Hello Nancy Reviews 1,906

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,780 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their exceptional quality and effectiveness, often describing them as game-changers. Many highlight the positive user experience, noting the ease of use and powerful performance of the items. The delivery service is consistently mentioned as fast and discreet, and the customer service team is widely appreciated for being helpful and responsive. However, some people were dissatisfied with issues related to product delivery, reporting that items were not received or tracking information was inaccurate. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, such as receiving faulty products or requesting refunds.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products, especially... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products for being powerful,... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the product's ease of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and discreet shipping. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lemon is absolutely incredible. The O's are out of this world with it. Best purchase ever. My jaw literally dropped and I cried! Didn't know this kind of pleasure could exist. Better later than... See more

Rated 5 out of 5 stars

I have to say it is a game changer in a wonderful way. I honestly was laughing out loud after using the Lem because it was so effective. My only suggestion is to make the "opening" a bit bigger, it ta... See more

Rated 5 out of 5 stars

I bought this for my wife after seeing it pop up several times on my social media feed. The product shipped and arrived rather quickly, packaged nice and discretely. After a few days of having it sit... See more

Rated 5 out of 5 stars

I originally bought The Lem and fell in love! It was everything I hoped for and more. It made me curious about other toys and I got The Pixie, which turned out to be my all-time favorite! I have since... See more


Company details

Written by the company

Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just amazing

I have to say, I was initially skeptical. I have other toys, so how different could these be? I bought the berri and was so surprised from the get go. First of all, the packaging is delightful, shipping was quick and all the information was clear. The customer service is also spectacular, and yeah, the actual berri? Stunning. Could easily double as decor. I am so happy and satisfied with the whole experience:)

25 April 2026
Unprompted review
Rated 5 out of 5 stars

It was an easy shopping experience and fun product

It was an easy shopping and purchasing process. Pleasing website design, professional (not creepy or sleazy at all) and written in an honest and friendly tone.
The product arrived in less than a week along with an email link to suggestions for using the product. All around a really pleasant experience.
Oh - the lemon has not disappointed!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

A toy that does what it is advertised…

A toy that does what it is advertised to do!
It made my soirée.

Discreet shipping, no smarmy, smirky,salesperson fondling the goods in my face.
I’m an adult, I can figure it out without the cringy demo.
Nancy has great packaging, products, and customer service.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Hello Nancy not only has excellent products, they also…

Hello Nancy not only has excellent products but their customer service is 10/10! I love my lemon product so much, I can’t imagine what my life was like before I had it. Top quality and performance! And when I had a small issue Nancy replaced my product within 1 day. Love them!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Best decision ever!

I am a Catholic school girl, raised to believe that anything related to sex outside of marriage is taboo. I’m married now but those teachings never left, until I decided to give Hello Nancy a try. The masterclass helped me understand there is nothing wrong with wanting more in terms of self-satisfaction, and the devices are cute, easy to use and very, very satisfying. I started with the Lem, and I have since bought the Berri, and the Pixie is on its way. Please keep the fun stuff coming!! 😉😉

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

Not satisfied with either of the products I received. Completely disappointed and frustrated. Would not purchase or recommend again.

19 April 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Hi there,

We’re really sorry to read this — it’s not the experience we want anyone to have with us.

If you’re open to it, please write to us at care+experience@hellonancy.com and reference this review — our team will prioritise it and work with you on a resolution.

Warmly,
Team Nancy 💛

Rated 5 out of 5 stars

Fast and friendly

Fast and friendly. Easy access to their website thing came fast in the mail and product was extremely extremely useful.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Powerful little toy

My order arrived quickly in a discreet package. The lem is so small and cute. It's also surprisingly powerful for something so small. I like that it has so many nodes to choose from and that you charge it instead of using batteries.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Product and service both are terrible

Product and service both are terrible. They will send you thousands of different marketings message everywhere, all the money spent on marketing but zero investement in product or customer service.

i received a massager which was completely waste, spent weeks of message to customer service and no response from them. Product is zero compare to their marketing claims. All video reviews on marketing seems to be paid influencers.

If you want better value for money product and service, go elsewhere. This company is only good at marketing.

3 April 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Hi there,

We're really sorry to read this — it’s not the experience we aim to deliver.

We have come back to you with a resolution, but I want to clarify where things may have felt frustrating. Your request was for a return and refund; however, as our team has explained, we’re unable to accept returns of opened products due to hygiene and safety standards. This is a strict policy across the category. That said, we haven’t left this unresolved and have come back with a resolution that we hope you agree is fair.

We’re a small but fast-growing team, and we genuinely put a lot of care into both our products and how we support customers. When we miss the mark, we do take it seriously and try to resolve it fairly.

– Team Nancy

Rated 5 out of 5 stars

Excellent Menopause Help

I initially tried the Vipstick from Nancy and have really noticed a pleasant difference in my menopause journey. I love it, and just ordered more. I'm really just starting my relationship with Nancy products and am looking forward to seeing how many different things I can try out.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Beyond expectations

The intensity of the levels exceeds all expectations!
The box is designed so nicely with the instructions cards that make you feel like you are about to start a board game, and the carry on bag has come super handy for all my travels :)
Thanks for thinking about all the details!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

LOVE IT!!

Shipping was faster than I expected, the packaging is super cute and above and beyond, and the toys work like a DREAM! Lem is definitely not overrated. Overall, I was impressed by the experience and think you absolutely get what you pay for. Lem and avo have become my go-tos every night.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Made a purchase. For some odd reason it was not delivered to my address and was returned to sender! They have the product as Royal mail tracking states "Delivered back to sender" Have requested a refund. Now being ignored!

22 April 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Hi there,

Thanks for flagging this - we would like to look into it right away.

If this has been returned to sender (RTS), our standard process is to send out a replacement immediately so you’re not left waiting. In exceptional cases, we can also review refunds depending on the situation.

This definitely shouldn’t feel like you’re being ignored, so please drop us a note at care+experience@hellonancy.com
with your order details and we’ll prioritise this for you.

– Team Nancy

Rated 5 out of 5 stars

Excellent product and Customer Service

I’ve had my original Lem since December and absolutely Love it!!!! It has been a game changer for me since I started some medication last summer that prevents me from having and O. With Lem it’s no problem.
Recently my Lem stopped working so I reached out to Customer Service and by the end of the day they informed me that they would be sending a replacement Lem at no charge. Today I received the order notice and tracking info.
I’m so impressed with the product and the service that I just ordered another toy to try.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing toy & incredible Customer Service!

I recently purchased the Lem, and the quality and design are top notch. It’s super cute,easy to clean, and the air-pulse technology is definitely powerful!
​Full disclosure for anyone else who might be struggling with sensitivity or hitting a plateau: it wasn't quite taking me the finish line. However, when I reached out to the Hello Nancy team to ask for advice, their customer service was absolutely amazing.
​They didn't just give me a canned response, they listened to my situation and went above and beyond to make sure I was taken care of. They even sent me another product ( the Avo) to try and that one did the trick. Now I find pairing the two together is even better. It's rare to find a company that stands behind their 'Satisfaction Guarantee' like this.

And it is 100% fully waterproof, not just water resistant like many other toys. Great in the bath. I've got my eye on Gii Glow next.
​If you’re on the fence, buy from this brand. A+ for support and kindness.

9 April 2026
Unprompted review

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