The silent dog nail grinder is the best, my vet couldn’t even get her back nails done, but I did😀 was so happy I finally found a product that exactly works, thank you so much heusom company for makin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with an item not quite working out for my dog, so I reached out to their support team. They were incredibly understanding, polite, and quick to respond. They provided fantastic trouble... See more
Company replied
When I contacted them to help me get my cat accustomed to the groomer they replied in short order with helpful advice and ideas. They always communicated in a timely manner answering my questions and... See more
Company replied
I am so impressed with the customer service received with the purchase of a nail grinder. The charge cable was loose and within an hour of my email to Heusom, I received a response and solution to th... See more
Company replied
Contact info
700 Main Street, Bangor, Maine, 04401, United States of America, 04401, Bangor, United States
- +1 (833) 700 4384
- help@heusom.com
- heusom.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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I had a bad address somehow in my Apple…
I had a bad address somehow in my Apple Pay account. Customer Service at Heusom is exceptional and I highly recommend this company. There were proactive about getting the tool to my correct address. I am so impressed with how everything was handled by their CS folks.
28 May 2026
Unprompted review
Reply from Heusom
Hi Sally,
Thank you so much for your wonderful review!
We’re delighted to hear that our customer service team was able to quickly identify the address issue and help ensure your order was sent to the correct location.
Providing proactive, attentive support is exactly what we strive for, so it means a lot to hear that you were impressed with how everything was handled.
Thank you for your recommendation and for your kind words about our team. We truly appreciate your support!
— The Heusom Team
Great product
Great product! Dog is fine with it and it has no fear.
17 February 2026
Unprompted review
Reply from Heusom
Hi Tamara,
Thank you so much for your wonderful review!
We’re thrilled to hear that your dog is comfortable with the Silent Groom Pro and has no fear of it. Creating a calmer, less stressful nail care experience for pets is exactly what we strive for.
We truly appreciate your support and are so glad the product is working well for you and your dog!
— The Heusom Team
Efficient, smooth, and very quiet filing.
First of all, the unit is small and easy to handle and quiet. Our dog is really effected by noise she doesn't tremble at all while your nails are being quietly filed by the Heusom rotary file. It's great and files very effectively and smoothly. Thank you.
29 May 2026
Unprompted review
Reply from Heusom
Hi Steve,
Thank you so much for your wonderful review!
We’re delighted to hear that you found the Silent Groom Pro easy to handle, quiet, and effective. It’s especially rewarding to know that your dog, who is sensitive to noise, was able to stay calm and comfortable during her nail care sessions.
Creating a smoother, less stressful grooming experience for pets and their owners is exactly what we strive for, so your feedback truly means a lot to us.
Thank you again for your support and for sharing your experience!
— The Heusom Team
Very helpful When I contacted them to help me get my…
When I contacted them to help me get my cat accustomed to the groomer they replied in short order with helpful advice and ideas. They always communicated in a timely manner answering my questions and concerns. I would honestly say they put the service back in customer service which is hard to come by these days. Highly recommend!!
22 May 2026
Unprompted review
Reply from Heusom
Hi Jan,
Thank you so much for your wonderful and thoughtful review!
We completely understand that helping a cat become comfortable with a new grooming tool can take time and patience, so we’re delighted that our team was able to provide helpful advice and guidance along the way.
Your kind words about our communication and customer service truly mean a lot to us. Hearing that we "put the service back in customer service" is one of the highest compliments we could receive.
Thank you for your recommendation and for trusting us to help you and your cat!
— The Heusom Team
Responsiveness when unit not received
I reached out to them after I hadn't received my pet grinder in 3 weeks. They sent a replacement & I received it within days. They were easy to work with & very responsive.
27 May 2026
Unprompted review
Reply from Heusom
Hi Roberta,
Thank you so much for your kind review!
We’re sorry that your original order took longer than expected to arrive, but we’re glad our team was able to quickly step in, send a replacement, and get it to you within just a few days.
Providing responsive and hassle-free support is exactly what we strive for, and we’re delighted to hear that you found our team easy to work with throughout the process.
Thank you again for your support!
— The Heusom Team
Best groomer I have ever used
Best groomer I have ever used. It was quiet and I was able to groom my small dogs with having to fight to get their nails trimmed.
29 May 2026
Unprompted review
Reply from Heusom
Hi Nanna,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that the Silent Groom Pro is the best groomer you’ve ever used and that it helped make nail trimming a much easier experience for both you and your small dogs.
Knowing that grooming sessions have become calmer and less stressful is exactly what we hope to achieve for pets and their owners.
Thank you again for your support and for sharing your experience!
— The Heusom Team
Reply from Heusom
Hi Linda,
Thank you so much for your review!
We’re delighted to hear that you had an excellent experience with our customer service team. Providing helpful, responsive, and caring support is exactly what we strive for.
We truly appreciate your support and kind words!
— The Heusom Team
Great Customer Service
Customer service was prompt with responding to me request. Very polite and understanding.
28 May 2026
Unprompted review
Reply from Heusom
Hi Monica,
Thank you so much for your kind review!
We’re delighted to hear that our customer service team responded promptly and provided polite and understanding support. Delivering a positive experience for our customers is always our goal.
We truly appreciate your support and kind words!
— The Heusom Team
I was so impressed with what was…
I was so impressed with what was promised from Heusom “silent” nail grinder. It is no quieter than a £5 one from Temu and I was disappointed . The company is based in USA so the return would be around £25/£30. But customer service offered me a 50% discount which was very helpful but I feel it would have been better not to buy in the first place.
18 May 2026
Unprompted review
Reply from Heusom
Hi there,
Thank you for taking the time to share your experience.
We’re sorry to hear that the Silent Groom Pro did not meet your expectations. While many customers find it noticeably quieter than traditional nail grinders, we understand that individual expectations and experiences can vary, and we’re disappointed to hear that you did not notice the difference you were hoping for.
We’re glad our customer service team was able to offer a partial refund to help address your concerns, and we appreciate your recognition of their efforts.
Thank you again for your honest feedback. It helps us continue improving both our products and the experience we provide to our customers.
— The Heusom Team
Daisy provided outstanding customer…
Daisy provided outstanding customer service from start to finish. She was kind patient knowledgeable and genuinely cared about helping me. It’s rare to find someone so responsive and attentive online these days. She made the entire experience easy and pleasant and I truly appreciate her professionalism and positive attitude. Thank you, Daisy for going above and beyond I would highly recommend Heusom product's their quality made and will last many years.
28 May 2026
Unprompted review
Reply from Heusom
Hi Charee,
Thank you so much for your wonderful and thoughtful review!
We’re absolutely delighted to hear that Daisy provided such outstanding support throughout your experience. Providing kind, patient, knowledgeable, and attentive service is exactly what we strive for, and we’re so glad she made the process easy and pleasant for you.
We’ll be sure to share your kind words with Daisy. She’ll truly appreciate knowing that her efforts made such a positive impact.
Your comments about the quality of our products and your recommendation mean a great deal to us as well. Thank you for your trust and support.
— The Heusom Team
I am so impressed with the customer…
I am so impressed with the customer service received with the purchase of a nail grinder. The charge cable was loose and within an hour of my email to Heusom, I received a response and solution to the issue. We are waiting for the replacement item which is being sent free of charge. The rep was friendly, polite and prompt with responses. I would not hesitate to recommend your products to all my dog owner friends.
27 May 2026
Unprompted review
Reply from Heusom
Hi Nancy,
Thank you so much for your wonderful review!
We’re delighted to hear that our customer service team was able to respond quickly and provide a solution for the charging cable issue. We understand how frustrating it can be when a product doesn’t arrive in perfect condition, so we’re glad we could help make things right.
It’s especially rewarding to hear that you found our representative friendly, polite, and prompt throughout the process. Providing responsive and caring support is exactly what we strive for.
Thank you as well for your recommendation and support. It truly means a lot to us!
— The Heusom Team
Great customer service!
Gliedyl was wonderful! She listened to what I had to say and made sure I understood everything I needed to know. She handled what I saw as an oversight and very professionally took care of it. I am very happy with the way my concern was handled. If the product is half as good as your customer service we will have a long relationship. Thank you!
28 May 2026
Unprompted review
Reply from Heusom
Hi Vicki,
Thank you so much for your thoughtful feedback!
We’re delighted to hear that Gliedyl was able to listen carefully, explain everything clearly, and handle your concern with professionalism and care. Making sure our customers feel heard, informed, and fully supported is something we care deeply about.
We’ll be sure to pass your kind words along to Gliedyl. She’ll truly appreciate them.
Thank you again for your trust and support. We’re excited for you to try the product and hope it gives you the same wonderful experience as our customer service team!
– The Heusom Team
Staff responded quickly to my email and…
Staff responded quickly to my email and provided me with excellent suggestions to help me with my anxious pets. Support staff were professional, understanding and eager to help me with my pet issues. They definitely made the process less stressful.
28 May 2026
Unprompted review
Reply from Heusom
Hi Deb,
Thank you so much for your thoughtful feedback!
We’re delighted to hear that our team was able to respond quickly and provide helpful suggestions to support you and your anxious pets. We understand that grooming and pet care can sometimes be challenging, so providing guidance, encouragement, and practical tips is something we care deeply about.
It means a lot to know that our support team was professional, understanding, and able to help make the process less stressful for you. That’s exactly the kind of experience we strive to provide for every customer.
Thank you again for your trust, support, and for taking the time to share your experience with us!
– The Heusom Team
The person that assisted me was very…
The person that assisted me was very helpful. Product was order and came in very quickly.
28 May 2026
Unprompted review
Reply from Heusom
Hi Debbie,
Thank you so much for your kind feedback!
We’re delighted to hear that the team member who assisted you was helpful and that your order arrived quickly. Providing friendly support and ensuring a smooth ordering experience from start to finish is something we care deeply about.
We truly appreciate your support and thank you for taking the time to share your experience with us!
– The Heusom Team
Great and Friendly customer service.
Great and Friendly customer service.
28 May 2026
Unprompted review
Reply from Heusom
Hi Cindy,
Thank you so much for your kind feedback!
We’re delighted to hear that you had a great experience with our customer service team. Providing friendly, helpful, and responsive support is something we care deeply about, so your kind words truly mean a lot to us.
Thank you again for your support and for taking the time to share your experience with Heusom!
– The Heusom Team
The customer support was excellent-…
The customer support was excellent- thank you
27 May 2026
Unprompted review
Reply from Heusom
Hi Fran,
Thank you so much for your kind feedback!
We’re delighted to hear that you had an excellent experience with our customer support team. Providing prompt, helpful, and caring service is something we care deeply about, so it means a great deal to know we were able to assist you.
Thank you again for your support and for taking the time to share your experience with us!
– The Heusom Team
Thank you Doreen for all your help with…
Thank you Doreen for all your help with my nail trimmer my German shepherd will love it.
28 May 2026
Unprompted review
Reply from Heusom
Hi Clyde,
Thank you so much for your kind feedback!
We’re delighted to hear that Doreen was able to assist you and provide such a positive experience. We’ll be sure to pass your kind words along to her; she’ll truly appreciate them.
We’re excited for you and your German Shepherd to start using the Silent Groom Pro, and we hope it helps make nail care a calmer and more comfortable experience for both of you.
Thank you again for your support and for taking the time to share your experience with us!
– The Heusom Team
They were very quick to investigate the…
They were very quick to investigate the situation. I am totally pleased with the help I receive and with the outcome, I love to deal with these guys so fast with replies. Hope I don't have to use the service again, maybe a new delivery service lol
28 May 2026
Unprompted review
Reply from Heusom
Hi Bernie,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team was able to quickly investigate the situation and provide a resolution that left you completely satisfied. Providing fast responses, clear communication, and dependable support is something we care deeply about, so it means a lot to know that your experience reflected that.
We also had a good laugh at your comment about needing a new delivery service! While we certainly hope your future orders arrive without any hiccups, please know that if you ever do need assistance, our team will be here and ready to help.
Thank you again for your support and for taking the time to share your experience with us!
– The Heusom Team
Superior customer service
Heusom customer service was very quick to respond and has been very helpful in resolving my issue with the tracking and product delivery. They were able to find out that my product somehow was lost and they got me a new one shipped out expedited and have sent me all the tracking information that I need to to make sure that it's coming and I really appreciate their help.
26 May 2026
Unprompted review
Reply from Heusom
Hi Anna,
Thank you so much for your thoughtful feedback!
We’re delighted to hear that our customer service team was able to quickly assist you and help resolve the issue with your shipment. While it’s never ideal when a package goes missing in transit, we believe that taking prompt action and keeping our customers informed every step of the way is incredibly important.
We’re pleased that our team was able to investigate the situation, arrange an expedited replacement, and provide the tracking information needed to give you peace of mind. Providing responsive, reliable support is something we care deeply about, and it means a great deal to know that your experience reflected that commitment.
Thank you again for your patience, support, and for taking the time to share your experience with us!
– The Heusom Team
Excellent customer service
Excellent customer service! Shipped quickly. Very lightweight. Looking forward to happy paws!
28 May 2026
Unprompted review
Reply from Heusom
Hi Jenny,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had an excellent experience with our customer service team and that your order arrived quickly. We’re also glad you’re enjoying how lightweight the Silent Groom Pro is, making grooming sessions easier and more comfortable to handle.
We’re excited for you and your pet as you begin your grooming journey, and we’re looking forward to helping you achieve many happy paws ahead!
Thank you again for your support and for taking the time to share your experience with us.
– The Heusom Team
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