Second time trying hello fresh subscription. First order this time . Wrong recipes sent plus ingredients missing on all. Evri left it in safe place outside shed in the sunshine even though I was in al... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The convenience of this service is great. However, the vegetables in the boxes are often old and there simply aren’t enough of them in some meals. Additionally the range of vegetables is poor with g... See more
Company replied
Signed up to Hello Fresh in anticipation of having a baby. At first it was convenient and the meals are tasty, but three months later the number of errors on the order just made it a nuisance. We canc... See more
Company replied
Menu is really good. Variety is good, however the end receipt has been a bit hit and miss recently with ingredients bags missed, duplicated or not what they say they should be. This has always been co... See more
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Company details
Written by the company
You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment
Written by the company
Contact info
The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, United Kingdom
- 020 7138 9055
- hellofresh.co.uk
3.2
Average
106K reviews
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Recipe as described on website and…
Recipe as described on website and arrived exactly when promised
11 May 2026
Reply from HelloFresh UK
Dear Judith,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
Lovely meals
Lovely meals, tried many differant types of meals, but have had recipe card missing, and replica meals, when chosen differant, but value for money,
I seem to have 2 accounts, can you please cancel one for me?
2 May 2026
Reply from HelloFresh UK
Hi Rosemary,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Our team will be reaching out directly to follow up and see how we can better assist you.
Best,
Natasa
I did not receive baguettes with my sea…
I did not receive baguettes with my sea bream meal. only had one week so far but has gone well. quality freshness all good. very tasty & not too fiddly.
11 May 2026
Reply from HelloFresh UK
Hi Dianne,
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
Best,
Natasa
Food left at another house
7 January 2026
Reply from HelloFresh UK
Dear Mark,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Mirjana
Half of MAIN ingredients missing so…
Half of MAIN ingredients missing so couldn't make meal then fruit was old in fruit bag.
15 June 2025
Reply from HelloFresh UK
Dear Kay,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Mirjana
Boxes go missing and don’t arrive
Boxes go missing and don’t arrive, quality is hit and miss with ingredients, customer service can’t speak english. At least they take accountability and refund the items. But then again, i have no food so i have to spend twice as much at the shops to live on for the week.
28 August 2025
Reply from HelloFresh UK
Dear David,
Thank you so much for bringing this to our attention! 💚
We are sorry to hear about the issues you've encountered, and if anything was missed you when you tried to contact us. We would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Hello Not So Fresh
The standard of the food has gone downhill since we last had this a few years ago. None of the veg seems fresh and arrives on it's last legs and some of the meat only has a couple of days use by, which is no good for a week plan.
Customer service is non existent and so unhelpful once they have you signed up.
11 May 2026
Unprompted review
Reply from HelloFresh UK
Dear GM,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Mirjana
Absolutely awful customer service
Absolutely awful experience with HelloFresh. I had been a loyal customer for over 6 years and had recommended them to multiple family members, all of whom have now cancelled after seeing how this was handled.
There had already been issues recently with missing ingredients, poor delivery service, and problems with the app, but last week was the final straw.
I updated my order days before delivery, changed all of my meals, and reduced my box from 5 meals to 4. Despite this, HelloFresh delivered 5 completely different pre-selected meals that I never chose.
When I contacted customer service, one advisor claimed they could see timestamps proving I selected the meals but refused to provide any evidence before abruptly ending the chat. Another advisor then completely contradicted this and claimed I had not logged into my account for two weeks, despite me offering to prove otherwise.
Instead of properly investigating what was clearly either a system issue or ordering error, they simply blamed the customer and shut down the complaint. They even advised that they had received feedback from customers the app had not been working correctly.
Customer service was dismissive, unhelpful, and more interested in ending chats than resolving the issue. Very disappointing experience and I’ve now completely lost trust in the company. I’d strongly recommend taking screenshots of every order change you make because if something goes wrong, they will not admit fault.
3 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Lauren,
Thank you so much for bringing this to our attention! 💚
We are sorry we couldn't help you when you tried to contact us, but would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
We have also sent you a 'Find reviewer request'. If you provide us with your full name, address and email, one of our Customer Care members will reach out to you.
Thank you for being our customer!
Nika
Shocking company
Shocking company. No warning money is about to be taken from your account, way too much packaging, delivery is terrible- sometimes do not ring the bell and leave boxes on the step to be stolen- literally no follow up when you complain about broken items and stolen boxes: I have lost 4 boxes and had 3 severely damaged.
Would never recommend. Much better alternative companies out there.
11 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Jj,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
Food is excellent never eaten so well
11 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Laura,
Thank you for taking the time to leave such a great review. 💚 We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.
Thank you for being our customer!
Mirjana
Bad customer service, Not worth the hasstle
Cancelled my HelloFresh account and switched to Gusto, then randomly started receiving boxes again weeks later. No money was ever taken from my account for these deliveries, which makes it even clearer they weren’t properly authorised orders. I called and asked for deliveries to stop, yet another box still arrived anyway. Now I’ve received a £60 debt collector letter from them for food I never ordered. Spoke to customer service again today and they said there’s nothing they can do. Absolutely unacceptable customer service and billing practices.
11 March 2026
Unprompted review
Reply from HelloFresh UK
Dear customer,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Mirjana
Missing items
Missing items. Beans from one meal, peas from another in the same order. It's meant to make cooking more convenient not less.
Edit: Thanks for the reply, but to be honest I don't want a voucher or whatever. I work long hours, I'm a carer for my mother, I wanted reliable complete ingredients so I could make meals quickly without having to go to the shops to buy missing items. My experience was that quite often ingredients are missing. The last straw was having missing ingredients in BOTH meals, so I couldn't even make one.
15 April 2026
Reply from HelloFresh UK
Dear Matt,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Mirjana
Be very careful you don’t re-activate a dormant account by entering a discount code.
I previously held a Hello Fresh subscription and thought they were an organisation with integrity, seems I was mistaken or they never were.
I hadn’t ordered for a very long time, but a discount code was posted to me, so I thought I’ve nothing to lose by seeing what’s available. Unfortunately, that is no longer true.
I found out by pure chance, as I checked my bank account last night. I have a delivery arriving tomorrow, of meals I didn’t choose, because I entered the discount code. Just entering that code actually, triggered a subscription to be activated.
HELLO FRESH, is sending me random meals tomorrow, ones I would never have chosen and charged my bank account for the privilege. No email information, I had triggered a re-activation of a dormant account.
Please be very aware and wary of this organisation. I’ve managed to speak to someone and ended my subscription and cancel all future orders and communication, but it seems it’s my fault, it’s just the way their system works.
I’m so disappointed, and certainly would never recommend.
11 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Pauline,
Thank you for taking time to leave a review. It's disappointing to hear you were not happy with our service 😔
HelloFresh is an auto-renewing subscription service that you manage yourself. To ensure we can provide the freshest ingredients and reduce food waste, we order specific quantities from our suppliers only after our weekly deadline passes. If you don't manually choose your meals by the deadline, we'll automatically select meals for you based on your account preferences.
The deadline for any changes is always 11:59 PM, five days before your scheduled delivery date.
To allow us to make it right this time, please get in touch with our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
Not impressed will be cancelling my subscription
Item missed which credit was applied to my account but since realised another item was missing when I started to cook one of the meals. By day 3 my veggies were looking like the poor forgotten shriveled up left overs you get in the back of the fridge and my aubergine was thick with a white mould. Didn't enjoy 2 of the meals. I will be cancelling the subscription amd trying elsewhere. The only positive I would give is the portion sizes are really good.
6 May 2026
Reply from HelloFresh UK
Dear Kelly,
Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your box 😔
We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.
Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
After mutliple times of requesting the…
After mutliple times of requesting the place I want my box delivered I have given up
10 December 2025
Reply from HelloFresh UK
Dear Helen,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
Reply from HelloFresh UK
Dear Helen,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Elizabeta
The HelloFresh team
Fantastic recipes and great quality…
Fantastic recipes and great quality ingredients. Really inspired me to get more active in the kitchen as well. Tasty and very satisfying meals. We have been doing this for 4 or 5 weeks and we are absolutely loving it.
I should also compliment the delivery drivers who are always so polite and friendly - which isn't always the case these days.
Great quality food, great quality service!
17 April 2026
Reply from HelloFresh UK
Dear Steve,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
clear prompt via e mail
clear prompt via e mail
quality product
arrives on time
well packed
plenty of menu choice
1 May 2026
Reply from HelloFresh UK
Dear Paul,
Thank you for taking the time to share your feedback. We're really pleased to hear you're enjoying your experience, and we appreciate you highlighting this for us.
Elizabeta
The HelloFresh Team
Safeplace instructions were ignored
Safeplace instructions were ignored - and I'm told delivery was done by their own (new) delivery group. These instructions are provided so that my box is still waiting for me when I get home. Refunded quickly, but hadn't planned to go back out to do a food shop after getting home from work.
9 May 2026
Reply from HelloFresh UK
Dear Cheryl,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
First time users
Delivery on time
Food very tasty
Instructions easy to follow
Pantry ingredients have tripped us up once or twice
Ingredients are always fresh apart from
one carrot which started rotting after 4 days
25 April 2026
Reply from HelloFresh UK
Dear David,
Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your box 😔
We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.
Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
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