Henry Adams Reviews 

207
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, helpfulness, and clear communication, making various processes smooth and easy. Many people highlight the team's efficiency and dedication, often going the extra mile to provide support and keep clients well-informed throughout their journey. Reviewers appreciate the approachable and knowledgeable nature of the staff, which contributes to a positive overall experience. However, some people mentioned experiencing inconsistent communication and a lack of follow-up on promised actions. A few other people also felt that some staff members showed a lack of interest or motivation, leading to perceived incompetence and dissatisfaction with problem resolution.

What people talk about most

Staff

Customers had positive experiences with staff, often highlighting their professionalism, efficiency, and... See more

Service

Clients share ambiguous opinions on service, with many reviewers reporting positive experiences, highlighting... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Always gave feedback from the viewings without our need to chase them up. Every step of the way (as sellers), we were informed of what was happening. I also appreciate that we were selling in a diff... See more

Rated 4 out of 5 stars

I viewed and secured a rental property in March and Alex and the team were fantastic! From start to finish, the communication was timely, support and information really clear. Highly recommend using H... See more

Rated 5 out of 5 stars

Being a more mature person I am not technically minded so the thought of having to complete forms online was completely daunting for me but with the help of Jessica I found renting a property throug... See more

Company replied

Rated 5 out of 5 stars

Henry Adams have looked after the letting of 8 flats for us for about 7 years and they have done an excellent job. Sophie and her team are very professional and helpful always going the extra mile to... See more


Company details

  1. Real Estate Agents
  2. Property Management Company

Information provided by various external sources

Henry Adams: estate agents, lettings agents, chartered surveyors, auctioneers, commercial, rural & development experts with offices in Sussex, Surrey & Hampshire


Contact info

4.1

Great

TrustScore 4 out of 5

207 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(207)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service from Alex, complete stand out help.

What a brilliant letting agency, easily the best i have interacted with. Alex from the Storrington branch couldn't have been more of a help. Out of all of the agencies we spoke to, and all the agents we dealt with Alex was stand out wonderful. This could have been a very stressful time for us as we have a slightly unique financial situation but he made us feel so optimistic, and helped at every opportunity. He was an absolute delight to speak to and I honestly don't think there is anything he could have done to make this a smoother process, completely stand out service. Thank you so much for your kind and helpful correspondence and overall cheerful manner throughout, sending us properties and keeping us in mind. We are over the moon with the property we have finalised on. I have no doubt Alex will go far within the company and deserves all the best. Thank you again, it really made all the difference for us going through the process of renting again.

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Such a smooth a pleasant moving…

Such a smooth a pleasant moving experience which would usually be such a stressful period. Alex Bush helped from beginning to end and has been a credit to the Henry Adam’s team. extremely trustworthy, truthful and helpful. Very informative and compassionate, everything you need from an estate agents.

Thank you Alex for making this move feel so easy and stress free.

Jack

14 April 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed to say the least

Very disappointed to say the least. They are very nice to you before you move in, after paying rent and deposit you will see hell. I stayed for days with no hot water in December, making numerous calls and emails and being told stories. I stayed for months with damp and mold and nothing was done, only for them to make efforts to change the place for the new tenant when I was to move out. The house was extremely cold. The worst experience ever, paying a lot of money for rent for nothing.

25 November 2022
Unprompted review
Rated 5 out of 5 stars

Henry Adams Estates Petersfield

Henry Adams Estates, Petersfield ,The Best service ever, Great team, Went into their office being stressed about my next house rental accommodation. When I stepped into Henry Adams offices to enquire about House rentals, I was attended by Lisa Holt, Ana and Siobhan showed me a range of houses that best described my request and need. I was happy to choose a house that I wished to rent, got assisted and advised throughout and was kept updated and communicated to until I got the house and I am happy beyond words.Thank you Henry Adams @Petersfield office

24 February 2023
Unprompted review
Rated 4 out of 5 stars

Great service from the Lettings Team at…

Great service from the Lettings Team at Storrington!
'We' found a property we liked and a viewing was promptly arranged at a convenient time for 'us' (my partner!). Communication was great, got in touch when they said they would and the landlord requested a meeting before offering the tenancy to us which Henry Adams accommodated at their branch and even provided tea & coffee! Very friendly, helpful and communicative and quickly resolved a hassle we had with rightmove who manage the referencing. I think I would have preferred they handled referencing themselves as I feel they would have been more competent at it than rightmove were; hence the 4 stars.

The welcome pack left for us when we moved in was lovely and they worked with my short-notice, very changeable, work schedule on key collection day which turned out to be nice and easy.

Overall, great service moving in, if we move out (hoping not to!) then I'll try and remember to update this review!

16 March 2023
Unprompted review
Rated 5 out of 5 stars

A fabulous service!

A fabulous agency who both helped my husband and I and my mother find our homes. They listen, they care, they are attentive and very importantly for my husband and I they are LGBTQI friendly.

30 March 2023
Unprompted review
Rated 1 out of 5 stars

It's a shame 1 star is all I can put

It's a shame 1 star is all I can put, they don't take care of their tenants, the landlord has taken months to do basic things. Thought to edit to address the comment, contacting the letting agency as requested under has been done multiple times but simple request are not answered and neither are the serious ones. So maybe a bad review is just the way to get their attention. Good to know... :D

28 March 2023
Unprompted review
Henry Adams logo

Reply from Henry Adams

Good afternoon, Please would you be able to contact Lettings@henryadams.co.uk and we would be happy to look in to this further for you. Kind regards Henry Adams Lettings

Rated 5 out of 5 stars

Highly Recommended

Would highly recommend Henry Adams Lettings - I am with the Bognor Regis office and the entire team are professional, efficient and friendly. My main point of contact is Alison and she has been outstanding in helping to resolve an issue - regularly calling and emailing to keep me updated and is extremely understanding and efficient - her help has been very much appreciated.

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Seamless, helpful & professional

This is my first time renting with Henry Adams (Billingshurst). From the Get-go From the first initial viewing to the final offer they have been incredibly helpful swift and smooth throughout the entire process. I'd like to personally thank Alex Bush for being amazingly helpful with any issue I had, have to say I couldn't be happier and he provided the best customer service I've experienced in the renting process.

Thanks again.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Henry Adams has been great throughout the entire process of re-letting our flat. Our main contact was Charlie and he was always readily available, friendly and helpful with every query we had. I really appreciated his down to earth manner and honest advice and he was sensitive to our wishes, never pushing us to accept a potential new tenant that we didn’t feel comfortable with. Everything ran smoothly with setting up the new contracts and arranging the handover to our tenants. Thank you Henry Adams, would highly recommend!

16 January 2023
Unprompted review
Rated 4 out of 5 stars

Throughout the years of renting my…

Throughout the years of renting my house, I have been lucky to have Michelle Tattersall looking after my property. Hard working, honest and understanding; and a huge asset to Henry Adams. Thanks for all your help Michelle. Best wishes Sandy x

21 March 2023
Unprompted review
Rated 5 out of 5 stars

Renting with Henry Adams

Have been renting with Henry Adams for just over two years now. Straight forward, professional and helpful. Monique has been our point of contact, and has recently helped us secure a periodic lease renewal. Thank you

9 March 2023
Unprompted review
Rated 5 out of 5 stars

Peace of Mind and Practicality

As we live in France, we have Henry Adams to take care of our apartment in the UK and they have been so very well for ten years. The service is excellent and their management more than anything provides peace of mind - they have always been able to find good tenants quickly. Any maintenance issues are sorted out without delay from their raft of electricians, plumbers, handymen etc. Thoroughly recommend.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Henry Adams Perfection

We approached Henry Adams Chichester and from the moment we went in the door it was 101% perfect service. We were looked after by Lesley-Anne who took us round the house at a leisurely pace. No rush answering our questions. We filled in the application form after a few minor queries all was set up for our move.
Today we are in our new house thankfully we went to Henry Adams Chichester and would recommend them.

23 February 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend Henry Adams

Henry Adams, and in particular Lesley-Anne, were extremely helpful in finding us a rental for my elderly parents. Communication was good and once a property had been decided on the whole process was very smooth and efficient. Their 6 month rental is now up so we have once again asked Lesley-Anne to help find us a new property.

17 September 2022
Unprompted review

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