Second time trying hello fresh subscription. First order this time . Wrong recipes sent plus ingredients missing on all. Evri left it in safe place outside shed in the sunshine even though I was in al... See more
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Review summary
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The convenience of this service is great. However, the vegetables in the boxes are often old and there simply aren’t enough of them in some meals. Additionally the range of vegetables is poor with g... See more
Company replied
Signed up to Hello Fresh in anticipation of having a baby. At first it was convenient and the meals are tasty, but three months later the number of errors on the order just made it a nuisance. We canc... See more
Company replied
Menu is really good. Variety is good, however the end receipt has been a bit hit and miss recently with ingredients bags missed, duplicated or not what they say they should be. This has always been co... See more
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Company details
Written by the company
You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment
Written by the company
Contact info
The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, United Kingdom
- 020 7138 9055
- hellofresh.co.uk
3.2
Average
106K reviews
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Convenience that becomes super inconvenient
Decided to sign up to hello fresh due to just moving house. The ease of not having to fit a supermarket trip in around the move and still receiving tasty healthy meals straight to my door really appealed to me. Ordering was quick and easy and I was looking forward to my delivery next day.
The delivery day came and I received a tracking email to state that the parcel was now at the courier depot and I will be emailed again with a delivery time slot - great stuff! I waited all day and was still yet to receive a time slot so at around 1800 I rang the hello fresh team, they answered swiftly but were unable to give me anymore information regarding the tracking and I was told just to wait as it could come up until 2100. I went to the supermarket to get a quick tea for tonight hoping the box would still arrive for the remainder of the week. At 2000 I finally received tracking information to say it would be delivered within the next hour - hooray!…20 minutes later an email to say the courier was unable to deliver the parcel - there was a diversion in place near my house which the driver clearly decided not to follow nor was I contacted by the driver as I could’ve very easily been able to collect from the driver or direct them on foot to my property. Having been informed by evri that my parcel would now be returned to sender I contacted hello fresh again. The team were unable to help and said I would have to wait until tomorrow when the tracking on their side had been updated.
I was contacted the next day via email apologising that the box couldn’t be delivered so rang the helpline again. I was informed that I would be refunded and credited £10 by way of apology, I asked if the box could be dispatched asap (wasn’t fussed if the meals I’d chosen were unavailable but just wanted a box so I didn’t have to go to the supermarket) was told I would now have to wait 5 days until the next delivery - completely spoiling my whole experience as a new customer wanting to make the most of the easy process as advertised during my stressful house move.
I resorted to using a competitor company who offered next day delivery and delivered swiftly using a reputable courier service.
I will await my next box to use up my credits but so far my experience with hello fresh has left a lot to be desired.
6 May 2026
Reply from HelloFresh UK
Dear Ailsa,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Elizabeta
The HelloFresh team
Reply from HelloFresh UK
Dear Elliott,
Thank you so much for taking the time to share your feedback. We're really pleased to hear you're enjoying your experience with us and truly appreciate your support.
Elizabeta
The HelloFresh Team
Everything we need in one package
Everything we need in one package, meals are filling and nutritious
1 May 2026
Reply from HelloFresh UK
Dear Mr. Thirlwell,
Thank you so much for taking the time to share your feedback. We're really pleased to hear you're enjoying your experience with us and truly appreciate your support.
Elizabeta
The HelloFresh Team
Delivery was cancelled last minute
Delivery was cancelled on the day of the delivery with no other day offered for that week. Due to commitments that day, left me with no time to organise food for dinner that day. Very disappointing.
7 August 2025
Reply from HelloFresh UK
Dear Mrs. O,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
Missing ingredients and missing entire deliveries
First week, our delivery was missing the key ingredient of the dish, complained and got £5 credit! To buy the missing meat for a family of 4 cost more than this! Second week our box didn't turn up at all. Supposed to turn up Fri evening but didn't, then got a message Saturday saying it would be late, but still no delivery, and just got a message saying it's not getting delivered at all and we'll get a refund for it. This is not good enough! Very poor service. Really disappointed.
27 April 2026
Reply from HelloFresh UK
Dear Tash,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
Variety and choice.
There is always plenty to choose from, and auto selections help when I forget. Choices are easy to navigate through on the app. Recipes are easy to follow and I get paper versions so quick reference for family to choose from. No problems with delivery, box is well packaged and quality great.
The portion size of rice / grains is more than we would eat, so I’ve learnt only to cook half. Would prefer to get double veg instead - swap by choice would be good. Also the calorie smart could be even better if less than 5% fat mince was used.
25 January 2026
Reply from HelloFresh UK
Hello,
Thank you so much for taking the time to share your feedback. We're really pleased to hear you're enjoying your experience with us and truly appreciate your support.
Elizabeta
The HelloFresh Team
Easy-breezy
Super happy with the taste explosion of the meals, and super easy to follow recipe cards.
3 May 2026
Reply from HelloFresh UK
Dear Jules,
Thank you so much for taking the time to share your feedback. We're really pleased to hear you're enjoying your experience with us and truly appreciate your support.
Elizabeta
The HelloFresh Team
Veg & Fish not good quality
The convenience of this service is great. However, the vegetables in the boxes are often old and there simply aren’t enough of them in some meals. Additionally the range of vegetables is poor with green beans being in most meals. Additionally the fish portions are woeful. There is often only enough fish for 3or4 mouthfuls and that’s it.
10 April 2026
Reply from HelloFresh UK
Dear JC,
Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your box 😔
We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.
Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
Reply from HelloFresh UK
Dear CompleteSavings Member,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
Missing ingredients
Second time trying hello fresh subscription. First order this time . Wrong recipes sent plus ingredients missing on all. Evri left it in safe place outside shed in the sunshine even though I was in all day waiting. But Hello Fresh customer service has sorted the mix up with my order and compensated me. But this missing ingredients is why I cancelled my subscription last time .
2 May 2026
Reply from HelloFresh UK
Dear Customer,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Igor
The HelloFresh Team
Reply from HelloFresh UK
Dear Mr Harper,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Thank you for being our customer!
Igor
The HelloFresh Team
Different flavours and tastes with ease
Meals delivered well packaged and within stated timescales. Preparation is easy and introduces a whole different world of tastes and flavours without the hassle of shopping for all the different ingredients.
1 May 2026
Reply from HelloFresh UK
Dear Gail,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
Reply from HelloFresh UK
Dear Paula,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
I had to go away unexpectedly for a…
I had to go away unexpectedly for a family emergency. Requested a change of delivery day and was ignored. Then when the order came there were missing items. Very poor service hello fresh!
1 May 2026
Reply from HelloFresh UK
Dear Hannah,
Thank you for taking time to leave a review. It's disappointing to hear you were not happy with your box 😔
HelloFresh is an auto-renewing subscription service that you manage yourself. To ensure we can provide the freshest ingredients and reduce food waste, we order specific quantities from our suppliers only after our weekly deadline passes. If you don't manually choose your meals by the deadline, we'll automatically select meals for you based on your account preferences.
The deadline for any changes is always 11:59 PM, five days before your scheduled delivery date.
To allow us to make it right this time, please get in touch with our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.
Thank you for being our customer!
Igor
The HelloFresh Team
I enjoy all the different meals
I enjoy all the different meals.
It's expanded my palate.
It's quick and easy.
However, occasionally I have had ingredients missing or the recipe card hasn't been included.
I can go online for the recipe, but missing ingredients can be a problem.
19 January 2026
Reply from HelloFresh UK
Dear Maree,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Thank you for being our customer!
Igor
The HelloFresh Team
I find the meals great
I find the meals great. Occasionally their is an issue with used by dates. The delivery service that is used in our local area is poor. The customer service team are however excellent.
20 April 2026
Reply from HelloFresh UK
Dear Satisfied Customer,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Thank you for being our customer!
Igor
The HelloFresh Team
Out of my trial of 4 orders
Out of my trial of 4 orders, only 1 was put in my home, 2 were soiled and soggy and warm, one order I had not made, only one out of them all managed to remember to contain a pudding, one box forgot to contain the basa which was a main menu recipe. I did call twice and received £10 off next order when box was soiled and reimbursed when last box was not my order but overall I was not satisfied as every week something was wrong or missing. I have decided this is not for me at this time.
11 April 2026
Reply from HelloFresh UK
Dear Ella,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Igor
The HelloFresh Team
I found the meals easy to prepare and…
I found the meals easy to prepare and we really enjoyed all the variety of meals to choose from. The recipes which came with food was most helpful, too.
2 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Mary,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
Menu choices and portion sizes are…
Menu choices and portion sizes are really good. The only thing I don’t like is it selects your menu if you forget but doesn’t look at past choices. I had 4 noodle dishes in a week before
9 May 2026
Reply from HelloFresh UK
Dear Friend of Ted,
Thank you for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience, and we appreciate you highlighting this for us.
Thank you for being our customer!
Igor
The HelloFresh Team
It’s great that food appears to have a…
It’s great that food appears to have a greater shelf life than previously, I sometimes get a bit bored with some of the meals as the quick meals tend to be the same.
17 April 2026
Reply from HelloFresh UK
Dear Nina,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Thank you for being our customer!
Igor
The HelloFresh Team
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