The instructions were easy to follow. The follow-up emails helped inform me, along the way, about the status of my passport application. Every step of the process was constantly being updated. Thi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Started the process Thursday and received my passport the following Tuesday, unbelievable service! Step by step instructions and people proactively checking in every step of the way. I am honestly bl... See more
Company replied
There were a few bumps and questions along the way, as one can expect using a new service. I was frustrated but I'm giving 5 stars because every time I reached out, I immediately received a response... See more
Company replied
Communication has been fantastic! Kept me informed of progress of my application each step of the way. The follow-up has been great! Still waiting for my card but my delivery expectation has been set.... See more
Company replied
Company details
- Passport Office
- Driver and Vehicle Licensing Agency
- Passport Agent
- Visa and Passport Office
- Visa Consultant
Written by the company
Get your passport faster — without the guesswork. HelloGov connects you with trusted couriers and guides you step-by-step, so you can skip the confusion and get it done right the first time.
Contact info
1111 Brickell Ave 10th Floor, 33131, Miami, United States
- (800) 944-5606
- support@hellogov.com
- hellogov.com
4.7
Excellent
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worth the cost
Although it was a bit pricey I found the service was very helpful. They kept in contact the entire step of the process and the expedited everything quickly.
13 April 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad you found the service helpful and appreciated the consistent communication and speed. We understand the investment and strive to make it worthwhile with a smooth, expedited experience. We truly appreciate your support!
They were very helpful and expedient. They kept me posted on the progress every step of the way
They responded to my questions promptly. And helped me all the way through
3 April 2026
Unprompted review
Reply from HelloGov AI
Thank you for your kind feedback! We’re glad to hear our team was helpful, responsive, and kept you informed throughout the process. Supporting you every step of the way is what we aim for. We truly appreciate your support!
Great communication
Great communication, easy application and quick shipping. Received my new passport on 4/13/26.
24 March 2026
Unprompted review
Reply from HelloGov AI
Thank you for the kind words! We’re thrilled to hear the process was smooth and that you received your passport quickly. We appreciate you choosing our service and are here if you need anything in the future!
I struggled through the website and got…
I struggled through the website and got very frustrated when I could not scan my finished paperwork. Carlos called me to calm me down and help me finish the process. I am happy to report I have received my updated passport well within the promised time. The 4 stars rating was for the difficulty I encountered with scanning . I would recommend this service and a big shout out to Carlos, a 5 star employee.
13 April 2026
Unprompted review
Reply from HelloGov AI
Thank you for your feedback! We’re sorry the scanning process was frustrating, but we’re glad Carlos was able to step in and help. We’ll work on improving that experience. Happy to hear your passport arrived on time—and we’ll be sure to share your shoutout with Carlos!
Great experience and excellent service…
Great experience and excellent service and communication.
11 April 2026
Reply from HelloGov AI
Thank you for your feedback! We’re so glad you had a great experience and appreciated the service and communication. It means a lot to us!
smooth service
12 April 2026
Reply from HelloGov AI
Thank you! We’re glad you enjoyed a smooth experience. We appreciate your support and look forward to helping you again!
The whole process of getting a passport…
The whole process of getting a passport was truly made easier. Your team answered questions, calmed nerves and made the whole process faster and easier to get through. Not only that but, I was informed by your team in every step of the way. When it got there, where it was in the process and when I would be receiving the actual passport. thank you
11 April 2026
Reply from HelloGov AI
Thank you for your thoughtful review! We’re so glad our team could make the process easier and keep you informed every step of the way. It means a lot to know we helped ease your concerns. We truly appreciate your trust and support!
Constant communication made me feel…
Constant communication made me feel better about mailing out my passport. Kept me well informed of every step
12 April 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad our communication helped give you peace of mind throughout the process. Keeping you informed every step of the way is important to us—we appreciate your trust!
so fast and easy
so fast and easy. left little guessing. my passport arrived before my trip! would use again
12 April 2026
Reply from HelloGov AI
Thank you for your review! We’re thrilled to hear the process was fast, easy, and stress-free—and that your passport arrived in time for your trip. We truly appreciate your support and look forward to helping you again!
Great experience with HelloGov!
I had a great experience with HelloGov! There was a hiccup with my email address, so I didn't receive my welcome email to complete the application process right away. They helped figure out what the issue was, and I still got my passport in time for my trip. I was worried about timing, so the updates in processing along the way were so great!
12 April 2026
Reply from HelloGov AI
Thank you for your review! We’re glad we could quickly resolve the email issue and keep you informed throughout the process. It’s great to hear your passport arrived in time for your trip. We appreciate your patience and support!
Worth Every Penny!
Very easy to follow instructions and "handholding" throughout the process. Loved that progress of my order was provided in real time. Thank goodness for Hellogov as shipper dropped the ball & I was able to save expedited delivery because Hellogov had all the shipper's information listed.
11 April 2026
Reply from HelloGov AI
Thank you for your thoughtful feedback! We’re so glad the step-by-step guidance and real-time updates made the process easier. Happy to hear our tracking details helped save your expedited delivery—great teamwork! We truly appreciate your support.
This is my first time using the Hello…
This is my first time using the Hello Gov service, it was simple, comprehensive and received my passport in a couple weeks. Great service.
8 March 2026
Reply from HelloGov AI
Thank you for choosing HelloGov for your first experience! We’re glad to hear the process was simple and comprehensive, and that your passport arrived quickly. We truly appreciate your support!
Outstanding overall experience and…
Outstanding overall experience and service. Easy to follow, step-by-step instructions. Appreciate the regular status updates.
10 April 2026
Reply from HelloGov AI
Thank you for your kind words! We’re thrilled you had an outstanding experience and found the step-by-step process easy to follow. Keeping you updated along the way is important to us—we truly appreciate your support!
Reply from HelloGov AI
Thank you for your feedback! We’re glad you found the process fast and easy, and that it provided a smooth, hassle-free experience. We truly appreciate your support!
It's hard to exaggerate the level of…
It's hard to exaggerate the level of Customer Service provided by HelloGov. I am seriously impressed.
11 April 2026
Reply from HelloGov AI
Thank you for your incredibly kind words! We’re truly grateful for your feedback and thrilled to hear our customer service made such a strong impression. We appreciate your support!
Reply from HelloGov AI
Thank you for your feedback! We’re glad to hear the application was easy and that you had a great experience. We truly appreciate your support!
I love the helpful phone call and the…
I love the helpful phone call and the assistance throughout the process. Excellent service- thank you for eliminating the stress!
Maria
9 April 2026
Reply from HelloGov AI
Thank you, Maria! We’re so glad the phone support and guidance helped make the process stress-free. We truly appreciate your kind words and are happy we could assist you every step of the way!
It was simple
It was simple, straightforward, and convenient. One small help would have been a reminder of what things I would need to send before starting the process .
9 April 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad the process was simple and convenient. We appreciate your suggestion about a pre-checklist—that’s a great idea, and we’ll work on improving that. Thanks again for your support!
Easy Apply
I was able to apply, secure, and send my passport application with ease with Hellogov. With expedited service, I received mine in 2 weeks. The service was helpful and friendly, with consistency to updates on my passport status. Thank you again!
31 March 2026
Reply from HelloGov AI
Thank you for your kind review! We’re thrilled to hear the process was easy and that your passport arrived quickly. Providing helpful service and consistent updates is what we strive for. We truly appreciate your support!
Fast & Smooth
11 April 2026
Reply from HelloGov AI
Thank you! We’re glad you had a fast and smooth experience. We appreciate your support!
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