Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
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Review summary
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Reviews shaping this summary
Absolutely brilliant service!!!!! Dave and Steve delivered my beautiful new washing machine yesterday, they were on time, and certainly went above and beyond!! They removed the old one, and had th... See more
Company replied
Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care. Herne Bay Domestics (HBD) team then sorted out an i... See more
Company replied
Jason and Paul delivered our new washing machine. They are both very polite and friendly and professional. They made sure our wooden floor was well protected during installation and removal of the old... See more
Company replied
Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
Excellence
Plain and simple - this company and its employees are excellent in every way.
23 April 2026
Unprompted review
The one phone call to make when needing a new appliance in East Kent
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He recommended Bosch, quoted a fair price, and my new.machine has been carefully delivered, expertly installed, and the old machine taken away, all just a couple of days after placing my.order.
You just can't get better service, or easier shopping than this.
24 April 2026
Unprompted review
Excellent service
HBD had the dishwasher I wanted in stock with free delivery on a date to suit. They could not have been more helpful and delivery was in time and tidy.
Thank you.
Highly recommend this company.
21 April 2026
Unprompted review
Absolutely brilliant service!!!!
Absolutely brilliant service!!!!!
Dave and Steve delivered my beautiful new washing machine yesterday, they were on time, and certainly went above and beyond!! They removed the old one, and had the new one installed, attached the cabinet door and actually straightened up the other doors in no time at all!! So impressive!! Would certainly recommend them!!
22 April 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Helen, thank you for your fantastic review and kind words! We're delighted to hear that Dave and Steve provided such excellent service, from timely delivery to going above and beyond with installation and adjustments. Your recommendation means a lot to us at HBD. We truly appreciate your trust and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Reply from Herne Bay Domestics
Hi Yazz, thank you for your kind words! We're delighted to hear you experienced quick service and friendly staff at HBD. Providing efficient and welcoming service is our priority, and we're glad we met your expectations. We appreciate your positive feedback and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Fantastic service and professional
Fantastic service and professional. Work was done in about 15 mins, had no more problems since.
Thank you!
14 April 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Debbie, thank you for your kind words and for taking the time to share your experience! We're glad to hear that our service was professional and efficient, and that the work was completed quickly. We appreciate your trust in HBD and look forward to assisting you again in the future, if you need us. Thank you once again for choosing Herne Bay Domestics!
Absolutely superb supplier
Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care.
Herne Bay Domestics (HBD) team then sorted out an issue I had with Siemens over an advertised 5 yr. warranty: despite Siemens saying it was only 2 years and there was nothing they could do, HBD sorted it out directly with them and I received a 5yr warranty through from Siemens straight away.
Fantastic service from HBD, from order through to deliver, and customer care!
9 April 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Mr RB, thank you for your fantastic review! We're delighted to hear that your tumble dryer was delivered on time with care and that our HBD team successfully resolved the warranty issue with Siemens for you. Providing excellent service from order to delivery and beyond is our priority, and we're pleased we could assist in securing the full 5-year warranty. Thank you for choosing Herne Bay Domestics!
New washing machine
Jason and Paul delivered our new washing machine. They are both very polite and friendly and professional. They made sure our wooden floor was well protected during installation and removal of the old machine and did a check to make everything was working properly. We have used Herne Bay Domestics before and recommend them as a good local firm that takes pride in its sevice.
1 April 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Aidan, thank you for your kind words and for choosing Herne Bay Domestics again! We're delighted to hear that our HBD team provided polite, friendly, and professional service, taking care to protect your wooden floor and ensure everything was working properly. We pride ourselves on delivering quality service and appreciate your recommendation as a good local firm. Customer satisfaction is our priority, and we look forward to assisting you with any future needs. Thank you once again for choosing Herne Bay Domestics!
Washing Machine Fitting
Service was prompt, friendly and efficient. The members of the company that came to my flat were respectful, very tidy and I'm extremely happy with the product that they fitted. Thanks a lot for the excellent quality of customer service and for keeping me so well notified during the time prior to the fitting.
18 February 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Matthew, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you were pleased with our prompt, friendly, and efficient service, as well as the HBD team who installed your appliance. It's wonderful to know you are happy with the quality of both our service and the product. Customer satisfaction is our priority, and we appreciate your trust in us. Should you need any further assistance, please don't hesitate to contact us. Thank you for choosing Herne Bay Domestics!
Excellent service.
Excellent service.
My washing machine, dishwasher and fridge freezer had problems develop around the same time. Leo and Aaron went above and beyond to sort out our problems.
23 January 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Mrs B, thank you for your kind words! We're very glad to hear that Leo and Aaron could go above and beyond to resolve the issues with your washing machine, dishwasher, and fridge freezer. We appreciate your trust in our HBD team and are pleased to hear that you are satisfied with the service provided. Your positive feedback motivates us to continue delivering excellent support - so thank you! A big thank you once again for choosing Herne Bay Domestics!
Transparent pricing, excellent value for money and early availability
Repairs, sales and installation services are all easy to book online with transparent and competitive pricing, and early availability. HBD will match any online product price, while their installation and removal services also offer great value for money. Their engineers and installers are friendly, professional and full of helpful advice. We're new to the HBD party and now we wouldn't hesitate to recommend their services!
23 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Annabel, thank you for taking the time to leave this fantatsic feedback! We're delighted to hear that you found our booking process online, pricing, and services easy and transparent. It's great to know our HBD team’s professionalism and helpful advice made a good impression. We appreciate your recommendation and look forward to assisting you with any future needs. Thank you for choosing Herne Bay Domestics!
Excellent
Excellent service.. Machine installed and old machine removed
19 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Pauline, thank you for your positive feedback! We're glad to hear that you received excellent service and that your new machine was installed smoothly while the old one was efficiently removed. Your satisfaction is our priority, and we appreciate your trust in our HBD team. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Herne Bay Domestics!
If only ALL companies were as good at customer service as Herne Bay Domestics!!!
If only ALL companies were as good at customer service as Herne Bay Domestics! They are such nice people, and so straightforward and easy to deal with. I needed a new tumble dryer and I called them up, got excellent advice and they delivered and installed a new one within 24 hours, with no fuss. The guys who delivered and installed the machine were so helpful. This is, I think, the third time I have bought a kitchen appliance from them and I would never go anywhere else. 100% recommended!
20 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Zoe, thank you for this fantastic feedback and continued trust in HBD! We're delighted to hear that our HBD team provided straightforward, helpful service and that your experience with us has been consistently positive. Your recommendation means a lot, and we look forward to assisting you with any future appliance needs. Thank you once again for choosing Herne Bay Domestics!
Fantastic!!
Ordered and delivered within 2 days. Courtesy call to say when my time slot would be. Installers were knowledgeable, quick and friendly. Explained about warranty and asked if i had any questions.
Highly recommended will be ordering from them again
14 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Samantha, thank you for your kind words and for sharing your positive experience! We're glad our HBD team was able to provide prompt service, knowledgeable installation, and helpful information about the warranty. Your recommendation means a lot to us, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Highly recommend HBD
Leo the engineer was brilliant. Called with up to date arrival time. Professional and friendly.
Quickly identified the problem and how to rectify it. Ordered new parts.
HBD were also considerably cheaper than AEG.
Thoroughly recommend Leo and HBD.
9 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Rosie, thank you for your kind words and for recommending Leo and HBD! We're so pleased to hear that Leo's professionalism, friendliness, and expertise made a positive impression, and that he efficiently identified and resolved the issue. We also appreciate your feedback on our pricing compared to AEG. Customer satisfaction is our priority, and we look forward to assisting you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Very Helpful
Very helpful company. Easy to contact and pleasant,friendly staff. Your men sorted out a problem with my washing machine, patiently explained to me what had gone wrong and demonstrated their solution.
Thank you!
9 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Philip, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that our HBD team was able to assist you effectively. Customer satisfaction is our priority, and we truly appreciate your positive feedback. If you need any further assistance in the future, please don't hesitate to contact us!
Engineer called today 2nd March 2026 to…
Engineer called today 2nd March 2026 to repair my Bosch Dishwasher & had it fixed in no time ! Excellent service as always from HB Domestics. I would always recommend HB Domestics to anyone looking for a reliable, trustworthy and affordable first class service
Mrs Sue Barber
2 March 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Susan, thank you for your kind words and for taking the time to leave this great feedback! We're delighted to hear that our engineer provided a quick and reliable service once again. Your recommendation means a lot to us, and we look forward to assisting you in the future. Thank you for choosing Herne Bay Domestics!
This is my second purchase from HBD
This is my second purchase from HBD, I remain very impressed!
Ordering was easy, prices were competitive and delivery on time.
The men delivering were both friendly and one of them took time to explain basically where things were and how it worked, I had gone from a vented to condenser dryer. The machine was then tested to ensure it was working, all took about 15 minutes.
Very happy with the service HBD provides from, Nick who advised next day text time for delivery and if I had any questions to the men who delivered my dryer. Well done!👏
18 February 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Janice, thank you for your kind words and for choosing HBD again! We're delighted to hear that the ordering process was smooth, the delivery team was friendly and helpful, and that your new tumble dryer is working as should! We appreciate your recognition of Nick's assistance and our delivery team’s efforts. Customer satisfaction is our priority, and we're glad we could meet your expectations. We look forward to serving you in the future, if you need us. Thank you once again for choosing Herne Bay Domestics!
Amazing service
After a very disappointing failure on my Rangemaster cooker which was only just out of warranty I called Herne Bay Electrics to repair it. They went above and beyond to not only fix the appliance but also attempted to help with getting Rangemaster to supply the parts at no cost. Sadly Rangemaster did not apply the same level of customer care and refused to help at all. Leo at Herne bay reduced the charges significantly for me by doing the second part of the repair at cost. I cannot thank them enough good old fashioned customer service- so refreshing highly recommend!!!
11 February 2026
Unprompted review
Reply from Herne Bay Domestics
Hi Sarah, thank you for your kind words and for sharing your experience! We're very glad to hear that Leo could assist and that you appreciated our efforts to help with the Rangemaster parts and repair costs. Customer satisfaction is our priority, and we're pleased we could provide the level of service you described as "good old fashioned customer service." Your recommendation means a lot to us, and we truly appreciate your trust in us. Thank you for choosing Herne Bay Domestics!
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