Very efficient service - delivery was before Easter Sunday despite a late order. Sweets are packaged beautifully and taste delicious for all age groups. Very happy with product and online... See more
Company replied
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The salted caramel fudge was just very expensive plain fudge have tasted better less expensive in the past The 3 for 2 1kg candy pouches are not mix and match as advertised you can only pick the sam... See more
Company replied
These sweets absolutely made my boyfriend's day. He was feeling unwell after a short stay in hospital and these treats really cheered him up! Would definitely recommend getting these for a gift, the q... See more
Company replied
Very impressed - customer service was bang on perfect, they answer their DMs very fast which is a great customer experience. Sweets were delicious, the bowel is much bigger than expected too and has a... See more
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Company details
About Hey Candy
Written by the company
Our Story
Like most families, we’re at our happiest when we’re having fun. A home movie with a pick ‘n’ mix. A chew and a chat. Chillin’ while spillin’ the beans.
Our family has been in the fun and treats business for over a generation, so each Hey Candy product is bursting with experience as well as flavour. Magic!
We are really excited to share our range of unique tasting products with you so you can experience joyful moments anytime. With Hey Candy its always, ‘Me Time, We Time, Party Time’ because Life is Sweet and we work really hard to ensure you always receive the quality, service and smiles you deserve, that’s our promise!
CharityCharity is a core value of Hey Candy and we are honored to partner with the Make a Wish Foundation because they provide so many joyful moments and wishes to families and their children who suffer with life-threating illnesses.
We support their work throughout the UK and Ireland by donating 1% of each sale directly to them. So each time you order your favourite Hey Candy treats, you are also helping to support wonderful children enjoy joyful moments! Sweet!
Contact info
United Kingdom
- heycandy.com
4.1
Great
534 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great delivery and sweets
Have ordered from other sweet companies in the past and been waiting days for order to arrive, these arrived within 2 days. The sweets are also gorgeous. Highly reccomend doing the ultimate pick and mix. So good
24 May 2023
Reply from Hey Candy
Hey Pete, thanks for such a sweet 😉 review. We are so glad to hear you enjoyed your sweet treats.
Delivered so quickly
Delivered so quickly. Packaging looked fab and easily to reseal. Opted for the vegan range and so much variety and tasted so nice and juicy.
16 May 2023
Reply from Hey Candy
Hi Denise, thank you for taking the time to leave such a kind review. We are so happy to hear you enjoyed our vegan mix! 😊
Fantastic service
16 May 2023
Reply from Hey Candy
Hi Deirdre, thank for taking the time to leave us a lovely review 😊
Delicious
Very fast delivery, package came intact. Very happy. Sweets are delicious, and a really good variety to select from I hot the u pick we mix 17 different varieties.
16 May 2023
Reply from Hey Candy
Hey Ann Marie, thank you for your lovely review, we are so happy to hear you enjoyed the quality and selection of our sweets 😊
The company were advertising and still…
UPDATE
Customer service have since reached out to me and and apologised for the lack of communication and they are sorting out the coupon code situation. I hope they get their marketing/coupon codes sorted out because the product was excellent, enjoyed by all and the delivery was also very prompt.
UPDATE
Thanks for your reply on this review site, however I have had NO contact from your customer service team as indicated in your response
The company were advertising and still are a coupon code on different social media sites which would not work.
I emailed customer service and a week later have still not had a reply.
Candy was fine but the lack of customer service and the false advertising of coupon codes would stop me from ordering again
16 May 2023
Reply from Hey Candy
Hi Fiona,
We sincerely apologize for the issues you encountered with us. The non-functioning coupon code and the delayed response from our customer service team are deeply regrettable.
We take full responsibility for the inconvenience caused and are actively investigating the matter to prevent similar occurrences. We value your feedback and our customer service team has reached out to you via email.
We thank you for bringing these matters to our attention, as this will help us to continually improve.
Reply from Hey Candy
Hi Wez, thank for taking the time to leave us such a nice review 😊
5 Stars all the way
5 Stars all the way
So impressed with the size of the pic& mix and the sweets are gorgeous ❤️ absolutely delighted with it.
Teeny xx
11 May 2023
Reply from Hey Candy
Hey Teeny, thank you for your lovely review and glad to hear you enjoyed your sweet treats! 😊
Great service
Great service. Great selection of jellies and our fav bon-bons will definitely be ordering again ❤️
11 May 2023
Reply from Hey Candy
Hey Lisa, thanks for leaving such a wonderful review! So glad you enjoyed our jellies and our bon-bons, we look forward to seeing what you order next! 😊
Reply from Hey Candy
Hi Hilary, thank for taking the time to leave us a lovely review 😊
A faAmazntastic amazing company the sweets…
A fantastic amazing company the sweets are truly amazing,please support this company because its 100 percent perfect,fast delivery excellent service and fantastic Customer service too thank you
11 May 2023
Reply from Hey Candy
Hey Martina, thank you for taking the time to leave such a kind review. We glad you enjoyed our sweets and we look forward to your next order 😊
Quick Delivery
Quick delivery, super heavy bag of sweets and packaging was lovely. Will be ordering again if we ever get through the bag!
11 May 2023
Reply from Hey Candy
Hi Michele, thanks so much for the wonderful review. We can’t wait to see what you order next, enjoy your sweets! 😊
Very easy website to use to order from
Very easy website to use to order from. Nephew loves there candy & very quick delivery.
11 May 2023
Reply from Hey Candy
Hi Andrea, wonderful to hear you had ease with the website, and that your Nephew enjoys our candy! Thank you for leaving such a lovely review 😊
Top class pick n mix
Sweets are all fresh and not stuck together as you would expect in a big bag of mixed jellies.
Delivery was quick
11 May 2023
Reply from Hey Candy
Hey Kate, thanks so much for the lovely review, we always strive to have the freshest mixes for our customers 😊
Very quick delivery.
1 May 2023
Reply from Hey Candy
Hi Linda, thanks you for taking the time to leave us a review and for your order 😊
Excellent service and super fast…
Excellent service and super fast delivery! Delicious sweets too. I will definitely use again!
1 May 2023
Reply from Hey Candy
Hey Caroline, thank you for your lovely review! So glad you enjoyed our sweets and we can't wait to see what you order next 😊
Fast delivery love that your company…
Fast delivery love that your company makes a donation to make a wish foundation will purchase again!
7 May 2023
Reply from Hey Candy
Hi Lorraine, thank you for your wonderful review! We are so grateful to have the opportunity to work and donate to Make A Wish and it's lovely to see our amazing customers value it too! 😊
Quick delivery and great product
7 May 2023
Reply from Hey Candy
Hey Tara, thank you for taking the time to leave us a kind review and for your order 😊
Really good service and unreal…
Really good service and unreal selection of sweets, will definitely be ordering off them again
25 April 2023
Reply from Hey Candy
Hi Eoin, It means a lot to us to receive such positive feedback, and we're thrilled to hear that you had a great experience with us. We take great pride in our selection of sweets, and we're so happy that you enjoyed them. Thank you so much for taking the time to leave us such a wonderful review.
I won’t go anywhere else
The sweets taste great and there is a good quantity of each kind of sweet in the bags
24 April 2023
Reply from Hey Candy
Hey Angela, thank you for your lovely review, we are so happy to hear you enjoyed the quality and selection of our sweets 😊
What a fantastic business
What a fantastic business, so fast with delivery. And the most delicious sweets 😋 well done Hey Candy. Definitely recommend 👌
18 April 2023
Reply from Hey Candy
Hey Shirley, thanks so much for the lovely review. We are so happy to hear you enjoyed your sweet treats 😊
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