I got few hats, different colours for my husband. He absolutely loves them all. Great quality, quality stitching and great communication. Thank you.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They sell a lot of items that look to be wool, marketed very well but are cheap over priced woollens. I recently bought an acrylic shawl which fell apart after wearing once. There is many quality p... See more
Company replied
Great looking hat and great fit as described. Excellent customer service - they gave me a full refund on delivery when the courier failed to deliver next day. Can't wait to be wearing my 'Doyle'... See more
My partner and I travelled with Lochs & Glens in mid-December and came back via a stop-off at Moffat Service Station. He bought a tweed cap there, but subsequently lost it after Christmas so I went o... See more
Company details
Written by the company
Heritage Traditions takes key inspirations from the classic British tweeds and Scottish checks from traditional weaving, mastered by craftsmen and mill workers over the past few centuries. Our collection of caps and accessories are crafted in a range of wool mix herringbones, checks and houndstooth that are characteristic of tweeds developed throughout the British Isles. We create our collections using styles handed down through generations but always with a modern twist – bringing long established shapes up to date with contemporary fits and clever attention to detail. You will find all our styles in a variety of colours, patterns and fabrics that will finish your look perfectly, whether you are out walking the dog or dressing up for a day out at the races. Newsboy caps, Baker-Boys and Flat Caps are our signature and come in high quality wool mix tweeds with elastic trim for easy fitting and our leather brand tab. Look out for co-ordinating products to complete your outfit with matching tweed ties, bow-ties and gloves. Our scarves are made using the finest materials and brushed for a soft luxurious handle and will keep you warm as well as stylish. Wallets and Hip Flasks add a perfect finish for your Heritage Traditions look and make great gifts too.
Contact info
13 Carlyle Ave, Hillington Park, G52 4XX, Glasgow , United Kingdom
- 0141 411 8228
- sales@heritage-traditions.com
- heritage-traditions.com
4.0
Great
263 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful hats
I got few hats, different colours for my husband. He absolutely loves them all. Great quality, quality stitching and great communication. Thank you.
14 November 2024
Unprompted review
Amazing customer service
I bought a good quality but very inexpensive tweed cap on a recent visit to Scotland.
When I got home I unpacked the unworn cap and discovered that the brass popper on the ear flaps was not attached. The tweed had a small hole where the popper had been and both parts of the popper were attached to the ear flap.
Unfortunately, because we had been touring I could not remember for certain which tourist shop I had bought it from and I did not have a receipt.
I emailed Heritage traditions and asked what might be done and the response I got could not have been more helpful.
They asked for photographs to send for their suppliers and offered to send me a replacement.
Given that I felt partly to blame for the situation because I had not noticed the fault when I made the purchase, I offered to pay the postage.
I was advised that this would not be necessary and I received my new hat a few days later. Thanks Sam
25 April 2024
Unprompted review
Import Duty from non EU
If you are outside UK, you will end up with 40% import duty as a result of BREXIT!
I have actually been informed that before Purchase, the selling price is including duty to Portugal and of course, this is not the case as the products are shipping from Glasgow.
The quality of the products are good but not for the European Unions Citizens. Please take note.
PS: I did try to reach out but just disappointing.
8 January 2024
Unprompted review
Made in China!
Company is very proud of its 'tradition', yet its products are made in China! How do I know? I was charged 45% of the product's value as custom duty! They didn't mention any additional costs on their website at all. Custom duty from UK to EU is zero, but not when product is made in China (they admitted it on the custom form).
Scarf I bought looks awful, colours are nowhere as vibrant as on their website. Pure scam.
6 December 2023
Unprompted review
Reply from Heritage Traditions
Hi Maciej, Sorry to hear you feel this way. A couple of things to note: we do mention the possibility of customs tax on every product page, shopping cart page, shipping policy page and T&C's page. You were within your rights to refuse delivery and not pay the charge. You could also dispute the charge with your local customs office. However, we have no control over this which is why we state on our website that it is the buyer's responsibility to pay for this if applied. If you are unhappy with the product, please return to us and we will refund you the cost of the product. Thanks
Simple process to buy quality product.
Easy to order through the web site and make payment.
Delivered in good time and pleased with the product.
20 August 2023
Great hats!
I bought a lovely Trilby!. The quality is excellent and the price was very good. Great value for money.
21 August 2023
I'm very satisfied with the product
I'm very satisfied with the product. Great value for money. You've won a customer. Thank you very much.
23 August 2023
Good communication
Good communication, fast shipping, good email information and of course shipping tracking number.
21 August 2023
Excellent experience
Very quick, easy eshopping. Quick delivery. Very nice quality products
7 August 2023
The products are unique and top notch…
The products are unique and top notch quality, and customer service was first rate.
14 August 2023
Great quality of hat out of all the…
Great quality of hat out of all the hats we looked at.
23 July 2023
Fantastic treatment!
Fantastic treatment!
Even when it doesn't work well, they do everything that is possible to please you.
2 July 2023
Excellent quality & very promptAll round excellence delivery
Excellent quality & very prompt delivery
19 June 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.