Hendriks Financial Solutions Reviews 141

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, knowledge, and supportive approach, particularly praising their ability to simplify complex processes and offer peace of mind. The service is consistently described as excellent, with many appreciating the efficiency, clear communication, and personalized guidance received throughout their interactions. Some people were dissatisfied with certain aspects of the staff's conduct, mentioning instances of rudeness, unprofessionalism, and condescending behavior. However, even in these cases, the company was still able to deliver the requested mortgage offer in a timely manner.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise specific staff members for their... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and knowledge of the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve is a very helpful and knowledgeable professional. No questions of ours were left unanswered. The speed and depth of his responses showed he definitely knows his craft. Would not hesitate to use... See more

Company replied

Rated 5 out of 5 stars

Chantelle from Hendriks was recommended to us through our estate agent and we couldn't have been in better hands. She guided us through the minefield of different mortgages and we felt confident that... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing! She was so supportive, professional and informative throughout every step of our house purchase. She was really flexible, which made meeting up to discuss various matters easier... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing from start to finish! She looked into different options for our re-mortgage and explained the differences between the mortgages which were available to us. Once we had decided wh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Financial Institution
  5. Financial Planner
  6. Insurance Broker

Written by the company

At Hendriks Financial Solutions, all of us are highly qualified, motivated self-employed professionals, we offer mortgage advice from a very comprehensive panel of lenders and have access to some exclusive mortgage deals. We offer a one-stop-service comparing high street lenders allowing you to avoid having to make multiple calls/visits. We are also protection specialists ensuring that your mortgage, family and income are protected. I personally have a business protection licence enabling me to identify what your business needs from an insurance point of view and that ultimately, any cover is adequate ensuring that the correct money goes to the correct people and at the correct time. Compliance is at the forefront of our advice and you can rest assured that you will be provided with the best advice, giving you a mortgage and protection that is not just competitive but tailored to your specific needs, demands and budget. Hendriks Financial Solutions is a trading name of Just Mortgages Direct Limited, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Approved by The Openwork Partnership 10/12/2025 YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Always listen to recommendations

We were originally recommended Hendriks Financial Solutions from a friend who used there services to purchase his house. And from the very first conversation with Steve at Hendriks he understood are needs. Being first time buyers we were very confused at what to do, Steve kept us in the loop with everything from day one. Even when he was on holiday abroad he was still helping us and replying to emails! Very dedicated company who really get to know there customers. I would highly recommend these guys for people who are first time buyers or even repeat buyers. They look after everything for you!

Thank you very much for everything

14 August 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Ben, you and Keeley are a pleasure to work with and it is my pleasure to help.

Rated 5 out of 5 stars

Stress free experience

Stress free experience. Steve could not do enough for us. Responded promptly and always kept us updated. Cannot fault his work at all.

19 July 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Lisa! Your very welcome and are a pleasure to work with.

Rated 5 out of 5 stars

Hendriks Financial Solutions have been…

Hendriks Financial Solutions have been incredibly helpful, explaining and sorting out my finances with me whilst I am buying my first home.
Steve has been highly professional talking me through all the steps that have been happening during the purchase. He has been approachable and willing to answer my calls and messages whenever I have needed him helping me to understand lots that I didnt really know.
I would totally recommend Hendricks to anyone that is buying a house, overall brilliant service.

5 July 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks George, your more than welcome.

Rated 5 out of 5 stars

Great help very informative

Helped get the mortgage I needed and helped with my life insurance. Always kept in contact with me through it all

17 May 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Chris, you have been a pleasure to work with.

Rated 5 out of 5 stars

Excellent customer service

I was let down by lenders when I tried to apply for mortgage on my own. I got in touch with Chantelle Moore who assured me she could help find me a lender. She was thorough and updated me on every stage of the application process. I had a smooth and successful mortgage application and got an offer that suits me. She is a star. I had an awesome experience with Hendriks.

29 June 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you very much for you kind review of Hendriks Financial Solutions, and Chantelle specifically. She goes above and beyond so will be delighted with this!

Rated 5 out of 5 stars

Great service from start to Finnish…

Great service from start to Finnish with Steve. Everything is talked through it detail so all is understood. Would highly recommend. Communication from Steve is 10/10 and any questions we had were answered at any time of the day.

30 June 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks James, great to work together - my pleasure completely

Rated 5 out of 5 stars

Happy repeat clients (",)

We have just used Steve for the second time. He helped us through a complex mortgage application process (based on one salary and one year of self-employed accounts) and, once again, he was absolutely fantastic. He took all the stress and pressure away from us, and sorted everything out with the minimum of fuss. Thank you again!

30 June 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Huw, great to work together again - my pleasure

Rated 5 out of 5 stars

Highly recommend Stephen Hendrix

Me and my partner were recently let down by our previous lender and broker, due to after care and discrepancies with solar panels which should have been caught sooner than they were, we were thankfully put in touch with Stephen, and to say he helped us is an understatement. Stephen worked from noon til dusk prioritising us and finalising us a deal, no stone left unturned in a sense. 24/7 contact if any question or query I had. I couldn’t recommend Stephen more to anybody starting out their journey or who are skeptical on who to go with, he put us at ease. Thank-you Stephen for all the work he’s done for us.

27 June 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Great review Ryan - much appreciated! You are very welcome.

Rated 5 out of 5 stars

First time house buyer

We were looking for a mortgage advisor to help us get our first home. We found Steve on another site and we made contact.
From the initial phone call we knew Steve understood our situation and wanted to help us. He helped us search and find a competitive mortgage that suited us.
We've been amazed by Steve's work, he really knows his stuff. We've got a mortgage and now we are just waiting for the solicitors to finalise the purchase.

23 June 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Ozzy! Your very welcome and a pleasure to work with.

Rated 5 out of 5 stars

Steve Hendriks

Steve offered us personal, reliable, supportive advice in a considerate yet honest manner and helped us to find a mortgage offer within 24 hours. Steve’s clarity and understanding within his area of expertise and professional, yet friendly approach put us at ease throughout the application process. He was consistently determined and despite challenges worked tirelessly to achieve on our behalf. The frequent, detailed communication kept us updated and ensured we felt part of the process. Steve still continues to provide us financial advice should we need it regarding our mortgage deal and will be our first port of call when its time to remortgage. We cannot recommend, or thank Steve enough.

30 May 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Sharna! Your very and a pleasure to work with.

Rated 5 out of 5 stars

Hendriks Financial Solutions are a…

Hendriks Financial Solutions are a highly professional and trustworthy company.Stephen is very thorough in everything he does and will keep you in touch with the situation.Thanks to Stephen,we have managed to secure a positive mortgage deal as the bank rates were creeping up,and this was done with the utmost ease and professionalism providing us with a stress free result.
Look no further,Stephen is your man!

20 June 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you so much! You are very welcome and have been a pleasure to work with Wendy.

Rated 5 out of 5 stars

Steve has been excellent…

As a first time buyer, Steve has been excellent at explaining the mortgage process very clearly and I very much appreciate how pro-active he has been throughout. Steve goes above and beyond to help and has been available at all times of the day to answer questions and assist me, would recommend 👍🏼

14 June 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thank Lauren, your a pleasure to work with and ever so welcome.

Rated 5 out of 5 stars

Steve from Hendriks Financial Solutions…

Steve from Hendriks Financial Solutions worked on a commercial mortgage for my business and I can honestly say that he exceeded my expectations and delivered for me in a timely manner. Simply the best experience I have ever had with a mortgage broker. I would recommend him to anyone who is looking for a true professional.

5 June 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Elton, your a true gent and a good friend.

Rated 5 out of 5 stars

Steve was very helpful in arranging…

Steve was very helpful in arranging critical illness and life Insurance for me whilst I am in the process of purchasing my first home. He couldn't have been more efficient and was also very friendly

15 May 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you Debbie, you are very welcome.

Rated 5 out of 5 stars

An excellent re-mortgage service

Steve got me a great rate for my re-mortgage on a Buy to Let property, and was very efficient with the whole process, so it completed very quickly.
Would definitely recommend Steve.

28 April 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Di! You are most welcome.

Rated 5 out of 5 stars

After trying a number of online brokers…

After trying a number of online brokers and having no success, I spoke to Steve and explained my difficult situation and how that may have impacted my ability to get a mortgage approval previously. He listened and really got to understand my situation and was then able to find me the right lender. A few days later and a mortgage approval.

Steve was great, so personable and made the whole process seem easy. Just with I had found him back in Sept when I started the process

14 April 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Austen, you are a pleasure to work with and are very welcome.

Rated 5 out of 5 stars

I would like to say a massive thank you…

I would like to say a massive thank you for all your hard work getting me a mortgage and not giving up on me when I kept hitting hurdles. What a superstar. I will definitely recommend your services again!!

12 April 2023
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Matt. Very happy to have helped!

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