Hen Heaven Reviews 

Not even worth one star! Do not use!!!
Friends booked Hen weekend pre covid, rearranged now going in three weeks and no communication from this company! We have no idea of accommodation or activities. This is putting undue stress on the brides! Disgusting customer service!

This company did not book part of my friends Hen do. We only found out as I am a Coeliac. They booked somewhere else which did not cater for me. When asked for a refund they paid £10.50. We paid £65 for afternoon tea which we didn't get. And if their afternoon tea in the new place was £21 all of us are owed a refund from this. They never answer the phone and have not responded to emails. I would never use this company.

I booked my daughter hen party before covid and since the country has gone back to normal tried to re arrange the hen do as the cruise which was booked has gone out of business.They tried to charge me as package had to change and also people who could no longer come lost their money they never have their phone lines open and only answer occasion ly to emails I wished we had never booked through them

Been trying to reach hen heaven regarding a refund request no response to emails and can’t get through on any phone lines. I believe now part of this company.

Got a hen do booked in October… haven’t heard from them in months. Terrible company don’t use them!!

Unfortunately I have to agree with previous reviews.
This company arranged my daughters hen do . It was a shambles, our table for dinner was doubled booked,we didn’t receive a pre order form for dinner requests until the day before so was too late to be processed.
We were given the wrong address for the cabaret show.
Such a shame we had waited over 18 months due to covid

Beware of using this company!!!

I was due to go on my hen do in July 2020 but due to Covid it did not go ahead. Multiple people in our group paid the full amount required and the remainder paid a deposit.

We have tried multiple times to contact them regarding a refund. Our group leader messaged multiple times with no response and when logging back into the party hub it does not show any information for us.

At the beginning, when it was unsure if the hen do would be taking place we were told that they would be rebooking/ offering refunds based on a priority basis but a year later and still no word.

Quite disappointing as our group was really looking forward to the package but we will not using hen heaven when my hen do will be allowed to take place

I understand that Covid has put a lot of pressure on businesses but to have so many people not receiving any response is ridiculous

NOT EVEN WORTHY OF ONE STAR. THIS COMPANY SHOULD BE ASHAMED OF THEMSELVES. I'VE TRIED COUNTLESS TIMES TO CONTACT THEM AND STILL NOTHING MONTHS DOWN THE LINE. WHERE ARE THE REFUNDS!? HAVE YOU ANY IDEA THAT PEOPLE CANNOT AFFORD TO LOSE THIS KIND OF MONEY DURING THESE TIMES, HUNDREDS AND HUNDREDS OF POUNDS BEING TAKEN AND NOT BEING RETURNED. UTTERLY DISGUSTING. AWFUL CUSTOMER SERVICE. DO NOT BOTHER BOOKING ANYTHING WITH THIS COMPANY, YOU WILL ONLY BE LET DOWN.

We were told that a refund would be processed but would have to wait as nobody was available to action due to the pandemic. Tried the phone lines and the automated message states lines are closed due to unprecedented circumstances, no online business should be constantly unavailable. I found an email for there new rebranded website fizzbox.com so used this contact and still no response to date. I was going to book my own Hen do through this company as it all appeared great at the start, not anymore...

Like many others if less than one was an option that would be where I would go!! I’ve put off leaving a review as I had hoped as time as gone on and the hospitality industry started to reopen my issues would have been resolved. Well, how wrong was I!! Phone lines STILL closed, for this reason requested several times to be called and told this was not possible either!! With roughly 5 weeks to our new departure date (in Manchester, might I add...no international border issues involved) still no confirmation of accommodation or activities, nothing but trouble trying to amend details of attendees (changes only needed due to a years delay on trip and prior circumstances changing, mainly pregnancies) more than willing to pay the ludicrous £10 per person admin charge!! Avoid booking with this delightfully helpful customer focused business with a very large barge pole!!

Really poor lack of communication. Refusing to give us a refund. Some of our group including myself have paid the full balance of 295 pounds (others just the deposit of 30 pounds) and the Company responded back in March that they would only issue one credit note with ALL of the money. There were 10 of us due to travel - and now they are trying to lump the money together when we have all paid different amounts. I have gone back to request a full refund or minus the deposit and confirmation of what has been paid so far to the suppliers but have had had no response. I messaged in early May and recently chased but again no response. The booking is due to be end of July and we are in June now..... Please respond to my messages! Thank you

Hen do booked for last year and…
Hen do booked for last year and postponed to 18th June 2021. We have been unable to contact the company from emails to Facebook messenger with telephones ringing out. We have contacted our known accommodation as part of our package to be advised the booking was never moved to our new date and nothing is booked!!! We have been bombarded for emails to remind us of the settlement of the balance which has been settled when requested. As it stands we have no accommodation as far as we are aware and no activities booked so no hen do… disgusting that we can’t get in touch with this company. Seems as though we have just paid over £2k for nothing!!!!!!!!!!

I totally feel for the people who work for the company and were furloughed but we too struggled through the Lockdowns. It is not our fault that we cannot attend a different date, therefore we are penalised in receiving our refund. £60 is a lot of money to lose when money has been tight throughout lockdown. I would think twice before booking something in advance again!

Absolutely appalling service! The group leader for our hen party tried cancelling the hen do last year as this couldn’t take place due to being in lockdown, she was told we had to rearrange for this year. We didn’t want to re-book due to restrictions still being in place and knowing we wouldn’t be able to do the planned activities but the only other option we were given was to lose our money completely so we didn’t have much choice! This appalling company have now cancelled the hen party altogether as they have finally realised we still can’t do the activities and stay in the same room as each other even though they struggled to understand this as apparently the PMs road map and rules weren’t very clear! Anyway we are still waiting for a refund despite initially paying for this 2 years ago and trying to cancel on numerous occasions and trying to make them understand what lockdown and restrictions mean!! I think this company would get much better reviews if they made regular contact with people, stopped trying to fob them off and actually gave peoples money in a timely manner! Stay clear of this company all they want is your money but aren’t willing to give it back to you with ease!!

Like so many others on here, if I could give it minus 1 star I would. Absolutely dreadful customer service I have been waiting for 7 weeks for a refund on my hen party, you can’t speak to anyone which is convenient for them, so I have sent them several reminders via the party hub, and eventually I received a reply to tell me it will take 90 days to receive my refund of 1780 and it should have been a total of 2250 what a rip of this is the company is an utter disgrace, if we all haven’t been through enough regarding our weddings dates changing due to COVID and loss of many thousands of pounds in deposit and now this!! Please beware hens don’t book with these cowboys, swipe on and google another site, to organise your hen do. Wish I had

You would think after a year of staff struggling to communicate with their client parties they would at the very least employ more staff. The lack of communication is shocking, reply’s are very unhelpful and far between. Currently trying to cancel my party, long wait time for replies no information about how to do this on the website and you can’t even call as they closed the phone lines last year. Very very poor handling of the global situation.

Booking ref- H1038720

I understand the pressures everyone is under and that companies especially the travel industry were surprised and had to adapt quickly but this is more than 1 year on now.

The frustration has built from understanding to extreme disappointment. All the information you have provided on your phone lines, Facebook, website, and even here are erroneous and makes contact with anyone from your company unattainable.

Even the organisers, who we are expected to communicate through, via your recommended methods, have had no response from you since Sep 2020. As described below by another review, organisers are struggling themselves during these times and feeling extra pressures from us all asking what the update is on their repeated attempts to contact you.

You quote your years of experience and being supportive when your clients need you in your global messages to us. However during these difficulties, with many examples of error in management and communication being the buzz keyword we all refer to, these reviews are more valid than ever.

Oyin

I feel extremely let down by hen heaven. They are treating their customers terribly during this horrible situation we find ourselves in. I am a group leader of my booking of 14 people and due to covid and restrictions the hen do can not go ahead as planned. I have been trying my best to resolve this and come to some sort of agreement with them but they don't seem to care about putting customers first and keeping people's money is a priority over customer care. I have been lucky to hear from one of the representatives a lady called Danielle Andrews recently but then half way through discussing the options she has cut contact! Left me hanging with half information! All I want is to resolve this and move on. Please can you get in contact so we can finish the discussions and get this sorted. It's been incredibly stressful and quite upsetting having all paid in full well before the pandemic even happened and been rescheduled once already. Having 14 friends and family asking you what's happened to their money and you feel responsible even though its not your fault! Its terrible. Please can you get back in touch with me. I can't recommend anyone book with this company. I've never had so many issues with a company like this before. Not acceptable.

Extremely poor service, months of no contact and now trying to change terms and conditions of bookings. Avoid this company absolutely horrendous caused me nothing but stress and upset and continue to do so. Whilst flouting there own terms and conditions of booking regarding refunds.