Hek Jones Solicitors Reviews 

560
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, making the process smoother and less stressful. Many highlight the excellent communication, with staff being responsive, providing clear advice, and keeping clients well-informed at every stage. Reviewers frequently express their satisfaction with the service, noting its efficiency and the personalized attention received, often leading to successful and timely outcomes. However, some customers also noted issues with the service and response times, particularly when initial conveyancers were not proactive or when staff were away without backup. A few other people also felt that communication was poor, with slow responses to emails and queries, and a perceived lack of urgency or accountability, especially with trainee staff. Some reviewers mentioned experiencing delays and having to chase for updates, which caused frustration and prolonged the process, with one instance of a Land Registry registration remaining outstanding for an extended period.

What people talk about most

Service

Consumers find service to be ambiguous, with many reviewers reporting excellent, prompt, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, with many praising individuals for their professionalism,... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising agents for being responsive,... See more

Response time

People report ambiguous experiences with response times, with some customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The conveyancer initially assigned to our case led us to question our decision to choose Hek Jones to handle our property sale. Thankfully, once Natalie Flint took over, the process became significant... See more

Company replied

Rated 5 out of 5 stars

It was my first time selling a property ( leasehold) and I am so glad I used Hek Jones through the estate agent Yopa. The paperwork and questions were endless from my buyer but Jason Strange was e... See more

Company replied

Rated 5 out of 5 stars

Once we were assigned Natalie Flint we were more than happy with our experience. Natalie kept us updated along the way and replied to my emails immediately. She was happy to speak with us on the telep... See more

Company replied

Rated 5 out of 5 stars

We had a difficult move with the chain falling apart on day of completion. Everyone held their nerve and all got rebuilt and exchanged. Natalie has been amazing throughout. Always kept us inform... See more

Company replied


Company details

  1. Lawyer
  2. General Practice Attorney

Information provided by various external sources

Specialist Property, Commercial and Business Lawyers in Cardiff


Contact info

4.1

Great

TrustScore 4 out of 5

560 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(560)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and friendly

So pleased that Jade from Hek Jones was my solicitor. Not only was she efficient and helpful, she was friendly and approachable too. Took away a lot of the house moving stress and really cared about helping achieve my sale and purchase. Thank you Jade. Highly recommend.

16 June 2025
Unprompted review
Rated 1 out of 5 stars

A very poor experience

A very poor experience – we had to constantly chase their solicitors for any response. Replies were either extremely slow or non-existent, which is far from ideal when you're trying to run a business.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

The company was amazing

The company was amazing. Natalie Flint is the best solicitor I have ever dealt with. On the ball, no question left unanswered and always available. I have recommended Hek Jones to friends, family and colleagues for when the look for conveyancing work.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We recently used Hek Jones to purchase our house as first time buyers. Leon was a great help and made the process stress free, great communication and very friendly. We appreciate all the help from him as he went above and beyond to complete our mortgage. Highly recommend!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

First Time Purchase

The solicitors were very thorough and provided me with all the information along the way and were easily contactable and replied to emails quickly. I would recommend Natalie Flint.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Hek Jones helped to take the stress out of selling our home.

We have just completed the sale of our property. Our choosing of Hek Jones Solicitors was purely by chance but I have to say that we were not disappointed at all. We were appointed Jason as our Conveyancer, he was excellent from the very beginning and always so calm. He took us through what was a very stressful process and kept us updated at each stage. I was so excited when we got the first call from Jason that contracts had exchanged and ultimately when we completed at end of March. I would highly recommend Hek Jones.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

House conveyance

Laura Flook at Hek Jones helped us through a fairly drawn out house sale of my parents house (delay due to others) for which I am grateful - would certainly recommend.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

An absolutely fantastic experience with Hek Jones

An absolutely fantastic experience with Hek Jones Solicitors, and especially Lizzie Dobson. She was incredibly professional, efficient, and always available to answer any questions we had. The whole mortgage process was handled smoothly, with clear communication every step of the way. Lizzie’s expertise and attention to detail gave us complete confidence, and her friendly approach made everything so much easier. We would highly recommend Lizzie and the team at Hek Jones to anyone looking for a first-class solicitor. Thank you for your outstanding service!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I used Hek Jones for my recent property purchase (Leasehold), with Natalie Flint acting as my conveyancing solicitor. At the outset I asked if they would be able to complete the conveyancing within 7 weeks before the 1st April stamp duty increase deadline, and so avoid having to pay the higher stamp duty rate. Understandably they could not guarantee to achieve the deadline as there are many aspects outside their control (e.g. reliance on third-party information and responses) but they undertook to do their best. As it turned out, the sale completed in just over 6 weeks. Natalie Flint was diligent, responsive and provided clear explanations and advice on all related matters, and made every effort to expedite the process. I can highly recommend her and Hek Jones for conveyancing work.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Not even the director and the person you go to when you have a complaint knows what they are doing. Completely incompetent and will do anything in their power to prolong the journey and make your life a living hell!!! 9 months in and still no end in sight because not even the director can deal with matters effectively. Strongly recommend that you stay away from these solicitors whether that be using them directly or third party. Never experienced anything like it.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I used Hek Jones for the purchase of my first property, and the experience was seamless and stress free. Natalie was incredibly helpful, always responding promptly and willingly answering any questions I had.

I highly recommend Hek Jones and Natalie for their outstanding service.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We've used Hek Jones twice in the last few years: for our purchase and subsequent sale. They were great to deal with, very responsive and helpful. When there was a delay on the buyer's side our solicitor was great at staying in contact and helping us move things along.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service. Leon was excellent, friendly and professional and guided us through the process whilst keeping in touch regularly. The transaction competed with no complications.
Would not hesitate to recommend Leon and his services.
Steve & Sarah

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I recently used Hek Jones Solicitors as a first time buyer. Laura Flook who was my solicitor was absolutely great throughout the process, she kept in contact with me every step of the way and answered every question that I had asked. Laura always kept in contact with the other solicitors for updates and ensured that we had a completion date within our time frame. I would highly recommend and happily use Hek Jones and Laura again.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

I recently used Hek Jones Solicitors in…

I recently used Hek Jones Solicitors in Cardiff for the sale of my house. It was not an easy transaction as the chain kept collapsing. Jade my Solicitor kept in contact every step of the way and always chased the other side for updates etc. I was happy with the price and everyone there was lovely. Would highly recommend.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful service

Friendly and helpful service from Abigail, who was very patient with all my questions and helped ensure we finalised the sale within the time frame I wanted. Would happily use Hek Jones again.

4 December 2024
Unprompted review

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