued custom😊

Rated 5 out of 5 stars

Delicious

The website is easy to navigate and the qaulity of sweets is excellent, super fast free delivery would highly recommend

2 April 2023
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Reply from Hey Candy

Hey Angela, thank you for the wonderful review, we are so happy to hear you enjoyed your sweet treats 😊

Rated 3 out of 5 stars

Disliked the lack of variety in the…

Disliked the lack of variety in the vegan bag

2 April 2023
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Reply from Hey Candy

Hey Joyce, thank you for taking the time to leave a review and your feedback regarding the vegan bag of candy, we will take your comments on board. We appreciate all feedback as it helps us to continually improve.

Rated 5 out of 5 stars

Easter order

Great service ,very easy to use and delivery was extremely fast.I bought the Easter Treat box and the bag sizes are exactly as advertised. I also used a discount code from a lady I follow on Instagram. Will definitely be ordering again .

30 March 2023
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Reply from Hey Candy

Hey Alison
Thanks for such a sweet 😉 review. We are so glad to hear you enjoyed your sweet treats

Rated 1 out of 5 stars

Very misleading advertising

Very misleading advertising. Grossly overpriced for what I received. Please remove me from your mailing list. I will not be ordering again.

26 March 2023
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Reply from Hey Candy

Hey Raymond, Thank you for taking the time to leave a review, we are surprised you felt this way about the advertising, we haven't had any similar complaints. We will take your comments on board we appreciate all feedback as helps us to continually improve.

Rated 5 out of 5 stars

Such quick delivery for great quality sweets

Way better quality sweets than any of those other sweet bag companies. Will definitely be ordering from there again. I got a bag for mothers day

20 March 2023
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Reply from Hey Candy

Hey Gemma thank you for the lovely review, we shall look forward to seeing what you order next 😊

Rated 5 out of 5 stars

Quick delivery and good value

Quick delivery and good value. Yummy sweet making this a very happy hyper household.

22 March 2023
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Reply from Hey Candy

Hey, thank yo for leaving us a review, we appreciate this and glad to hear you are enjoying your sweet treats😊

Rated 5 out of 5 stars

Got mine from a vending machine in…

Got mine from a vending machine in Manchester lots of choices for sweets and prices going to definitely look on your website and place some orders soon

10 March 2023
Unprompted review
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Reply from Hey Candy

Hey Joyce, thank you for leaving the lovely review, will look forward to seeing what you order from us 😊

Rated 5 out of 5 stars

Lovely sweets

Lovely sweets, value for money, speedy delivery

27 February 2023
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Reply from Hey Candy

Hey Michael thank you so much for taking time to leave us a review, we appreciate the feedback 😊

Rated 5 out of 5 stars

Sweets are wonderful

Sweets are wonderful, but we have to share with our grandchildren

19 February 2023
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Reply from Hey Candy

Hey Nancy
Thanks so much for the wonderful review. We are so happy to hear you enjoyed your sweet treats, and no doubt your grandkiddies too 😊

Rated 5 out of 5 stars

Quick delivery

14 February 2023
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Reply from Hey Candy

Hey Lorraine
Thank you for taking the time to leave us such a lovely review and for your order 😊

Rated 4 out of 5 stars

Love the sweets and delivery is fast

Love the sweets and delivery is fast. My only one tiny critique is the “you pick we mix range” I wish they would mix it all up a bit more as it’s usually in layers rather than all mixed up together.

10 February 2023
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Reply from Hey Candy

Thank you for taking the time to leave us a review. we value all feedback and have taken your comments on board. We are glad to hear you enjoyed your treats 😊

Rated 4 out of 5 stars

Lovely fudge and prompt delivery

Lovely fudge and prompt delivery. Was disappointed with the 'card' I paid extra for. It was a postcard with my message on one side and the company ad on the other.

9 February 2023
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Reply from Hey Candy

Hey Isobel
Thanks so much for the wonderful review, we are glad you enjoyed your treats, thank you for the feedback regarding the card, we will take your comments on board as we are striving to continually improve.

Kathy

Rated 5 out of 5 stars

they candy was absolutely amazing

they candy was absolutely amazing. the service is amazing as well this isn’t the first time i’ve ordered from here and definitely won’t be my last. i was highly recommend

6 February 2023
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Reply from Hey Candy

Hey Kaiyah,
Thanks so much for the wonderful review. We can’t wait to see what you order next 😊

Rated 5 out of 5 stars

great choices

great choicwa

14 February 2023
Unprompted review
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Reply from Hey Candy

Hey Holly
Thanks you for taking the time to leave us such a lovely review and for your order 😊

Rated 5 out of 5 stars

Great customer care

Great customer care from start to finish and the sweets are amazing xx

17 January 2023
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Reply from Hey Candy

Hey Stephanie, that's lovely to hear, and ill let the team know

Rated 3 out of 5 stars

Super fast delivery

Super fast delivery. Classic candy wasn't great though. Over 300g of laces and long narrow bits of liquorice type sweets. Ended up throwing it in the bin. Wouldn't consider those to be classic candy at all. The fizz free bag of jellies were fab though.

9 December 2022
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Reply from Hey Candy

Hey Alison,

Thank you for taking the time to leave us a review. We are sorry to hear you didn't enjoy your classic candy, we value all feedback and have taken your comments on board. We are glad to hear you enjoyed your fizz free treats 😊

Rated 5 out of 5 stars

Really AMAZIN

very good fudge, only fault is the wax taste afterwards

16 December 2022
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Reply from Hey Candy

Hey Tyler-Jay

Thank you for taking the time to leave us a review. We are glad to hear you enjoyed the fudge 😊

Rated 1 out of 5 stars

I have not received it

I have not received it ! I’m not sure if this is Royal Mail or hey candy - so I’m happy to re write this review if and when I receive my order

13 December 2022
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Reply from Hey Candy

Hey Stuart I forwarded you the tracking number, however, Royal Mail have your package, and unfortunately we have been caught up with this strike, hopefully you wont have to wait much longer, Kathy

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