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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, often describing them as excellent and superior to alternatives. The customer service is frequently highlighted as superb, with many appreciating the prompt, helpful, and understanding responses from the staff, especially a staff member, who is often mentioned for their kindness and efficiency in resolving issues and answering questions. However, some people were dissatisfied with product quality, reporting issues like deformed capsule parts that prevent proper assembly. Additionally, a few customers experienced problems with order fulfillment, including receiving the wrong product or significant delays in shipping, and some reported a lack of response from customer service when issues arose.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with its quality and... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt, thorough, and clear... See more

Response time

People report positive experiences with response times. Customers frequently praise the promptness of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Order

Clients share positive opinions on order. Many customers expressed satisfaction with the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem when I placed my order and customer service responded and fixed it WITHIN 3 MINUTES of me sending my request for assistance!! Talk about quality customer service!! As a first time sh... See more

Rated 5 out of 5 stars

Kristine's swift reply to my email was a bit jarring, but in the best of ways. Normally, I'm waiting hours, or even days, for a company to reply ... and the helpfulness of their responses runs anywh... See more

Rated 5 out of 5 stars

Ive been a repeat customer of Herb Affair for several years now and everything has been high quality and helpful products. The customer care team is honest, real people, real emails you can reply to w... See more

Rated 5 out of 5 stars

I purchased both the filler and capsules. The quality is great and exceeded expectations. Customer service is superb and super responsive! I love my purchase and gladly write this review. One note... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

At Herb Affair, we believe that the best supplements start with the best ingredients. That’s why we provide premium, organic herbs, empty capsules, and capsule-filling machines—so you can create your own supplements with complete control and confidence. Our herbs are USDA Organic Certified, non-GMO, and third-party tested to ensure purity, potency, and safety. We carefully source from ethical suppliers who prioritize sustainability and quality, so you get only the cleanest, most effective botanicals. We’re more than just a store—we’re a community of DIY wellness enthusiasts who value transparency and trust. Whether you’re looking to fill your own capsules, craft herbal remedies, or take charge of your health naturally, we’re here to make it simple, affordable, and accessible. With fast shipping, top-notch customer service, and a 30-day satisfaction guarantee, we’re committed to providing an exceptional shopping experience. Thousands of customers trust Herb Affair to support their wellness journey—because what you put in your body matters. Visit us at HerbAffair.com and experience the difference!


Contact info

4.9

Excellent

TrustScore 5 out of 5

614 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holy cow!

Holy cow! This thing actually works! So many times items you order online are disappointment this one is NOT! SO INCREDIBLY GLAD I GOT IT!

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Kristine from HerbAffair

Kristine from HerbAffair has been great with her information to help me find the best remedies for myself and my family. I greatly appreciate her promptness and willingness to answer all my questions.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Kristine was very helpful!

Kristine was very helpful when I left out an item. I reached out to ask if it could be added to my previous order. She added it and sent an invoice. I paid the invoice. It was done quick and easy. Thanks for great customer support!!!

13 November 2025
Unprompted review
Rated 5 out of 5 stars

My experience with her affair has been…

My experience with her affair has been great. I’ve had two packages to be missed delivered and her affair came through and made it a great experience By making sure that I have the herbs that I ordered and I really appreciate that what this company is doing and has done for me has been phenomenal. I am great to be a part of the herb affair community and also being able to better my health with organic herbs and learning how to synergetic put the herbs together as well as making my health better I once was type two diabetic, and now using the herbs from herb affair has been great. I am no longer on metformin so it has been great.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Prompt, Courteous Service

Kristine's swift reply to my email was a bit jarring, but in the best of ways. Normally, I'm waiting hours, or even days, for a company to reply ... and the helpfulness of their responses runs anywhere from helpful, to "why did you even bother writing back?"

Not only was Kristine kind, friendly, and courteous, she was extraordinarily helpful! I am someone who cares more about how a company treats its customers than anything else and, thus far, Herb Affair and Kristine have made my experience top notch!

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Kristine was enormously helpful

Kristine was enormously helpful. Always responded to my emails very fast. The product arrived today and I'm excited to use it!
Thanks Herb Affair!!!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

best customer service

I had a mixup with my order and the customer service was top notch. They were able to get a replacement shipped out immediately.

The products are top quality as well. Thank you!

18 October 2025
Unprompted review

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