Food quality is excellent. Step by step instructions easy for teenagers to follow. A huge amount of plastic and cardboard packaging. Recipe cards are brilliant.Reasonable value while I'm getting the d... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Recipes are great and the deliveries are always completed well. While I understand the reasoning for the change, I still prefer the old boxes it got delivered in, the carboard now is often squished an... See more
Company replied
Great communication from delivery team, large selection of meals which are fresh and well portioned, reasonably priced. Weekly 3 night menus leads to less waste which in turn saves money .
Company replied
We are loving our meals. We order 3 meals a week. This takes the thinking out of the equation on what to cook. Everything is at your fingertips with easy recipes to follow. The flavours are fantastic... See more
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Company details
Written by the company
Whether you're cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family-friendly recipes, then select how many meals you need and for how many people. With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Learn new skills as you take on cuisines from all over the world. Say goodbye to the stress of deciding what's for dinner and hello to healthy variety! Our flexible subscription plans mean you can pause or cancel deliveries before our order cut-off deadline each week. And our friendly customer care team are here to help with any questions or feedback you have. Thanks for choosing HelloFresh!
Contact info
5 Queen Street, 2008, Sydney, Australia
- (02) 8188 8722
- hello@hellofresh.com.au
- hellofresh.com.au
4.1
Great
19K reviews
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Easy, nutritious, delicious food
Great choice of food. Good portions. Quick and easy to prepare
3 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
The recipe is easy to follow and delicious
The recipe is easy to follow, your pack has everything you need for the meal
And you save money by not buying more than you need
17 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Brilliant!
Great recipes, variety, flavours, portions etc Fantastic having 4 meals where I don't have to work out what to do for dinner! It's been 10 weeks or so and haven't had a single problem. Love Hellofresh ❤️
4 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Exciting new recipes easy to execute.
17 February 2026
Reply from HelloFresh Australia
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better, and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Daren💚
HelloFresh not work well
This is my first time subscribing to HelloFresh. My first box had a shipping problem. Delivery was originally scheduled for Tuesday morning between 10:30 and 11:30. However, a message was sent at 09:00 on Tuesday morning stating that delivery could not be made today due to some unforeseen circumstances. At 3 PM, I received a message saying the delivery time would be changed to Wednesday, 10:30-11:30 AM. However, it was already 11:30 AM on Wednesday and I still hadn't received any message or my box. I logged into my account but it showed that the box had arrived at 10:30 AM on Tuesday. I tried using online chat, but the system kept redirecting me to the arrival page. In the end, I had to find customer service to figure out where my box was. The phone customer service said the box is still in transit and hasn't arrived yet. The system shows it will arrive at 6:00 PM today. I told them my account shows it arrived yesterday, so there's a problem with their system. The delivery time is different from what the system shows. How can I schedule my time? The first box is already having problems. I don't want to waste my time, so I'm canceling my subscription. Bye HelloFresh.
4 March 2026
Unprompted review
Reply from HelloFresh Australia
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Blanch
Customer Resolution Specialist
HelloFresh
Fantastic quality!
The quality of the food has been consistently fantastic. The meat isn't loaded with water unlike supermarkets. The recipes are easy to follow and the meals are delicious. The menu is huge and offers a great variety week to week. Delivery is always on time, packed well and nothing is ever missing. The price is also great!
6 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Very pleasantly surprised
Detailed description of each recipe, easy to order, quality ingredients and very clear and precise menu instructions. Ingredients are well packaged and servings are generous. Oh, did I mention the quality of the produce - exceptional.
20 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Wouldn't choose any other dinner…
Wouldn't choose any other dinner options.
Hello fresh is my go to.
Great range of meals and super easy to cook
28 January 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
The meals were good but there kept…
The meals were good but there kept being issues with the ingredients. Things were getting swapped out, or there were items missing or not good.
21 October 2025
Reply from HelloFresh Australia
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
Delivery is hit and miss!
Delivery is hit and miss!! Depends who delivers on the day. Was informed by agent that drivers by law do not have to turn handles on gates to leave box in secure place so can leave on road side. Food packs good. Quite expensive for what is often in the kit.
30 December 2025
Reply from HelloFresh Australia
Hi Tanya,
Thank you so much for providing your feedback!
I am really sorry to hear about your experience, this is definitely not the HelloFresh way. Your feedback is important to us, and we’ve reached out to help resolve your concerns.
I’ve sent an email with a resolution and am happy to discuss anything further to make things right. We want to ensure you have a positive experience with HelloFresh and we are here to help!
Elise
Customer Resolution Specialist
HelloFresh
Reply from HelloFresh Australia
Thank you so much for your five-star review! ⭐
It's great to hear that our easy recipes are making those 'what's for dinner?' decisions a breeze. 🙌
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
delivered fresh, delicious easy to cook recipes
Everything is delivered fresh, the recipes are easy to follow and delicious! No more trying to come up with new menu ideas - it’s easy to search and find menus to suit your diet and taste; and no more waste. Since using HelloFresh we have enjoyed a variety of healthy home cooked meals which are tastier than precooked meals.
27 January 2026
Reply from HelloFresh Australia
Thank you so much for your five-star review! ⭐
It's great to hear that our easy recipes are making those 'what's for dinner?' decisions a breeze. 🙌
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
I love how you do the recipe
I love how you do the recipe
Can see all ingredients needed
Shows how to cook it
I would like to know which one has short date products (like eat this one early)
Enjoy the different flavours very much
24 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
My husband & I love hello fresh
My husband & I love hello fresh, the variety & freshness are superb.
10 February 2026
Reply from HelloFresh Australia
Thank you so much for your five-star review! ⭐
It's great to hear that our easy recipes are making those 'what's for dinner?' decisions a breeze. 🙌
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Your packers have become sloppy
Your packers have become sloppy, paperwork is just thrown in and gets damaged. Delivery today was delivered right side up, but the bottom of the box was not taped up. Recipe with finger lime dressing came with vinaigrette instead.
15 November 2025
Reply from HelloFresh Australia
Hi Chris,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Reply from HelloFresh Australia
Thank you so much for your five-star review! ⭐
It's great to hear that our easy recipes are making those 'what's for dinner?' decisions a breeze. 🙌
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Reply from HelloFresh Australia
Hi Rick,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Elise
Customer Resolution Specialist
HelloFresh
Good quality food with excellent menus…
Good quality food with excellent menus that works out very economical
17 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
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