Herschel Supply Co. Reviews 

HORRENDOUS SERVICE!

I ordered a backpack and the button on the front pocket is faulty.

I’ve emailed TWICE to get a response to get this sorted but I’ve not had a response. The live chat is also non-existent.

Unfortunately this will be the last time I shop with Herschel.

They will transfer you to Isabel, who only responds with a scripted message of no help and then blocks you from the chat. When you send an email, there is no response. a replacement luggage or issue a refund, but they are not taking any action. If they want to test the waters, engaging in a dispute with ample documentation, including support from the carrier, does not reflect well on them.

Ordered two bags in the Black Friday sale and only received one. Sent two emails and no response so used the chat function on their website and they asked me to email the same address with photo proof. Have not heard anything back from them. Will avoid like the plague now and shop elsewhere.

Is not clear when you purchase directly with this company that you have to pay for the shipping of the returns.

I recently encountered an infuriating situation with Herschel Canada that compelled me to share my exasperation. I placed an order #ca-372389 and received my package, only to discover a missing bag. What followed was a relentless effort to seek resolution.
Despite sending three emails, engaging in multiple chat sessions, and making phone calls, my attempts to resolve the issue have been met with utter silence. The lack of response from the customer service team has left me feeling abandoned and frustrated.
The missing item was fully paid for and wasn't received due to carelessness from the person in charge for packaging orders. I had hoped for a prompt and effective resolution, but the unresponsiveness has eroded my trust in the company.
This experience has cast a shadow on my perception of Herschel company, and I caution potential customers to be wary of potential issues and the apparent difficulties in reaching a resolution through their customer service channels.

Fast delivery, perfectly packaged.

I had returned items I no longer needed and had to wait 10 business days for the warehouse to receive it and the 4-5 days business for the refund.

Which is long in comparison to other companies.

However, I also had to contact them to make them aware they were late on the refund after waiting over two weeks only to find out that the communication between the warehouse with my delivery was not done and have to wait more days for my refund.

The experience has shown me Hershel have a poor system and poor communication with the uk branch and I won’t be ordering from them.

Avoid patronising Herschel until their returns system is fixed.

I returned an item with 24h Royal Mail tracked on Oct 12, 17 working days later, Herschel is yet to acknowledge and the customer service is not helpful.

I wish I read the reviews before purchase. Also recommend getting your credit card provider involved for your chargeback claim

Again, I should have listened to the reviews on here, but I learnt the hard way that this is a company that does not like to give refunds.
After buying two bags, I decided to keep one and return the other.
This return was made the day after the item was received on 2nd October.
I gave it 2 weeks then contacted Herschel to see if the item had been received. Repeatedly I was told that it is taking 10-15 business days (which does not include weekends) for returns to be processed from the date they have been delivered back to us.

Once the return is processed, you will receive an email regarding your refund. It usually takes around 4-7 business days for the refund to be reflected on your bank statement.

We are now almost a month in and no acknowledgment.

My advice, don’t buy directly from the Company, they will make things very difficult if you have any kind of problem with their products!

Genuinely difficult and tricky company. They sell different products with exactly the same name but are difficult if you purchase the wrong one by mistake. They make the customer pay for returns and even once you've done this and sent the tracking information they do not process your tracked return for 10-15 working days after it was delivered to them. After this is takes a further 5 working days for them to actually process a refund - only after these 20 days after your item was delivered back to them (not sent to them) do they agree to talk to customers about any lack of communication/refund. Clearly do not care for customers just money and make returns as difficult as possible hoping you either don't bother or forget about it while waiting.

Worst customer service ever! I have ordered a bag online. Received an email after couple of days that it is out of stock. However, it was available online!

This company is Trash and the owner is a cuck.

Terrible customer service . I ordered my daughter knapsack for school and it was so beyond delayed she did not have it for her first day of school . She was so disappointed .

Shambolic, no free return for a such a big company.

Listen to the reviews. Customer service is beyond terrible. No response to a missing order. (Note they use a Royal Mail - unreliable in my experience). Still awaiting a refund.

I purchased a small wallet from this company. The band that goes around the wallet to hold the credit cards in place broke. I contacted the company, willing to purchase a new band however they said they don't sell them separate. So I would need to buy the wallet again. That seems completely unreasonable. I would not recommend purchasing products from this company

Not professionell. Don‘t buy anything from them if you are abroad. The return link doesn‘t function and i have to pay More than 10 Euro for Shopping back.

Herschel will not refund you. That's the long and short of it. Avoid them if you want a smooth customer experience.

Their products are fine but the customer service is shockingly poor. I don't recommend buying from this company and I never will make another purchase from them in the future.

I should've read these reviews before I made my purchase. They are largely truthful to the experience.

Customer Service is not reachable via phone. They use GLS to send their packages, which is the worst delivery service in the planet. If you want to make sure your order gets lost and you can not reach the support, order here

Bought 2 back pack with red interiors for my wife and myself and within a few weeks they both had broken zips in the same place - the front pockets. Now the main zip is almost broken on mine. Really bad quality bags, AVOID THIS TERRIBLE COMPANY!