Helpbox UK Reviews 894

Sivu was amazing at the onboarding process. Emily was also great at explaining everything and making it super simple.

Excellent service – professional, responsive, and very helpful. Special thanks to Nicola for her support. Highly recommended.

Signed up for a full year, paid upfront, and deeply regretted it almost immediately.

The onboarding was nonexistent. There was no structured process, no clear expectations set, and no real guidance on how to get started. I was essentially left to figure things out on my own after handing over a significant amount of money.

To make matters worse, on our very first call after signing, they asked me to leave a positive review. I had just signed up - I had no idea yet whether the service would be good. I refused, because that's not how reviews work. A positive review should reflect a positive experience, not be a favour you do on day one before anything has even happened. That request alone told me a lot about how they operate.

Things didn't improve. I raised complaints multiple times about the lack of work. Nothing changed. No meaningful output, no accountability, no follow-through.

I had a call with one of their accountants, and after I asked a question, he replied, asking if I had watched their YouTube videos and, if not, that I should, because they answer those questions there 🤔.

When I finally decided enough was enough and asked to cancel, they acted surprised - despite having a paper trail of my complaints from the very beginning.

They initially refused to refund the remaining months I had paid for in advance. It took me presenting my documented complaints for them to eventually agree to a refund.

Completely unprofessional from start to finish. I'm glad I got out and moved on. Save yourself the time and money.

Their director (Michelle) talks a good game on YouTube, but working with this company is a completely different experience.

I saw the Helpbox videos on Youtube and decided to reachout and contact them.
The process was made extremely easy by the whole team and they were all very friendly & professional. From initial contact right through to the experts.
I will continue to use them for accounting and am looking into using their other services.

Brett was very encouraging, and patient with me. He fully explained the process and helped find me a personal accountant who would suit my needs and personality. Siva, my accountant was like a breath of fresh air, and has really put my mind at rest, so I can focus on my job and leave the messy sit down work to Helpbox

Very helpful customer service and advice

Great communication, kind staff who are willing to help.

Been a great firm. Took some time to get all the accesses sorted out but these guys have honestly been a breath of fresh air.

Definitely would recommend for small business owners.

Nothing is too much trouble.

honestly don’t know where to begin with how disappointing my experience has been with this accountant.

I first requested onboarding back in December, clearly explaining that the actual onboarding should begin in January as I had given notice to my previous accountant. Instead, nothing meaningful happened until the beginning of February — and even then, the only thing they seemed capable of doing was setting up a direct debit and taking their monthly fee.

Since then, they have continued to collect payments while delivering virtually no service whatsoever.

Communication has been an absolute nightmare. I have had to call over 20 times just to get through, often without success. Emails go unanswered, and there is no sense of urgency or professionalism.

To this day, I have still not received access to the bookkeeping app, which is a basic and essential part of the service I signed up for. No onboarding support, no setup, no guidance — nothing.

What I have received instead is stress, wasted time, and months of being completely ignored while they continue to charge me.

This level of service is unacceptable. I will now be proceeding with a small claims court action to recover my money and seek compensation for the months lost due to their inaction.

Avoid at all costs if you value your time, your business, and your peace of mind.

Lewis was very helpful over the phone, helped me out and explained things clearly. Lewis was very pleasant to have a conversation with and was very personable. 10/10 service!

I recently moved my ltd company over to Helpbox. I liked the informative videos on YT and after that I spoke to them on to check out what they offered.

Although my previous accountant was very good I had to my cost cutting measures. I have so far received excellent service. Once things settle down after the transition I should make important savings whilst maintaining a professional level of service

I cancelled my company's contract (T3ABC Global Ltd) after deciding to handle my own accounting and regulatory filings. Despite clearly communicating this, I continued to receive repeated requests for authentication codes and prompts to allow filings on my behalf, which became frustrating.
There also appeared to be a lack of clarity around the underlying service agreement and terms. That said, once I formally escalated the matter, the team handled the cancellation professionally and ultimately waived the remaining term.
Overall, my experience was mixed — good resolution at the end, but avoidable issues along the way.

Helpbox Accountants Rob Allan and David Thorn have been an absolute lifesaver while I’ve been juggling two businesses. He’s incredibly knowledgeable, always quick to respond, and genuinely goes the extra mile to make everything easier to manage. Accounting can easily become overwhelming, but David’s clear guidance and calm approach have made a huge difference. It’s such a relief knowing everything’s handled properly and efficiently.

Highly recommend Helpbox UK – especially if you’re running a small business and want a team that actually cares about helping you succeed.

Sivu was absolutely wonderful! Not only punctuality to the introductory meeting, but also kept it within the specified time frame, ending on the exact minute.

Despite having many requests from myself, Sivu has managed to answer and aid with each one in a timely manner, simplifying the requirements and actions throughout the process.

Help box UK is incredible. In my opinion they are incredibly helpful. They listen well they hope you’re out the best they can with majority of your enquiries of course if it’s in there ability to do so and everyone I’ve talked to in the company incredibly polite helpful and lovely.
Especially sivu gilili

We received great service from Lewis today.
He handled everything efficiently and was
a pleasure to deal with.

Both consultants were clear and professional in their advice and were keen to ensure the solution was fit for my circumstances. Very clear and extensive advice provided
Covered everything for a single fixed fee.

Great communication. Very helpful