We like the cleanliness of the box we receive, the recipes are good and the ingredients are of good quality. More choices among the dishes under 650 kalories would be great - and more with no meat and... See more
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See what reviewers are saying
Recipes are really good and different from our normal dinner choices. The concept is well thought through, and everything works - delivery, recipe ease, quality of produce - making Hello Fresh a st... See more
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I ordered my first box. The delivery was supposed to come on Saturday. Long story short it arrived on Monday. It was good communication and many apologies and money back. I guess I’m just unluc... See more
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The concept of having recipies and ingredients is simply lovely and the recipies totally fulfill my need for difference. I love the variety of choices for meals. Personally, I would prefer an option... See more
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Company details
Written by the company
Du kan vælge dine favoritter fra vores ugentlige menu af spændende opskrifter. Vælg selv hvor mange opskrifter du ønsker, og til hvor mange personer. Vi leverer din måltidkasse med friske ingredienser direkte til din dør, hver uge, så du kan nyde maden uden at føle stress. Vi har madretter der egner sig til dem der elsker kød, og til dem som foretrækker vegetarisk mad. Du kan også frit sammensætte din egen måltidskasse ved at vælge fra de unikke opskrifter vi tilbyder hver uge. Ingen bindings tid, du kan til hver en tid opsige dit abonnement.
Contact info
Artillerivej 90, 2300 , København , Denmark
- +45 92 45 29 77
- hellofresh.dk
3.5
Average
16K reviews
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Reply from HelloFresh Danmark
Hi Alexandru
Thank you for taking the time to review us. We are happy that you are satisfied with our concept and meal boxes.
If you experience any problems in the future, or if you have any questions, you are always welcome to contact our sweet customer service team at +45 92 45 29 77 who will be happy to help you.
Thank you for sharing your experience with us
Best regards,
Ebru / HelloFresh
Didn't finish my order. Got billed anyway
Signing up was a hassle and choosing date and what to order was unnecessarily hard so I eventually gave up. Turns out a "default" order was already placed (someone pointed this out to me from the FAQ) but was not made aware of this anywhere during the process.
That default order btw was with meat and I'm vegetarian so…great!
They could not cancel it said customer service so now I'm being billed for an order I didn't place with food I can't eat.
**edit**
So I've written to the email in the reply but just get a auto-reply email with the text:
'Tak fordi du har kontaktet HelloFresh Customer Care, vi er i øjeblikket lukket. Gå gerne til vores Hjælpecenter for yderligere support.'
So clearly that is not gonna make any difference.
By the way, if you filter for 1-star reviews you will see a lot of people with the same experience. As of right now they're 5 within the first 20.
The scam is complete.
I will try and make a complaint to forbrugerombudsmanden. I have a feeling this is what they would call malicious marketing.
23 January 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Torben
Thank you for taking the time to review us. We are sorry that you experienced problems while creating your subscription.
Of course, we do not want to deliver a meal box to you that you do not want.
You are very welcome to contact us at social.hellofresh@hellofresh.dk so that we can investigate what has happened and help you.
Thank you so much for sharing your experience with us.
Best regards,
Ebru / Your HelloFresh Team
Very bad service and very misleading…
Very bad service and very misleading website.
The only way you can view what is on offer is to sign up. I signed up to see the meals and then cancelled straight away but fours days later a payment was taken from my account. The delivery was supposed to arrive on the 11th Jan and never turned up. There is no way of actually contacting them from their website, their "help" section advises to call but doesn't provide a phone number. I only found an email address from replies to the reviews on this site. Overall would definitely not recommend.
11 January 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Catherine
Thank you for taking the time to review us. I am sorry that you have come to create a subscription and place an order.
HelloFresh is a subscription service - this means you automatically receive a delivery every week after you sign up. The system places an order for you in advance, which you can change the dishes yourself. I am sorry that it was not clear enough and caused confusion. The payment is always made on Monday or Thursday morning, depending on which delivery day you have chosen. We are proud to call ourselves a flexible subscription service, i.e. we have no commitment period or requirements for purchase, and you can choose your deliveries yourself to ensure that we fit into your everyday life. The only thing you need to remember is our deadline for changes, which for deliveries between Saturday-Tuesday is Wednesday at 23.59, and for Wednesday-Friday deliveries the deadline is Sunday at 23.59. The payment is made every week after your deadline, either Thursday or Monday morning. Please note that only us in customer service can delete your first order, which is also described under our terms and conditions.
If you just want to see our dishes, this can easily be done without creating a subscription under the 'menu of the week' Here is a link to this: https://www.hellofresh.dk/menus
If you haven't done so yet, please contact our nice customer service team on +45 92 45 29 77 so they can help you get it reported and of course compensate you.
We are always working to improve ourselves, and are happy to take your feedback on board. Thank you for sharing your experience with us.
Best Regards,
Ebru / HelloFresh
ALWAYS missing & rotten ingredients
Every single meal we've had since starting Hello Fresh back up has been either missing ingredients, things have been swapped, missing recipes or had poor quality ingredients. The ENTIRE box we received this time, every single meal was missing zucchini, tomatoes or similar. Every. Single. Meal.
After contacting support:
Hello fresh refunded the box, and cancelled further subscription on my request. The service is still not of the quality Lig needs to be for it to be a viable option. Will revise the reviews if we try again in the future.
9 January 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Alan
Thank you for taking the time to review us. We are sorry to hear that you ran out of ingredients in your meal box. We put a lot of time and love into our meal boxes to avoid errors like these, and we are happy to investigate what may have happened.
If you haven't done so yet, please contact our lovely customer service team on +45 92 45 29 77 so they can report it and of course compensate you.
We are always working to improve ourselves, and are happy to take your feedback on board. Thank you for sharing your experience with us.
The best greetings
Ebru / HelloFresh
Levering er i top
7 January 2023
Reply from HelloFresh Danmark
Hej Jette.
Mange tak for 5 stjerner! Vi er utrolig glade for, at du fortæller, at vores levering er i top. Vi glæder os til fortsat at levere hos dig.
Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚
Merve // HelloFresh
Misleading and terribly designed website
The website is very misleading and designed terribly. There is no clear botton to cancel subecription. I just got charged for the meals that I did not order.
5 January 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Hilda
Thank you for taking the time to review us. I am sorry that you find our website misleading and have problems canceling your subscription.
How to easily end your subscription on our website:
Log in to your account
Click on your name in the right corner and select "Account Settings"
Scroll down and click on "Unsubscribe" at the bottom right
Confirm that you wish to exit after your credit is displayed by clicking "Exit Anyway"
You will receive a confirmation that the subscription has ended. Click "Close" to confirm
We will send you an email with confirmation of your cancellation.
We can also help you with this in customer service if you wish.
If you experience any problems in the future, or if you have any questions, you are always welcome to contact our friendly customer service team on phone +45 92 45 29 77, facebook messenger or via the chat from your account, who will be happy to help you.
Thank you so much for sharing your experience with us.
The best greetings
Ebru / Your HelloFresh Team
God service.
31 December 2022
Reply from HelloFresh Danmark
Hej Mogens
Tak fordi du tager dig tiden til at anmelde os.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tusind tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / Dit HelloFresh Team
HelloFresh... Hello Nightmare!!!!
So I was very satisfied using Aarstiderne for 2 years, but decided to give Hello Fresh a shot. What a BIG MISTAKE!
First, I had to sign up and give in the payment instructions BEFORE I could even see the menus because their website and app is a loop. But I was determined to test it, so well, let's go ahead. I planned 3 weeks of meals, and when I decided to change the delivery from Dec 31st to Jan 2nd, my nightmare began: I tried to choose the option of Jan 2nd (shown as available), but the date wouldn't be recorded. So I went to settings to ensure I received all deliveries on Mondays, only to have my initial date moved to Wed Jan 4th (I get it, due to new years they can't deliver on that Monday). But then I decided to cancel the first week... only to find out it is IMPOSSIBLE; even when it is a week in advance, because I can't change the first order. So I send them a message, write a bad review for their app and decide to contact their customer service, to hear that the number doesn't exist.
So now I am stuck with a service that I DEFINITELY DONT WANT, on a day that is completely inconvenient for me and my family, without support.
STAY AWAY FROM HELLO FRESH
25 December 2022
Unprompted review
Reply from HelloFresh Danmark
Hi Carolina
Thank you for taking the time to review us. I am sorry that you have come to create a subscription and place an order.
HelloFresh is a subscription service - this means you automatically receive a delivery every week after you sign up. The system places an order for you in advance, which you can change the dishes yourself. I am sorry that it was not clear enough and caused confusion. The payment is always made on Monday or Thursday morning, depending on which delivery day you have chosen. We are proud to call ourselves a flexible subscription service, i.e. we have no commitment period or requirements for purchase, and you can choose your deliveries yourself to ensure that we fit into your everyday life. The only thing you need to remember is our deadline for changes, which for deliveries between Saturday-Tuesday is Wednesday at 23.59, and for Wednesday-Friday deliveries the deadline is Sunday at 23.59. The payment is made every week after your deadline, either Thursday or Monday morning. Please note that only us in customer service can delete your first order, which is also described under our terms and conditions.
If you just want to see our dishes, this can easily be done without creating a subscription under the 'menu of the week' Here is a link to this: https://www.hellofresh.dk/menus
If you haven't done so yet, please contact our lovely customer service team on telephone +45 92 45 29 77 so they can help you.
Thank you for sharing your experience with us.
Best regards,
Ebru / Your HelloFresh Team
One of the best meal boxes
After trying both aarstiden and hellofresh, as well as using hellofresh weekly for a few months, I can only recommend Hellofresh. Sure there are things they need to improve as well which I will get to in a second.
First, the dish selection is great, all the dishes I have tried from here are restaurant quality. I love that you can make your own selection and choose your own box. The meat quality is one of the best. The vegetables and the rest are pretty decent. Quality is ok. Sometimes there are some minor missing ingredients or bad produce, but that does not happen often, and the great thing about it, is that I can report it on their website, and get compensation for it, hassle free. No arguing with any operator about it. Their delivery is always smooth with no problems.
I also like the recipe cards, they make cooking much more pleasant, since you can see how the dish is supposed to look and have all the steps, illustrated with pictures. My cooking skills have also improved considerably with Hellofresh.
So now the things they need to improve is the portion size. Most of the times, the meat size is ok, but sometimes not enough for a healthy average size adult to feel full. The vegetables, aside from the salads, I feel like they are a bit on the smaller size. They should be a bit more generous with that, considering the box price. And I have no information whether their products are oko or not, but since they dont say it, I assume it isnt. Oko products are not that more expensive especially locally ones, so I really do wish they would switch 100 % on the oko side. They would have a lot more customers with that. I dont mind paying a bit more on the box (reasonably of course) to have oko products.
Also ideally there should be no missing or bad ingredients so they should improve their quality control.
I also have some suggestions as well, which is that I wish they would expand to include breakfast or lunch dishes as well. Or a breakfast/lunch box. Then I would just do my food shopping with them exclusively. I also wish they would have dietetic dishes which are diet/fitness friendly. So thats all I can think of right now.
Overall I highly recommend them and will continue using Hellofresh as long as they hopefully improve or at least maintain the quality and reliability.
26 December 2022
Unprompted review
Reply from HelloFresh Danmark
Hej.
Vi er utrolig glade for at høre, at du er godt tilfreds med vores koncept, der byder på et godt udvalgt af retter, problemfri levering og mulighed for selv at kunne vælge retter til din måltidskasse. Vi er glade for, at du fortæller, at kvaliteten af vores kød har været noget af det bedste.
Vi er dog kede af at høre, at du har oplevet at mangle ingredienser. Vi lægger meget tid og kærlighed i vores måltidskasser, for at undgå fejl som disse, og vi undersøger gerne hvad der kan være sket. Det lyder skønt, at du har fået glæde af fleksibiliteten ved at kunne rapportere manglerne selv, hvormed du kompenseres for dem.
Vi er også kede af at læse, at du ikke har været tilfreds med vores portionsstørrelser. Vores måltider indeholder cirka 2000-3000kJ og beregnes ud fra en gennemsnitlig anbefalet mængde på 8700 kJ per dag over tre måltider. Mange af vores kunder føler at portionerne er for store, mens andre, som i dit tilfælde, føler at de ikke er store nok. Det er en vanskelig balance, som vi arbejder hårdt på at finde, da vi ikke ønsker at bidrage til øget madspild, men ønsker at vores kunder skal være fulde og tilfredse. Jeg går selvfølgelig videre med din feedback.
Vi forsøger at få vores grøntsager lokalt når de er i sæson, gerne økologisk, og altid Klasse I og fra GLOBAL G.A.P-certificerede landbrug. Der er mange aspekter der kommer i spil når vi vælger vores produkter, såsom holdbarhed, kvalitet og smag.
På nuværende tidspunkt tilbyder vi desværre ikke måltidskasser, der inkluderer diæt- eller fitnessvenlige måltidskasser - heller ikke morgenmad. Jeg melder mere end gerne dine idéer videre.
Vi glæder os til fortsat at levere hos dig.
Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚
Merve // HelloFresh
Reply from HelloFresh Danmark
Hej Lis.
Vi er glade for, at du fortæller, at vores mad har været god. Jeg er dog ked af at høre, at vores portioner har været små.
Vores måltider indeholder cirka 2000-3000kJ og beregnes ud fra en gennemsnitlig anbefalet mængde på 8700 kJ per dag over tre måltider. Mange af vores kunder føler at portionerne er for store, mens andre, som i dit tilfælde, føler at de ikke er store nok. Det er en vanskelig balance, som vi arbejder hårdt på at finde, da vi ikke ønsker at bidrage til øget madspild, men ønsker at vores kunder skal være fulde og tilfredse. Jeg går selvfølgelig videre med din feedback.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
Merve // HelloFresh
First of all I did not know that it is…
First of all I did not know that it is a subscription. They have really poor customer care service. I have tried multiple times and waiting long minutes without any answer. I just wanted to try once and they had me registered for every week without my consent. Be careful if you are subscribing to Hello Fresh. The ingredients they sent were fresh and nicely packed.
30 November 2022
Unprompted review
Reply from HelloFresh Danmark
Hej Malathi.
Vi er glade for, at du fortæller, at vores ingredienser har været friske og var pakket fint ind. Jeg er dog ked af at høre, at du ikke har vidst, at HelloFresh er et abonnementstjeneste, og at du ikke har været glad for vores kundeservice. Jeg beklager inderligt, hvis det har været uklart, at du har tilmeldt dig et abonnement.
Husk endelig, at HelloFresh er en ugentlig, fleksibel abonnementstjeneste. Du kan når som helt stoppe, eller ændre dine ordrer, så længe du gør det før vores deadline, som for leveringer lørdag-tirsdag er onsdag kl. 23.59, og for leveringer onsdag-fredag er søndag kl. 23.59.
Du må meget gerne kontakte os på social.hellofresh@hellofresh.dk, hvis du fortsat ønsker at komme i kontakt med os.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
Merve // HelloFresh
God mad dog fejl i kassen
22 November 2022
Reply from HelloFresh Danmark
Hej Michelsen
Tak fordi du tager dig tiden til at anmelde os. Hvor er vi glade for, at du kan lide vores gode retter, men er skuffet over, at du har oplevet fejl i din måltidskasse. Vi lægger meget tid og kærlighed i vores måltidskasser, for at undgå fejl som disse, og vi undersøger gerne hvad der kan være sket.
Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, så de kan hjælpe dig med at få det indberettet og selvfølgelig kompensere dig.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / Dit HelloFresh Team
Reply from HelloFresh Danmark
Hi Mirella
Thank you for the positive review.
I am so happy to hear that HelloFresh fits you so well :-) We would love to hear, what we can do better to reach 5 stars 🙌
Thank you so much for commenting and leaving feedback! Bon Appétit 💚
Kind regards,
Jasmina/ Your HelloFresh Team.
Not delivered
Very bad service. I have been waiting for my delivery, for hours, and it was not delivered. The answer from direct chat was "I just spoke with the delivery company about this and they told me that everything seems fine ..... I did not receive any specific answer about why you got such and info but they confirmed the box is on the way and you will soon receive an SMS with a new estimated time 🙂 " ".... I did not receive any further information about the delivery yet 🙁 The only thing they could tell me was that box seems to be canceled or somehow not delivered but that is not true and they will deliver this box to you asap. " I wonder - does HelloFresh consider it an acceptable service?
5 November 2022
Unprompted review
Reply from HelloFresh Danmark
Hej Leo.
Vi er kede af at høre, at du har haft problemer med leveringen af din måltidskasse. Det er bestemt ikke den kvalitet som vi stræber efter, og vi beklager mange gange. At måltidskassen ikke bliver leveret, er noget vi tager meget seriøst.
Du må meget gerne kontakte os på social.hellofresh@hellofresh.dk, så vi kan få undersøgt hvorfor din måltidskasse ikke kom frem denne uge og selvfølgelig kompensere dig for ulejligheden.
Tusind tak fordi du deler din oplevelse med os.
Merve // HelloFresh
So good and fast
I was so surprised I had great experience. The meal were tasteful, full of flavor, the onion, garlic, pepper, soy sauce. Plus so fast and easy. I don't read Danish however I was able to follow the recipe with only the pictures.
I will definitely try again.
26 October 2022
Reply from HelloFresh Danmark
Hi NJuste
Thank you for the positive review.
I am so happy to hear that HelloFresh fits you so well :-)We always strive to be better and new concepts and recipes are definitely on our radar. Thank you so much for commenting and we will bring forward your feedback about preparation time to the responsible department
Bon Appétit 💚
Kind regards,
Jasmina/ Your HelloFresh Team.
Stor inspiration uge for uge til…
Stor inspiration uge for uge til fantastisk og smagfuld mad.
31 October 2022
Reply from HelloFresh Danmark
Hej Finn
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores fantastiske og smagsfulde opskrifter som er til stor inspiration.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tusind tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / Dit HelloFresh Team
God mad 😁 og sikker levering
29 October 2022
Reply from HelloFresh Danmark
Hej Kent
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores lækre opskrifter og er tilfreds med vores levering.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tusind tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / Dit HelloFresh Team
Fin mad bare for dyrt og alt for meget…
Fin mad bare for dyrt og alt for meget indpakning
29 October 2022
Reply from HelloFresh Danmark
Hej Birgitte.
Det er skønt at høre, at vores mad har været fin. Jeg er dog ked af at høre, at det har været for dyrt, og at der har været alt for meget indpakning.
I øjeblikket har vi et tilbud. Du kan finde tilbuddet under ‘Inviter venner’ på din HelloFresh-konto. Du kan give 300 kr i rabat til en ven, og selv få 300 kr i kredit på din HelloFresh-konto, når din ven registrerer sig med din personlige HelloShare-kode. Hvis din ven allerede er kunde hos os, kan tilbuddet dog desværre ikke anvendes.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
Merve // HelloFresh
Reply from HelloFresh Danmark
Hej Emil
Jeg er super glad for at høre at du kan lide vores mad, dog er jeg ked af at høre at der er for lidt kød. Og vil selvfølgelig give din feedback videre. Mange af vores kunder føler at portionerne er for store, mens andre, som i dit tilfælde, føler at de ikke er store nok. Det er en vanskelig balance, som vi arbejder hårdt på at finde, da vi ikke ønsker at bidrage til øget madspild, men ønsker at vores kunder skal være fulde og tilfredse.
Hvis du ikke har gjort det allerede, må du gerne kontakte vores kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto, så at de kan få det rapporteret, og selvfølgelig kompensere dig.
Vi arbejder hele tiden på nye opskrifter, koncepter, og forsøger hele tiden at udvikle of forbedre os.
Tak fordi du deler din feedback med os.
Madglade hilsner
Jasmina/ HelloFresh
I really love your concept and recipes…
I really love your concept and recipes but this thing with missing ingredients is getting really annoying! I appreciate the human factor, I'm a human myself and I make mistakes. But then please develop a procedure of validating of the packages, QA or something like this.
20 October 2022
Unprompted review
Reply from HelloFresh Danmark
Hi Olga
Thank you for taking the time to review us. We are happy that you are satisfied with our concept and meal boxes, but I am sorry to hear that you missing ingredients in your meal boxes. We put a lot of time and love into our meal boxes to avoid mistakes like these, and we are happy to investigate what may have happened.
If you haven't done so yet, please contact our lovely customer service team on +45 92 45 29 77 so they can report it and of course compensate you.
We are always working to improve ourselves, and are happy to take your feedback on board. Thank you for sharing your experience with us.
Best reards,
Ebru / Your HelloFresh Team
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