Helpfullending Reviews 317

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and the ease of the loan process. Many people found the customer service to be excellent, appreciating the clear explanations and quick assistance they received, especially during urgent situations. However, some customers also noted concerns regarding the interest rates, describing them as high and potentially problematic if loans are not paid off quickly. A few other people also felt that there were issues with payment processing or unexpected denials after initial approval, leading to frustration and a sense of being misled.

What people talk about most

Payment

Customers had ambiguous experiences with payment. While some reviewers found it easy to get funds and pay... See more

Service

Clients share positive opinions on service, often highlighting the ease and speed of the application and... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service. Many customers praise the patience, kindness, and... See more

Price

Reviewers highlight negative aspects of price, with many expressing significant dissatisfaction with the high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm reading these reviews from others and can only say, Helpful Lending has been here for me when I needed extra money fast. Like any debt, read what your getting into and borrow responsibly I will co... See more

Rated 4 out of 5 stars

Customer service knew what to do. Very expedient. I hadn't money in the bank the next day. Customer service was very nice and easy to do business with. The only problem and the reason for four stars... See more

Company replied

Rated 4 out of 5 stars

Very easy to get things done and to payback. My only complaint is I borrowed more money before, but was approved for less this time. I was told that was a special, the first time. But the website says... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with the experience I had with Help Full Lending. Not only was I approved, but very fast. Due to the glitch in my system I would have received the payment within two hours of appro... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Loan Agency
  4. Non-Bank Financial Service

Written by the company

At Helpful Lending, we’re here to provide you with fast, reliable access to cash—up to $3,500—no matter your credit history. Our goal is to deliver exceptional customer service and a smooth lending experience. With 24/7 live customer support, quick application decisions, and flexible repayment terms of up to 10 months, we make borrowing easy. Plus, we offer free Same Day Funding on business days* and a rewards program that gives you access to larger loan amounts, lower fees, and longer repayment terms. Helpful Lending is a sovereign enterprise, serving as the economic development arm and instrumentality of the Crow Creek Sioux Tribe, a federally recognized sovereign American Indian Tribe. Visit our website for full details.


Contact info

4.0

Great

TrustScore 4 out of 5

317 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very easy to get things done and to…

Very easy to get things done and to payback. My only complaint is I borrowed more money before, but was approved for less this time. I was told that was a special, the first time. But the website says that as a multi use customer then I can borrow more. I guess that's not true.

24 June 2025
Helpfullending logo

Reply from Helpfullending

Hi Josh,

Thank you for sharing your experience! We're glad to hear that the process was easy and that repayment has been manageable. We appreciate your continued business.

Regarding the difference in loan amounts, your first loan was approved under a special promotion we were offering at the time for first-time customers. Keep in mind that returning customers may qualify for larger amounts through our Rewards Program, each loan request is still subject to review and based on several factors, including eligibility at the time of application.

If you’d like us to review your current Rewards status or have any questions about your loan, we’d be happy to assist.

Feel free to reach out to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending


Rated 1 out of 5 stars
Helpfullending logo

Reply from Helpfullending

Hi Studer,

Thank you for taking the time to share your feedback. At Helpful Lending, we promote responsible borrowing and offer flexible repayment options to help manage your loan:

Keep in mind you may repay your loan in full at any time by notifying us at least one (1) business day in advance. You may make additional payments toward your principal balance on any of your upcoming due dates.

To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at info@helpfullending.com or call us at 833-863-1085 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.


Thank you,
Helpful Lending

Rated 1 out of 5 stars

Rather give the devil my soul then pay…

Rather give the devil my soul then pay these prices they want on a loan it's like dealing with the VA..

11 June 2025
Unprompted review
Helpfullending logo

Reply from Helpfullending

Hi Todd,

Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience. Our goal is always to provide clear information about our loan terms so customers can make the best decisions for their financial situation.

If you have any questions or future needs, please don’t hesitate to reach out to Helpful Lending. We’re available at info@helpfullending.com or by phone at 833-863-1086.


Thank you,
Helpful Lending

Rated 5 out of 5 stars

My experience was actually easy you're…

My experience was actually easy. All of the customer service representatives have been excellent. I had a bit of an issue with being able to learn why the PAY NO button is grayed out at particular times.

4 June 2025
Helpfullending logo

Reply from Helpfullending

Hi Donna,

Thank you so much for your kind words! We're delighted to hear that your experience has been smooth and that our customer service team was able to support you effectively.

We apologize for the inconvenience you're experiencing when trying to make a payment. Please know that we’ve escalated the issue to our support team for review.

We recommend reaching out to our Customer Service team directly at 833-863-1086, so we can assist you in processing your payment and help resolve any technical issues you may be encountering. We're here to ensure your account stays on track and to provide alternative repayment options if needed.



Best regards,
Helpful Lending

Rated 5 out of 5 stars

You are always there when I need help

9 June 2025
Unprompted review
Helpfullending logo

Reply from Helpfullending

Hi Nancy,

Thank you so much for your kind words! We’re truly glad to be there when you need us, and we appreciate you choosing us for your financial needs.

If you have any questions or future needs, please don’t hesitate to reach out to Helpful Lending. We’re available at info@helpfullending.com or by phone at 833-863-1086.

Thanks again, and we appreciate your support!

Thank you,
Helpful Lending

Rated 5 out of 5 stars
Helpfullending logo

Reply from Helpfullending

Hi Felicia,

Thank you for sharing your experience! We're happy to hear that you were able to secure another loan quickly. Speed and convenience are what we strive for, and we're glad we could deliver when you needed it.

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending









Rated 3 out of 5 stars

I will come back to adjust the review…

I will come back to adjust the review when ever they help me out from a payment i was asking to pay for in another date from the due date and they say that they cannot help me with it unless i have something to prove

3 June 2025
Helpfullending logo

Reply from Helpfullending

Hi,

Thank you for sharing your feedback. We’re sorry to hear your personal installment loans experience did not match your expectations.

Please know that our goal is always to assist our customers while also adhering to policies that ensure fairness and accuracy. If you’re able to provide documentation or further context regarding your request, we’d be happy to review it and see what options might be available to help.

To ensure your privacy, we cannot discuss personal installment loans account details here, but we would like to learn more about your experience to properly escalate your concerns.

For further assistance, please email us directly at custadvocate@helpfullending.com or call us at833-863-1086. We’re available from 8 am to 8 pm EST, Monday through Friday.

Best regards,
Helpful Lending

Rated 4 out of 5 stars

Very good customer service.

Customer service knew what to do. Very expedient. I hadn't money in the bank the next day.
Customer service was very nice and easy to do business with. The only problem and the reason for four stars and not five, is that I had to get more money than I had wanted.

27 May 2025
Helpfullending logo

Reply from Helpfullending

Hi Anna,

Thank you for your feedback! We're glad to hear our customer service team was helpful and that you received your funds quickly.

Keep in mind we provide alternative payment options that may help to reduce the overall cost of our personal installment loans.

You have the option to (1) pay off the loan early with no prepayment penalties, thus saving on interest, or (2) make additional payments toward the principal balance, which would also save on interest and shorten the life of the loan.

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Very thorough going over the application. Takes about 20 minutes couple days you will have your money

27 May 2025
Helpfullending logo

Reply from Helpfullending

Hi Allison,

Thank you for your kind feedback! We're pleased to hear that our team was friendly, helpful, and thorough throughout your application process

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Rated 5 out of 5 stars

They were very helpful and available…

They were very helpful and available around the clock to assist me and my concerns.

31 May 2025
Helpfullending logo

Reply from Helpfullending

Hi Sherette,

Thank you for your feedback! We're so delighted to hear that our team was helpful and available whenever you needed support. Providing around-the-clock assistance is part of our commitment to making your experience as smooth and reassuring as possible.

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Rated 5 out of 5 stars

Ease of processing a loan online once…

Ease of processing a loan online once you have borrowed before.

29 May 2025
Helpfullending logo

Reply from Helpfullending

Hi Walter,

Thank you for your feedback! We're glad to hear that the loan process was easy and straightforward, especially as a returning customer. Making repeat borrowing seamless is one of our top priorities, and we're happy we could deliver a smooth experience for you.

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Rated 5 out of 5 stars

Funds on Point!

Thank you, fast services, friendly staff, Funds on point!

27 May 2025
Helpfullending logo

Reply from Helpfullending

Hi,

Thank you for the awesome feedback! We're thrilled to hear that your experience with us was smooth and positive. Providing fast, reliable service and a friendly, supportive team is what we strive for every day.

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Rated 5 out of 5 stars

So easy and the customer service was…

So easy and the customer service was phenomenal

27 May 2025
Helpfullending logo

Reply from Helpfullending

Hi Robert,

Thank you for the great feedback! We're so happy to hear the process was easy for you and that our customer service team made a positive impression. We're always here to help and appreciate your kind words!

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Rated 5 out of 5 stars

Thumbs up to customer service

Excellent customer service and great knowledgeable team. My loan was processed quickly and simple. I would recommend them to anytime who needs help getting a loan.

27 May 2025
Helpfullending logo

Reply from Helpfullending

Hi Lyle,

Thank you so much for your kind words! We're thrilled to hear that you had a smooth and efficient loan experience with our knowledgeable team. Providing excellent customer service is always our goal.

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Rated 5 out of 5 stars

Money came in as promised

Money came in as promised. So helpful. Thank you

20 May 2025
Helpfullending logo

Reply from Helpfullending

Hi James,

Thank you for your feedback! We're glad the funds arrived as expected and that we could be helpful during the process.

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Rated 1 out of 5 stars

They are a rip off company

They are a rip off company!
Charge you 4 times of what your loan is
Do not use this company! They need to be reported to BBB!
They lie to you to get you to get a loan
Don’t do it!
Stay away from this company!
Got a loan for 500 and ending up paying 2400 on it

12 March 2025
Unprompted review
Helpfullending logo

Reply from Helpfullending

Hi Codie,

Thank you for your feedback. We value transparency and want to ensure our customers fully understand their loan terms.

As outlined in the loan agreement, you’re never obligated to retain the loan for its full term. We offer flexible repayment options designed to help reduce the overall cost of the loan.

You have the choice to (1) pay off the loan early without any prepayment penalties, thus saving on interest, or (2) make additional payments towards the principal balance, which can also save on interest and shorten the life of the loan.

To ensure your privacy, we cannot discuss personal installment loans account details here, but we would like to get details of your experience so we can improve our level of service.

If you would like to discuss the terms of your loan in more detail or learn more about the repayment options, please don't hesitate to call us at 833-863-1085. Our team is available to assist you from 8 am to 8 pm EST, Monday through Friday.

Thank you,
Helpful Lending

Rated 5 out of 5 stars

Everything

Everything

13 May 2025
Helpfullending logo

Reply from Helpfullending

Hi,

Thank you for your feedback! We're thrilled to hear that Level Up Funding has made such a positive impact. Providing efficient, reliable service is always our top priority

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Rated 5 out of 5 stars

I was able to get the funds I needed…

I was able to get the funds I needed easily.
The representatives I spoke with by phone when I had a question were always professional, courteous, and able to resolve the reason I called.

13 May 2025
Helpfullending logo

Reply from Helpfullending

Hi Lisa,

Thank you for your kind feedback! We're glad to hear that the funding process was smooth and that our team was able to assist you professionally and courteously. We strive to make every step of the process as clear and efficient as possible!

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Rated 5 out of 5 stars

Helpful Lending definitely lended a…

Helpful Lending definitely lended a helping hand in my time of need with great customer service I would recommend them to anyone.

13 May 2025
Helpfullending logo

Reply from Helpfullending

Hi Briana,

Thank you for your kind words! We're happy we could support you during your time of need. It's great to know our customer service met your expectations, and we truly appreciate your recommendation!

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Rated 5 out of 5 stars

Fast turnaround time, very helpful staff

Very easy to obtain answers to any questions.

6 May 2025
Helpfullending logo

Reply from Helpfullending

Hi Shannon,

Thank you for your kind words! We're glad to hear you found it easy to get the answers you needed and that our team was helpful throughout the process. Providing quick turnaround times and excellent support is what we strive for, and it’s great to know we met your expectations.

If you have any questions or future financial needs, please don’t hesitate to contact us. Our team is available via email at info@helpfullending.com or by phone at 833-863-1086.

Best regards,
Helpful Lending

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look