The lemon is absolutely incredible. The O's are out of this world with it. Best purchase ever. My jaw literally dropped and I cried! Didn't know this kind of pleasure could exist. Better later than... See more
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Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.
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United States
- hellonancy.com
Replied to 85% of negative reviews
Typically replies within 24 hours
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Just amazing
I have to say, I was initially skeptical. I have other toys, so how different could these be? I bought the berri and was so surprised from the get go. First of all, the packaging is delightful, shipping was quick and all the information was clear. The customer service is also spectacular, and yeah, the actual berri? Stunning. Could easily double as decor. I am so happy and satisfied with the whole experience:)
It was an easy shopping experience and fun product
It was an easy shopping and purchasing process. Pleasing website design, professional (not creepy or sleazy at all) and written in an honest and friendly tone.
The product arrived in less than a week along with an email link to suggestions for using the product. All around a really pleasant experience.
Oh - the lemon has not disappointed!
A toy that does what it is advertised…
A toy that does what it is advertised to do!
It made my soirée.
Discreet shipping, no smarmy, smirky,salesperson fondling the goods in my face.
I’m an adult, I can figure it out without the cringy demo.
Nancy has great packaging, products, and customer service.
Timeliness of order delivery was great…
Timeliness of order delivery was great as well as the communication about order status.
Hello Nancy not only has excellent products, they also…
Hello Nancy not only has excellent products but their customer service is 10/10! I love my lemon product so much, I can’t imagine what my life was like before I had it. Top quality and performance! And when I had a small issue Nancy replaced my product within 1 day. Love them!
Best decision ever!
I am a Catholic school girl, raised to believe that anything related to sex outside of marriage is taboo. I’m married now but those teachings never left, until I decided to give Hello Nancy a try. The masterclass helped me understand there is nothing wrong with wanting more in terms of self-satisfaction, and the devices are cute, easy to use and very, very satisfying. I started with the Lem, and I have since bought the Berri, and the Pixie is on its way. Please keep the fun stuff coming!! 😉😉
Disappointed
Not satisfied with either of the products I received. Completely disappointed and frustrated. Would not purchase or recommend again.

Reply from Hello Nancy
Fast and friendly
Fast and friendly. Easy access to their website thing came fast in the mail and product was extremely extremely useful.
Powerful little toy
My order arrived quickly in a discreet package. The lem is so small and cute. It's also surprisingly powerful for something so small. I like that it has so many nodes to choose from and that you charge it instead of using batteries.
Product and service both are terrible
Product and service both are terrible. They will send you thousands of different marketings message everywhere, all the money spent on marketing but zero investement in product or customer service.
i received a massager which was completely waste, spent weeks of message to customer service and no response from them. Product is zero compare to their marketing claims. All video reviews on marketing seems to be paid influencers.
If you want better value for money product and service, go elsewhere. This company is only good at marketing.

Reply from Hello Nancy
Excellent Menopause Help
I initially tried the Vipstick from Nancy and have really noticed a pleasant difference in my menopause journey. I love it, and just ordered more. I'm really just starting my relationship with Nancy products and am looking forward to seeing how many different things I can try out.
It was great took her from 0 to…
It was great took her from 0 to alright, let’s go
Beyond expectations
The intensity of the levels exceeds all expectations!
The box is designed so nicely with the instructions cards that make you feel like you are about to start a board game, and the carry on bag has come super handy for all my travels :)
Thanks for thinking about all the details!
LOVE IT!!
Shipping was faster than I expected, the packaging is super cute and above and beyond, and the toys work like a DREAM! Lem is definitely not overrated. Overall, I was impressed by the experience and think you absolutely get what you pay for. Lem and avo have become my go-tos every night.
Terrible customer service
Made a purchase. For some odd reason it was not delivered to my address and was returned to sender! They have the product as Royal mail tracking states "Delivered back to sender" Have requested a refund. Now being ignored!

Reply from Hello Nancy
Excellent product and Customer Service
I’ve had my original Lem since December and absolutely Love it!!!! It has been a game changer for me since I started some medication last summer that prevents me from having and O. With Lem it’s no problem.
Recently my Lem stopped working so I reached out to Customer Service and by the end of the day they informed me that they would be sending a replacement Lem at no charge. Today I received the order notice and tracking info.
I’m so impressed with the product and the service that I just ordered another toy to try.
The product is fabulous
The product is fabulous. Got a real thrill from using it.
Great experience from the word go
Great experience from the word go. Prompt responses to questions or concerns. Definitely a trustworthy company.
Nancy is the best
Love the product and the swift responses with customer care in mind. Would definitely buy from them again!
Amazing toy & incredible Customer Service!
I recently purchased the Lem, and the quality and design are top notch. It’s super cute,easy to clean, and the air-pulse technology is definitely powerful!
Full disclosure for anyone else who might be struggling with sensitivity or hitting a plateau: it wasn't quite taking me the finish line. However, when I reached out to the Hello Nancy team to ask for advice, their customer service was absolutely amazing.
They didn't just give me a canned response, they listened to my situation and went above and beyond to make sure I was taken care of. They even sent me another product ( the Avo) to try and that one did the trick. Now I find pairing the two together is even better. It's rare to find a company that stands behind their 'Satisfaction Guarantee' like this.
And it is 100% fully waterproof, not just water resistant like many other toys. Great in the bath. I've got my eye on Gii Glow next.
If you’re on the fence, buy from this brand. A+ for support and kindness.
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