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Rated 5 out of 5 stars

Pretty solid so far. The only reliable broker in the game available for US traders that isn’t bait and switch like the other ones that exist then randomly get shut down. Fast support replies to... See more

Company replied

Rated 5 out of 5 stars

i normally dont write reviews but very good broker pays me out in less than a hour will promote them as my social media grows fasho very trustful.

Company replied

Rated 1 out of 5 stars

No star, This is total robbery, imagine placing a trade and had closed early, half of what you make is going to commission Commission cost me over 400 in half a week, plus they have ridiculous wit... See more

Rated 5 out of 5 stars

I started like a week ago and until now I have no problems, payouts daily coming in, support is amazing and fast. I really don’t understand the bad reviews like nothing looks sketchy or scammy everyth... See more

Company replied

Company details

  1. Currency Exchange Service

Written by the company

There is a reason we are the longest running trusted broker with TradeLocker. We simply will not relent in our pursuit of “helping everyone realize opportunity” — It is more than a slogan, it is our ethos. — We in principle do not pursue Trustpilot reviews - we know Trustpilot unfortunately at this time allows fake and fraudulent post. We would never send people here to read nonsense — You can see our website traffic on Semrush for free. We don’t need to send people here where scammers or competitors post anything without any recourse. *** HeroFX LTD has NO association with any other brokers. *** If you want to know why 10’s of thousands of people a month register with herofx, then you are invited to give us an honest opportunity to earn your business. — We love our traders and will never stop working to be the best we can be for each and every one of them. — We encourage you to have your own experience inside our community of traders and see if it makes sense for you to place your trust and confidence with us as so many others have done. — All our best always! Happy Trading!


Contact info

4.0

Great

TrustScore 4 out of 5

66 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

For anyone saying that the hero FXMT5…

Hero FX is a scam broker. Every time there’s news or any type of press release on any type of tradable asset, commodity Forex index, money, any type of currency any news the MT5
Or MT4 version of hero FX that they offer always freezes every time News is about to release hero FX is a scam they don’t let you trade news and if you’re trying to trade me, you will f u over because it will freeze on you and you can’t get out of the trade I hate this company I lost over $2000 trading on their platform because I was trading
How do you say promoting hero FX? They’re all getting paid for it so hero FX can make their money back and scam all of these innocence treaters and get all of your retail traders money so don’t fall for any of 4X gurus on YouTube selling courses all of these promotional money

7 March 2024
Unprompted review
Rated 1 out of 5 stars

very bad broker

very bad broker. the entire MT5 froze and i could not close any open trades. they told me they could close it for me but didnt mention that they will close it at the time requested! I was up 90 pips and they closed it at 5 pips the next day when I looked at my account. It happened again the next day but thankfully I closed my trade before it could get stuck again. Never using this broker again. Their comissions are extremely expensive as well on the bonus account. The mobile app is very terrible.

15 February 2024
Unprompted review
Rated 1 out of 5 stars

Withdraw fees is outrageous

Withdraw fees is outrageous, this is criminal. Horrible platform lamboraul and the others get paid to scam the rest of us. Stay away from this broker.

10 December 2023
Unprompted review
Rated 1 out of 5 stars

SCAMMERS…

When I tried to witchy my funds they continually kept asking me to verify my account and then denied my verification. These people are scammers! Go regulated! LamboRaul gets paid to promote these scammers so don’t be fooled!

13 November 2023
Unprompted review
Rated 1 out of 5 stars

Mt5 platform/server crashes, slow and expensive withdrawls

They delibaretely have the Mt5 platform lose connection with the server so they can slip your trades. From 9:15am EST all the way to 11:55am EST...I multiple accounts with them and run the same trades most of the time and saw a huge discrepency. Also I think they B-Book trades, withdrawls take long, they are approved hours before they hit the block-chain. Little to no slippage is good, per avarage trade but ovbious indicator of B-Book scam. Seems like they are just cycling money around from losing clients to winning clients. And refuse to pay when taking a profit and withdrawl. Also website says 4% withdraw fee but end up recieving alot less which means they take alot more. Swaps kill swing trades on indicies here in the long positions.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Despite the plethora of irrelevant…

Despite the plethora of irrelevant comments I have encountered, I must assert that my experience evidently diverges greatly from theirs. My interactions with Hero FX, with whom I maintain no commercial ties (being merely a modest trader of no particular significance), have been nothing short of exemplary. Following a glitch on MT5, their response was both immediate and unequivocal, demonstrating a keen concern for my predicament. They solicited my account of the incident, exhibiting unparalleled promptness in their actions. Furthermore, in the six months of trading with them, I have not once encountered any issues with withdrawals or otherwise. This team is exceptionally responsive, proactive, and undeniably assumes full responsibility for their actions. With rapid execution, modest commission fees, and a palpable dedication to their craft, I can do nothing but offer my highest recommendation.

Xavier Salmon

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Herofx is very outstanding - customer support is top 5

Herofx is very outstanding, I transferred money from another brokerage to Herofx and waited for hours before the funds hit my wallet. I notified customer support after a significant delay only to realized the address sent to expires 2hrs after its generated. However, customer support tracked my transaction and deposited the funds on my account in less thank 24hrs yet they promised 24-48hrs. This is very efficient. Even during the downtime they experienced during the week, I'm certain most customers got their withdrawals approved and deposits too. I love their service and type of accounts offered. Will keep trading on the platform. Splendid indeed.

10 November 2023
Unprompted review
Rated 1 out of 5 stars

Business scam

Every aspect about this platform is untrustworthy, support closed my ticket within 1hour due to inactivity ? Disgusting withdrawal fees (If you are lucky and will leave you withdraw your founds without any problems)
Typical 3rd party broker scammer business model for influencers to pact a good deal of promotion.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Another great experience with HeroFx…

Another great experience with HeroFx Support

I was trying to set up a friend using my Expert Advisor and I was having an issue setting it up due to my error. Support was able to assist me that allowed me to catch my mistake. They were very responsive and patient with me as I was asking the wrong questions and finally got to the bottom of it. I have been using them for over a year and have only had great experiences both with the platform and support.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Herofx is the best broker

Herofx is the best broker. They have fast withdraws literally and also I turned 100$ to 500$ and there isn't any issue with the withdraw.

10 September 2023
Unprompted review
Rated 1 out of 5 stars

Bruh

Bruh, the only reason I tried herofx is because Lamboraul and Datsluis use it. Now I realize they must have a partnership or some kind of deal going on because this broker is very untrustworthy. I initially sent funds to my wallet and they said it was not on the blockchain. Then they said itll be $30 to retrieve the funds. How would you get them back if there not anywhere? Thats the first thing. After i got my funds and paid the money I was allowed to trade a couple times. Then one day my account was locked until I verified my info. I was not allowed to trade, transfer, deposit, withdrawal or nothing. They used a sus azz verification system. They needed a selfie of me and they wanted a bank statement like bruh wth. Researched the company who does verification and happen to work out of Russia/Ukraine. I do not recommend this broker, very sus.

21 May 2023
Unprompted review
Rated 4 out of 5 stars

Good Customer Support; Smooth withdrawals.

I heard about HeroFX from a very well known trader and took the chance to join. I find the platform friendly and easy to navigate. Did some research as well before sending my deposit and saw a few not so good reviews about not being regulated etc, so that made me think it a couple of times before the making the deposit. Honestly I've deposit a small amount to start from which I've grown a lot in 2 months and have made 2 small withdrawals to check the process. I noticed support answers very fast and with accurate info and responses, also, the withdrawal process has been smooth and they've answered my questions regarding fees and other questions. Spread are ok and I'm ok with what I see compared to other brokers/prop firms. Overall a good broker for now and will continue trading with them. My expectation is to continue growing the account and make bigger withdrawals. Hopefully all stays the same. Cheers

30 July 2023
Unprompted review
Rated 1 out of 5 stars

Customer service is nonexistent

Couldn't get verified. This broker uses a third party service called sumsub for their KYC services and for some reason they don't believe I am a real person. Before I started the verification process I emailed support and let them know I might need help. At first it actually said I was verified and I was able to deposit funds. The next day I got an email saying that the verification failed and my account got suspended. Like I said I expected this and had contacted support already so at this point I was just sending them updates. It is about to be 5 DAYS since I sent these emails out and the support team has not responded to a single email I sent. Not even an acknowledgment that they got my email and I know its the correct one because I literally copied and pasted it off the login page on their website. This is before I am even allowed to deposit any money into the account. I don't even want to imagine if it was a situation where something happened with the money I deposited or some crazy trading conditions on the broker's end. I guess they don't really care about the customers who don't have a large social media following unfortunately.

24 July 2023
Unprompted review
Rated 1 out of 5 stars

HeroFX is an awful broker

HeroFX is an awful broker, I transferred ETH to the platform for trading, after 24hrs of not seeing the money in my wallet and reached out to them. I was told that the money was transferred in the wrong wallet and to fix it they will have to transfer the ETH back to the wallet it is coming from. they requested my ETH wallet to transfer the funds, after 48hrs of waiting on the funds to be transferred back to my wallet I was asked again for the ETH wallet. also note I did the same transaction identical transaction 1 week before and the ETH was sent, and I was able to trade within less than an hour.
I am still waiting on my returns; I was now told the transaction to return the money back to my wallet can take up to 1week.

30 May 2023
Unprompted review

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