Help Disneyplus Reviews 327

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

their chat agents and call centre staff lied to me on multiple occasions about a refund i was due. I was even sent a fake email from Disney saying my credit was being processed but this was also a lie... See more

Rated 1 out of 5 stars

Purchased the Disney plus with Hulu & ESPN bundle NO ADS had a problem connecting to ESPN called customer service. Explained we could not get ESPN and while watching Hulu's own movie programs still g... See more

Rated 2 out of 5 stars

Poor customer service considering Disney is such a big brand. One of the most unhelpful chatbots I think I've come across that can't understand simple questions - why is there no visible email option... See more

Rated 1 out of 5 stars

Their ‘chat to on online rep’ was horrendous. His solution was to create a new email address for my account. Whole conversation was dodgy af. Can’t even cancel subscription because it doesn’t recognis... See more

1.5

Bad

TrustScore 1.5 out of 5

327 reviews

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Rated 1 out of 5 stars

The "message" is more important than quality content.

Remember when Disney used to be good? Those days are long gone. I've enjoyed watching the classic films with my children, but can no longer tolerate a company who uses it's new, WEAK content as a vehicle to push it's woke agenda down mine and my children's throats. Keep bombing at the box office Disney. Can't wait for Snow White 😬.

10 December 2023
Unprompted review
Rated 1 out of 5 stars

Arrgh why can't I give half or zero…

Arrgh why can't I give half or zero stars??!!
I pay over £20 a month for this and from day 1 of singing up years ago it's never improved... but hey it's Disney, they are more than likely not going to bother fixing their streaming site cause they've already made a fortune!! Unless everyone cancels, maybe, just maybe they will improve or even fix their ruddy AWFUL streaming site!!!!

30 November 2023
Unprompted review
Rated 1 out of 5 stars

I stupidly purchased Disney plus sub…

I stupidly purchased Disney plus sub for a year in Aug 2023. The shows are awful. Star wars was ruined with their latest movies. So much so, I was not compelled to watch any series, including mandalorian or obiwan, etc. Marvel has gone down a strange path. And this new SnowWhite... now pushed to 2025.

I tried to cancel my sub and get my money back for the remaining 9-10 months, but they refused.

Disney know their agenda pushing is getting in them in trouble. Blackrock and vanguard own majority stocks, so they're pushing a lot of those a long. Best to stay clear, as a consumer, actor or film studio

They just killed Dr Who, but BBC let them. Netflix is agenda pushing too. Time to get back in the cinema and support original movies rather than remakes/rehash.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Disney+ Is the new Netflix

Disney+ Is the new Netflix, don't be put off by the name i thought the same disney must be all kids stuff I was far from right, it has so much to offer from kids to adults series and box sets and alot more than Netflix without the servers going down unlike Netflix sign up today you won't be disappointed

27 November 2023
Unprompted review
Rated 1 out of 5 stars

Just resubscribed to be hit with the…

Just resubscribed to be hit with the new £10.99 per month to get the same as it was when it was £7.99 still no new films or new content. Same old cräp! Paid for one month so I could watch home alone etc for Christmas. The quality is terrible! What is going on with Disney. Won't be renewing. This is corporate greed as usual.

19 November 2023
Unprompted review
Rated 1 out of 5 stars

Never again

Never again! Subscribed for their £4.99 plan with adds. We watched the ads and started watching the movie. My son accidentally lent on the remote and turned it off so go turn it on to continue the movie. The app then tells us there’s a problem with our privacy settings and me must up grade. After contacting customer services we got told the our devices an LG tv and a new apple ipad COULD NOT support the £4.99 deal! If this is the case why did it play adverts when we first singed up! With 6 very disappointed children in the middle of watching a film we had no choice but to upgrade to a more premium package. I feel like our family has been cornered and bullied into paying more money for their service. Disney IT IS DISGUSTING! I WILL NOT be recommending them to my friend and family and DISNEY IF YOU CANT PROVE A SERVICE THEN DON’T OFFER IT!

18 November 2023
Unprompted review
Rated 1 out of 5 stars

Only had as a free trial

Only had as a free trial. Buffers all the time, lip sync is always behind. Slow and laggy. Hard to navigate. Some great shows and some rubbish ones. Would never pay for it and it's a shame to the Disney's name.

2 November 2023
Unprompted review
Rated 1 out of 5 stars

Keep getting error code 73 even though…

Keep getting error code 73 even though not using vpn and have uk based ip address which I checked. Contacted help which was no help at all. "We know some people have been reporting problem but not going to change way it works!!!!!!

10 November 2023
Unprompted review
Rated 1 out of 5 stars

Disney MINUS- Waste of time and money

Renewed subscription for a month after a gap of 12 months very little new content. Star Wars Ahsoka another poor storylineike all the other spin offs from Disney.
Marvel the sane Disney just blanding out stories that lack any edge.
Never ever subscribing to Disney + again

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Subscribed 3 months ago for £7.99/mth…

Subscribed 3 months ago for £7.99/mth via Sky. Didn’t really use it so cancelled a week ago (they don’t make it easy to cancel - had to call
Sky and wait for ages on a queue). Then I get an email today saying my subscription has gone up to £10.99/mth…what a joke. Avoid at all costs.

6 November 2023
Unprompted review
Rated 1 out of 5 stars

Decline of Disney Plus - look at their market value

Poor range of selection - you can tell it is made for specific types of people. Very politically biased during certain times and pushes harmful propaganda.
Disney has been known countlessly for its poor connection. From a big company it took too much of a long to fix. Takes extremely long just to move backward to fast forward through a scene. Netflix and Amazon Prime are far better at this. This is to do with how poor Disney’s compression algorithm is, as it takes significantly more bandwidth than Netflix. This effects how the quality of certain video images decline so quickly.
The payment for the membership itself has fluctuated so much in the past. Disney really is diluting its market. They either price their membership as high of a minimum as £15 a month or low as £4. Their pricing schemes are very bad.
Disney on an investors standpoint has done very poorly during the past 10 years, I wonder why. Since starting the streaming service, they have managed to lose earnings. Instead of the CEO fixing his own problem of cutting market share prices, he decided to fire 7000 workers. It was also attempted to get rid of certain movies and film earlier on in the year. This has not seemed to help the company at all as how it was thought to have done, referring back to the poor selection of movies. I am very disappointed in this poorly run company.

5 November 2023
Unprompted review
Rated 1 out of 5 stars

Keeps crashing

Keeps crashing, charged me 6x in two months, online chat for almost two hours and no resolve, I will be reporting this company for fraud

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Turn it off and on again

Woeful service. The best customer service can offer is to 'turn it off and on again' or uninstall the app. Keeps getting stuck on a splash screen asking if I want to start streaming.. Yes. I do. Stop asking.

31 October 2023
Unprompted review
Rated 1 out of 5 stars

Now i have to stay on the same internet…

Now i have to stay on the same internet connection of my family in order to see?
They are 4 floors far from mine, so it's impossible to share the same connection.
I prefer to watch the movies on "other sites" from now on, lol, you've lost a customer forever!
See ya never again

18 October 2023
Unprompted review
Rated 1 out of 5 stars

Not worth the money

Not worth the money. I am paying every month but can’t watch anything. Lags every 3 minutes and goes back to the same scene after refresh. Very disappointing.

25 October 2023
Unprompted review
Rated 1 out of 5 stars

Free Palestine

This company supports the genocide of palestinians and did so by giving 2m for Israel to continue. If you don’t support rape, murder of children, bombing, colonialism, apartheid then don’t subscribe to this company.

19 October 2023
Unprompted review

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