The negative reviewers mostly are complaining about the initial "know your customer" setup delay. I too found this a surprise, but a pleasant one. I am happy to work with a processing compan... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent Experience with Helcim – Especially Thanks to Ana G.! We recently signed up with Helcim and couldn’t be happier with the experience so far. Our account representative, Ana G., was incredibl... See more
Company replied
We are West Vancouver based accounting firm. Helcim is fast and reliable. Their system is modern and easy to use. Our on boarding agent Ana was really helpful and informative as well. Whole transition... See more
Company replied
Jocelyn Yet was incredible to work with. She made our Helcim onboarding simple, efficient, and stress-free. She was responsive, knowledgeable, and took the time to make sure everything was set up prop... See more
Company replied
Company details
About Helcim
Written by the company
Helcim is a payments company that lets businesses accept credit cards with ease. Helcim focuses on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.
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Contact info
Suite 400, 440 2 Ave SW, T2P 5E9, Calgary, Canada
- 1-877-643-5246
- help@helcim.com
- helcim.com
4.1
Great
938 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Call with Jerommy
I requested a callback (instead of waiting on hold) and Jerommy called me back quickly, which was great.
My question was regarding customers receiving receipts for payments - we did not have the 'send receipt' option turned on.
He understood what I was asking for and quickly helped me get it sorted out. Great service!
4 June 2025
Unprompted review
Reply from Helcim
Hi Sheri,
Thank you so much for this review and for the great feedback, we really appreciate it!
Thanks for partnering with us, we're happy to be servicing your business!
Best,
- The Helcim Team.
Becoming a New Merchant was a Breeze!
Dealing with the Sales Support Team was easy. They provided all information and answered questions with no ambiguity. New account was set up very quickly.
22 May 2025
Unprompted review
Reply from Helcim
Hi Joanne,
Thank you for the review, we're super happy to have you onboard and love that you've found the process so simple!
We look forward to working with your business!
Best,
- The Helcim Team.
AJ is awesome
AJ is awesome! He instantly identified what our problem and help us to fix the issue. All question answered clearly. Thanks AJ!
3 June 2025
Unprompted review
Reply from Helcim
Hi Kay,
Thanks for the review and for the feedback for AJ, we'll be sure to pass this on!
Thank you for choosing Helcim!
Best
- The Helcim Team.
A.J. Robles
A.J. was very knowledgeable and helped me set up my account and answered all the questions I had!
2 June 2025
Unprompted review
Reply from Helcim
Hi Julie,
Thanks for the review and the feedback for AJ!
We're thrilled to have you onboard and look forward to working with your business.
Best,
- The Helcim Team.
Beware of this company!!!
Got set up in matter of minutes. Charged a card for 10,833.42 said it was paid successfully. Next day got logged out said I wasn’t fit for their company and would refund all payments to customer. Customer never got the money and I never got it either. Worse company I’ve ever used. Don’t trust them at all!!
20 May 2025
Unprompted review
Reply from Helcim
Hi David,
We apologize for your experience here, whilst we would love to onboard every merchant to our platform, we can't always clear the requisite regulatory hurdles.
We do conduct reviews on accounts a multiple points. As a financial services provider we have to ensure we are adhering to KYB, KYC and risk policies. The outcomes of these reviews will determine our ability to continue the business relationship.
Any funds processed prior to the closure of your account will be returned to your customer.
Best,
- The Helcim Team
AJ, Monish and the Entire Team at Helcim
AJ, Monish and the entire team at Helcim have been absolutely awesome! We have now fully transitioned our business to Helcim and could not be happier. Love the ease with which I can customize my Helcim experience on the portal to suit our business' needs and how easy it is to get support from these guys when we need it. Helcim has been absolutely awesome and we are very proud to partner with a Canadian company. You guys rock and we look forward to many years together! :)
29 May 2025
Unprompted review
Reply from Helcim
Hi There,
Thank you so much for this great review and feedback! We really appreciate it!
Amazing to hear about your experience so far and how easy you've found our platform. We're grateful you chose to partner with us! We're excited about the partnership!!
Best,
- The Helcim Team
Do not get SIM card for WIFI & BAD costumer service
Today I talked to Gabriela from Helcim. I got an issue with recurring lack of network connection. She was absolutely of no service to me (DC Petropolis) nor to the company she's working for. She was completely ok with canceling my service and offer no help at all. Do not get Helcim SIM card with WiFi since network would fail and you won't be able to process transactions unless u can connect to other WiFi (which basically defeats the purpose)
30 May 2025
Unprompted review
Reply from Helcim
Hi There,
Thank you for taking the time to leave this review and for the feedback.
Our Mobile Data Plan for Smart Terminals is designed to offset WiFi usage or when taking the terminal mobile. For optimal performance if the Smart Terminal on Data, we recommend using this to process transactions rather than make edits and adjustments to other areas of your account.
We apologize for your experience with Helcim, we aim to ensure every merchant receives a high quality level of service. We're sorry we didn't meet these expectations for you.
If you do require further assistance with your account, please reach out to our team on +1-877-643-5246,
Best,
The Helcim Team.
Easy set up and responsive customer…
Easy set up and responsive customer service
29 May 2025
Unprompted review
Reply from Helcim
Hi Andy,
Thank you so much for this review, we really appreciate it!
Best,
- The Helcim Team
Great customer service and went above…
Great customer service and went above and beyond to help with my issue.
28 May 2025
Unprompted review
Reply from Helcim
Hi There,
Thank you so much for your review and the feedback, we really appreciate it!
Best,
- The Helcim Team.
Quick response!
Quick response, she was knowledgeable and extremely helpful!
27 May 2025
Unprompted review
Reply from Helcim
Hi Radha,
Thank you for the review and the feedback, we really appreciate it!
Best,
- The Helcim Team.
Very kind and friendly
Very kind and friendly. Very direct and made experience simple to understnand. Choice was clear.
28 May 2025
Unprompted review
Reply from Helcim
Hi David,
Thank you for your review, we really appreciate it!
Thanks for choosing Helcim!
Best,
- The Helcim Team.
A real person helps you!
A real person answered my call within a few moments, she was able to resolve my issue quickly! Great customer service 👍
27 May 2025
Unprompted review
Reply from Helcim
Hi There,
Thank you so much for your review, we really appreciate it! We love to hear this feedback!
Best,
- The Helcim Team.
Ana was super friendly and…
Ana was super friendly and knowledgeable about using the platform. She walked me through real life examples on invoicing and collecting deposits. She answered all my questions.
23 May 2025
Unprompted review
Reply from Helcim
Hi Melissa,
Thank for you your review and the feedback, we really appreciate it!
Thanks for choosing Helcim, we're thrilled to be partnered with your business!
Best,
- The Helcim Team.
Avoid Helcim at all costs!
These high ratings are just a joke to me!
My account wasn't approved, and no explanation was provided!
Really dossaponted.
Edit:Generic useless response from a robot!
No thanks.
24 May 2025
Unprompted review
Reply from Helcim
Hi Sami,
As a financial service provider we have strict obligations to adhere to KYC, KYB, Risk and Anti-Money Laundering policies.
In order to ensure our compliance we conduct reviews on all accounts that sign up with Helcim. The outcome of these reviews will determine our ability to continue the relationship. While we would love to onboard all merchants to our platform, unfortunately, we are not always able to clear the requisite regulatory hurdles.
If you have further questions about your application, please email trustandsafety@helcim.com.
Best,
- The Helcim Team.
Gabriela was very helpful to work with
Gabriela was very helpful to work with. Thank you. She definitely deserves 5* and 3 “P”’s - professional, patient and pleasant
24 May 2025
Unprompted review
Reply from Helcim
Hi Anita,
Thank you for your review and for this amazing feedback, we really appreciate it!
Best,
- The Helcim Team.
Just so professional!
Just so professional, fast, ridiculously understanding to small businesses and our learning curve. Just the best! And so thorough. I have an entirely new appreciation for companies doing something different and for a great reason.
22 May 2025
Unprompted review
Reply from Helcim
Hi There,
Thank you so much for this review and the feedback, we really appreciate it!
We love helping small businesses out here at Helcim and we're grateful you chose to partner with us!
Best,
- The Helcim Team.
Awesome
Ana made me feel comfortable right away. She was easy to talk to and answered all my questions!
22 May 2025
Unprompted review
Reply from Helcim
Hi There,
Thank you for your review, we really appreciate it!
Thanks for choosing Helcim!
Best,
- The Helcim Team.
Long time waiting but great service!!
Long time waiting but great service!!
Everybody is always very professional, nice, courteous and they always sort out anything that I need.
THANK you for the great support!!
22 May 2025
Unprompted review
Reply from Helcim
Hi Isabella,
Thank you for your review! We really appreciate the feedback and we love that you had a great experience with our Support team!
Best,
- The Helcim Team.
The customer service has been…
The customer service has been outstanding! The responses have been quick and timely. All of my questions were answered by the knowledgeable staff.
The transition to Helcim was seemless and stress free!
22 May 2025
Unprompted review
Reply from Helcim
Hi Jeremy,
Thank you for your review, we really appreciate it!
We're thrilled you decided to make the switch to Helcim, we can't wait to work with your business!
Best,
- The Helcim Team.
Fast & Responsive!
Very fast and responsive!
Any time we have any questions they are on top of it! Pretty easy maneuvering the website, and there are videos to help guide you for an easy set up. When paying with credit card, it tells the customer before they pay what the fee will be, so they can choose to use ACH if they don't want to pay the fee. It's so nice that they can just pay from home! Customer love convenience!
Cascade Flooring America
Vancouver, WA
21 May 2025
Unprompted review
Reply from Helcim
Hi There,
Thank you so much for your review, we really appreciate it!
We love getting feedback about our platform! Thanks for choosing Helcim, we're grateful to be working with your business.
Best,
- The Helcim Team.
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