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Rated 5 out of 5 stars

I felt secure the whole process, which is really important. Also, the first months rent being through hemavi guarantees that if anything is wrong upon arrival I would not lose the money - that is what... See more

Rated 5 out of 5 stars

This is a serious site. The process is clear and swift. With the interview/meeting/virtual house visit, you get to know the tenant/landlord as well as to see the apartment live. The contract is comple... See more

Company replied

Rated 1 out of 5 stars

Super expensive service. Slow service and communication refusing to let tenant and renter to communicate. I was also communicating with the homeowner with the CEO of the company as an intermediate as... See more

Company replied

Rated 5 out of 5 stars

I'll give 5 stars because the company and the agent that followed my case have been really helpful since the very beginning. The agent helped me find a place and when I couldn't stay there because th... See more

Company details

  1. Software Company
  2. Online Marketplace
  3. Real Estate Rental Agency

Written by the company

Hemavi.com helps you find your new home, away from home – it’s the local friend you wish you had when moving abroad. Housing 🏠 Community 👬 and support 💬


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

90 reviews

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Rated 5 out of 5 stars

Security

I felt secure the whole process, which is really important. Also, the first months rent being through hemavi guarantees that if anything is wrong upon arrival I would not lose the money - that is what sets this experience apart from other websites and companies.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

Super expensive service

Super expensive service. Slow service and communication refusing to let tenant and renter to communicate. I was also communicating with the homeowner with the CEO of the company as an intermediate as they would not let me talk to her directly. He was extremely aggresive and rude threating me with finding another tenant if i wanted more time to think or didnt accept all his terms. Talked to the homeowner after i moved in and she had the same awful experience with the CEO as he also threatened her telling her to cancel the contract if she didnt fully accept his terms. Overall an awful experience dealing with this company. They also take 40% of the first months rent as a fee, charged only to the tenant and not communicated to the homeowner

1 September 2024
Unprompted review
Hemavi logo

Reply from Hemavi

Hi Joachim, this is Hazem, Founder of Hemavi. First of all, I'm sorry to hear about your experience with Hemavi.

However, I would like to address the inaccuracies in your review. At no point did I threaten you or attempt to coerce you into any decision. According to our text conversations, which we still have on record, you asked to reduce the rent price by half and I have informed you that it's not in my power or Hemavi's power to change the rent on behalf of the homeowner.

Regarding the homeowner, there was also no threat made. We have informed her that as a company, we can't be legally responsible for a contract where she demands the rent to be paid through physical work and home renovation done by the tenant.

Lastly, our one-time service fee of 40% of the first month's rent is charged only to the tenant, as you have correctly noted, and hence advertised and displayed to the person paying for the service, which is the tenant not the landlord. This fee is clearly outlined on every ad on Hemavi during the initial stages of the rental process, ensuring that tenants are fully informed.

Rated 4 out of 5 stars

I had a good experience with hemavi

I had a good experience with hemavi, I found a place to stay close to the train station and with the desired price.
Comunications through hemavi has been great! They replied very quickly which is very important in the house queue.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

Still Trying to get back the commission - very bad experience

My experience with Hemavi AB has been nothing short of a nightmare. What started as a seemingly straightforward process for securing a rental property turned into an ordeal that has left me questioning the integrity and professionalism of this company.

Firstly, the entire process was riddled with inefficiencies and poor communication. Despite following all the required steps, including paying an advance and a hefty commission fee, Hemavi failed to secure a signed rental contract from the landlord. This is not just a minor oversight; it’s a fundamental failure of their core service – brokerage.

Moreover, the behavior of the landlord, who suddenly demanded a higher rent and extended lease terms after the initial agreement, was utterly unprofessional and downright manipulative. Hemavi, who was supposed to mediate and ensure a fair transaction, did nothing to protect my interests as a tenant. Instead, they allowed the landlord to pressure me into accepting unfavorable terms, showing a complete disregard for the well-being of their clients.

Even worse, when I raised concerns with Hemavi, instead of addressing the issue and taking responsibility, they refunded only the rent while stubbornly holding onto the commission fee. Their reliance on dubious terms buried in their fine print to justify this is not just poor customer service – it’s exploitative.

This company’s approach to handling disputes is disgraceful. They failed to fulfill their obligations, yet they refused to return the commission, which was paid in good faith. The fact that I am now forced to pursue legal action to get back money that is rightfully mine speaks volumes about their lack of ethics and transparency.

In summary, Hemavi AB has proven to be an untrustworthy and unreliable service provider. Their mishandling of my case, combined with their refusal to take accountability, has left me deeply dissatisfied. I would strongly advise anyone considering using their services to think twice and look elsewhere. Hemavi’s failure to deliver on their promises and their appalling treatment of clients make them a company to avoid at all costs.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Safe Booking & Great Customer Service

After realizing that renting a nice and affordable apartment in central Stockholm can be quite challenging, I found a fantastic offer on Hemavi. Within a few hours the landlord accepted my application, we scheduled an online viewing together with a Hemavi agent, and several days later I received my signed rental agreement. There is not a single negative aspect I could mention, the staff was incredibly helpful, and the booking process absolutely secure and legit. Would always search for an apartment via Hemavi again!

30 April 2024
Unprompted review
Hemavi logo

Reply from Hemavi

Hi Sophie,

Thank you so much for your nice review. It make us all so happy, that you are happy! I hope you have a great time in Sweden and let us know if we can help in any way during your stay🧡

Best,
Pascal

Rated 5 out of 5 stars

Very Helpful Staff

The staff was very helpful and the whole experience felt quick! They clearly were experienced and helped me through my first time renting an apartment.

19 July 2024
Unprompted review
Rated 1 out of 5 stars

Never got my bonus..

Never got my bonus..
Also no chatting and talking with applicants. They apply, I can suggest 3 times for a meet, I give them options 3 Saturday then they suggest 1 Thursday and all I can do is decline..

28 June 2024
Unprompted review
Hemavi logo

Reply from Hemavi

Hi Rasmus,

I am sorry to hear about your experience. Thank you for sharing it with us.

As for the bonus, this is paid to you when you have rented out. You will of course get the bonus from us :)

When it comes to be viewings. You can always write to us what times we are available and we will make sure to accommodate those times during the viewing. If you want, please write to us on the website chat or WhatsApp, and I promise we will do everything in our power to help you.

Have a great Saturday.

Best,
Pascal

Rated 5 out of 5 stars

Hemavi's team & the family I stayed…

Hemavi's team & the family I stayed with have made my experience to be fully incredible and enjoyable all the way start to end. Hemavi, got a great platform to ease the process to find a place to stay so I definetly recommend to do it with them.

I thank you Hemavi, for your great job and to locate me in a great environment with a wonderful family.

Thank you kindly!

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Fast and interesting service

Fast and interesting service, I found a nice room in a very short time which was way above expectations! It's pricey, but i like that you only pay once you find a place rather than for viewing the locations.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Easy and Safe

Easy communication and clear step by step process.
Hazem was a great help in coordination everything and responded always in a couple of minutes/hours.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Luxury yet affordable service for…

Luxury yet affordable service for renting out your rooms. Hemavis agents are so friendly and provide a personal service. I really appreciate the help I got from Hazem.

The process is great and clear from first video meeting with the guest to the contract signature. Strongly reccomend.

30 November 2023
Unprompted review
Hemavi logo

Reply from Hemavi

Hi Hennawy, thank you for the very nice review!🧡 Looking seeing you on Hemavi soon!! :) Best, Hazem

Rated 5 out of 5 stars

Amazing support to find a flatmate!

Hemavi helped me to find a flatmate very rapidly. A showing of the apartment was organized very quickly so I could meet my future flatmate and decide whether they were the right person for the apartment. My flatmate was very sweet and I really enjoyed living with that person. I recommend hemavi to anyone in need to find a tenant or flatmate!

24 April 2024
Unprompted review
Hemavi logo

Reply from Hemavi

Hi Mattéo, thank you for the kind words! 🙌 We're so glad that we managed to find you a great flatmate.

Until next time,
Matt

Rated 5 out of 5 stars

Excellent service

The Hemavi employees were friendly, helpful, and responded quickly to messages.

7 March 2024
Unprompted review
Hemavi logo

Reply from Hemavi

Thanks for the awesome review Genevieve 🧡

The Hemavi Team

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