HeMed Reviews 

Reply from HeMed

Jul 29, 2026

We are sorry to hear that you were dissatisfied with your experience.

After reviewing your account, our records show that your onboarding questionnaire did not indicate a preferred dosage or previous use of GLP-1 medication. If previous treatment had been declared, you would have been asked to provide evidence of your existing prescription during the clinical screening process before a prescription could be issued.

We also note that you contacted us regarding the prescribed starting dose after your prescription had already been issued. We responded to your enquiry by email, but unfortunately we did not receive a reply. The same applies to your previous cancellation request, for which we also contacted you but did not receive a response.

The weekly check-ins form part of our weight management programme and are designed to help both you and your clinical team monitor your treatment, including your injections and weight loss progress. Further information about the check-ins is available on our website and in the terms and conditions.

We hope this helps clarify the situation. If you have any further questions, please contact us through the app.

Reply from HeMed

Updated Jul 27, 2026

We are sorry to hear that your experience has left you feeling this way.

We take concerns regarding payments and deliveries very seriously.

We are proud that, once approved for our programme, our patients’ medication is dispatched and delivered promptly. Should any issues arise during the onboarding process, our team will always work closely with patients to resolve them and provide clear guidance on the next steps.

We understand that it can be frustrating to learn that you do not qualify for our programme. However, our clinical eligibility criteria are in place to ensure patient safety, and we remain committed to providing every patient with a supportive, transparent and professional experience.

A member of our team has requested your details via Trustpilot so that we can review your case, investigate what has happened and assist you directly.

Reply from HeMed

Jul 22, 2026

We’re sorry to hear that your experience has been frustrating, and we appreciate you sharing your feedback.

Completing the onboarding process is an important part of our clinical assessment, as it ensures we can provide safe and appropriate care for all patients. This includes completing the required steps, such as the blood test and proctor call, before treatment can be prescribed. These requirements are in place to meet the necessary clinical and regulatory standards.

We’re sorry to hear that you experienced difficulties with the QR code process and delays in getting support. A member of our team will be in touch directly to assist further and help resolve your concerns.

Thank you for your patience and for bringing this to our attention.

Reply from HeMed

Jul 21, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

Please note that all cancellation requests must be submitted through the app, as this is the only way we can process cancellations securely and efficiently.

Regarding the payment, this was processed because your cancellation request was still within the applicable cancellation notice period, hence your service remained active at the time the refill was issued.

We also noticed that your cancellation request was submitted approximately 24 hours before we responded. While we aim to respond to all app enquiries within 48 hours, if you have an urgent matter, we recommend contacting us by phone so we can assist as quickly as possible.

If you have any further questions, please don't hesitate to contact us through the app. We'll be happy to help.

Reply from HeMed

Jul 16, 2026

We're sorry to hear that your experience has left you feeling disappointed, and we appreciate you taking the time to share your feedback.

Following our recent conversation, we can confirm that the refund for your most recent payment has been processed and that your plan has now been cancelled, with no further charges to be taken.

We'd also like to sincerely apologise for your experience with the cancellation process. Your feedback has been shared internally with the relevant team so that we can review what happened and help prevent similar situations from occurring in the future.

Thank you for bringing this matter to our attention and for giving us the opportunity to resolve it. If you have any further questions or if there's anything else we can help with, please don't hesitate to reply to this email or give us a call.

Reply from HeMed

Jul 13, 2026

We are sorry to hear that your experience has left you feeling this way.

As part of our onboarding process, a blood screening is required to allow our clinical team to assess a patient's suitability for treatment safely and appropriately. This requirement is outlined throughout our website prior to sign-up and forms a key part of our clinical approach. Whilst different providers may have different eligibility requirements, our blood screening process is one of the features that distinguishes our service and helps ensure treatment decisions are made using a fuller clinical picture.

We would also like to reassure you that any patient information provided to us is handled in accordance with strict GDPR requirements and applicable data protection laws. Patient data is never sold to third parties.

We are sorry to hear that you experienced difficulties during the onboarding process and that you feel your concerns have not been resolved.

A member of our team has requested your details via Trustpilot so that we can review your case in full and assist you further.

Reply from HeMed

Jul 7, 2026

We're sorry to hear that your experience didn't meet your expectations, and we understand how frustrating it must have been to experience difficulties with the phone call.
As part of our onboarding process, all new patients are required to complete a blood screening before joining our programme. This is an important clinical step to make sure treatment is safe and appropriate for each individual. Blood screening has always been a standard part of our onboarding process, as patient safety is our highest priority, and we aim to be transparent about this requirement by clearly outlining it on our website. It is also detailed in our terms and conditions and forms part of our clinical and regulatory obligations to ensure medication is prescribed safely.
The blood screening can also provide valuable health insights beyond treatment eligibility and has helped many of our members identify underlying health conditions they were previously unaware of.
Regarding your cancellation request, refunds are handled in line with our terms and conditions. Once a blood test kit has been dispatched, it is classed as a sealed medical product and, for health and safety reasons, it cannot be returned or reused. Because of this, we're unable to offer a full refund after the kit has been sent. However, where appropriate, we may offer a partial refund as a gesture of goodwill.
We appreciate your feedback, and a member of our team will be in touch with you shortly to discuss your experience and see how we can assist further.