I bought a pony hair leather jacket. The quality is perfect, the packaging could be done better but im really satisfied with the product. I will keep doing business with this store
Company replied
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See what reviewers are saying
I'm very happy I discovered this designer - it's type of style I really love! Quality shines through, sizing is perfect. They shipped my order same day, so next day I could wear it already. Thank y... See more
Company replied
Materials and designs are good overall. But something needs to be done about sizes. They are not precise at all. I have bought a lot of Heliot Emil clothes and I always end up mending and adjusting th... See more
Company replied
During sale incorrect price was provided on their website. I paid the order but it has been canceled unilaterally without any notice Support is very responsive but didn`t offer any solution except 10... See more
Company details
Written by the company
A Ready-To-Wear collection presented by brothers Julius Juul and Victor Juul from Copenhagen, Denmark. Exploring the lines between form and function driven by experimental approaches, HELIOT EMIL™ pushes the semantic dialogue within the creative industry. A subversive scandinavian and monochromatic aesthetic, combined with custom developed materials, fabrics and trimmings, HELIOT EMIL™ entices a high attention to detail throughout every branch. Designer Julius Juul draws on thought provoking themes and a curiosity about creative expression reflected in every collection by HELIOT EMIL™.
Contact info
Bispevej 29, 2400, Københan NV, Denmark
- customerservice@heliotemil.com
- heliotemil.com
3.8
Great
122 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cutting edge design in men's footwear
The Helio emil black boots are a totally unique design for men's footwear and incorporate stainless steel for parts of the soles and heels. The boots arrived very well packaged and I was thrilled to open and wear them. Great quality.
14 July 2025
The customer service used their brains…
The customer service used their brains after we had some trouble with wrong trouser sizes. That was solved in a positive professional way.
27 May 2025
Reply from Heliotemil
Thank you for the kind words! We’re glad we could sort things out smoothly. We're always here if you need anything else.
poor quality
poor quality, pants broken after one wear.
I sent them back, and I paid the shipping costs.
Bad customer service. Overrated Brand!
27 May 2025
Reply from Heliotemil
Hi Kristian
Thanks for reaching out and sorry to hear about the trouble! It looks like our team sent you a free, prepaid return label for this item. Did you have trouble with this label?
Please let us know so we can look into this further for you if needed!
Best,
McKenzie
Heliot Emil Customer Service
Great experience!
28 May 2025
Reply from Heliotemil
Happy to help! If you ever have any questions about this or a future order, please do not hesitate to contact us as we are always more than happy to assist you.
We appreciate your business and support!
Reply from Heliotemil
Hi Angelo, Thank you so much for your kind words! We're thrilled to hear that everything went smoothly and quickly. We appreciate your support
Reply from Heliotemil
Thank you so much for your kind words! We're thrilled to hear that you love our brand and products. Your support means the world to us!
Delivered but never received
Hello,
I’ve checked with my household and neighbors, and the package is nowhere to be found. Given the urgency of this purchase, I need this resolved immediately. Please let me know the next steps—whether that means a replacement or a refund.
I expect a prompt response.
3 March 2025
Reply from Heliotemil
Hi there! We're so sorry to hear about the trouble with your order. Please contact us at customerservice@heliotemil.com so we can assist you with the issue ASAP.
Boots ripped inside after trying on…
Boots ripped inside after trying on only 2 times and they didn’t even apologize or do anything to make it up to me. Probably won’t be ordering from them again.
4 February 2025
Reply from Heliotemil
Hi Elijah,
We are so sorry for the trouble and the inconvenience. We will proceed with the next steps as soon as we receive the returned item.
Helios Emil windbraker
I’m happy with the product and have a good feeling, knowing that it is made out of upcycled fisher nets. Functionality and quality are on point. My highlights are the zippers and drawstrings. Fit is perfect as expected. Can’t wait to use it in summer.
30 January 2025
Reply from Heliotemil
Thanks for your feedback! We're happy that you're satisfied with your purchase and the material.
Perfect!!!
7 January 2025
Wrong size and I dont like the material…
Wrong size and I dont like the material in person
27 December 2024
Reply from Heliotemil
We’re sorry to hear about your experience with the size and material of your item. Please reach out to our customer service team and we will do our best to assist you.
Best design and great team 100% trust…
Best design and great team 100% trust this brand.
27 December 2024
Reply from Heliotemil
We sincerely appreciate your thoughtful words. Earning your trust in our design and team is an honor. Thank you for your support!
Decreased price within the same sale…
Decreased price within the same sale and was not willing to price match.
28 November 2024
Incorrect price
During sale incorrect price was provided on their website. I paid the order but it has been canceled unilaterally without any notice
Support is very responsive but didn`t offer any solution except 10% promo code
28 November 2024
Reply from Heliotemil
Thank you so much! We're thrilled to hear that you're loving the product. Your support means a lot to us, and we look forward to serving you again soon. Stay inspired!
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