You reply slowly. You close cases before they are solved. You left me without any heating or warm water for almost 10 says, including the holidays. All this was highly disrespectful. It started in Feb... See more
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See what reviewers are saying
They are horrible at responding, we’ve had an open case for over several months and they’ve just stoped replying
Our moving out inspector was Kim. He walked us very clearly through all moving out details, explained everything in English (as the materials are in Danish) and was overall very nice and fair. We coul... See more
Company replied
We had a very smooth and professional move-in inspection today with Kim Dullum from Heimstaden. He was friendly, clear in his explanations, and took the time to walk us through everything in the apa... See more
Company details
- Grounds Maintenance Service
- also in
- Property Investment
- Property Management Company
- Real Estate Rental Agency
Written by the company
Heimstaden er et af Europas ledende boligejendomsselskaber og -investor med cirka 159.000 lejeboliger i ni lande. Gennem omtanke, nytænkning og autenticitet, skaber vi værdi for vores ejere og lejer og udlever vi vores mission om at skabe boliger med omtanke – for en enklere og bedre hverdag. Heimstaden Danmarks portefølje består både af nyopførte og etablerede ejendomme i hele landet med lejemål til både bolig og erhverv. Heimstaden blev grundlagt i Sverige i 1998 og har været etableret på det danske marked siden 2014 (under Fredensborg AS frem til 2015). Heimstaden Danmark tæller cirka 250 medarbejdere, der arbejder ud af vores tre kontorer i København, Odense og Aarhus. Hele koncernen tæller godt 1.900 ansatte i ni lande. Heimstaden har norske Fredensborg AS, samt de svenske pensionsselskaber Alecta, Folksam og KPA Pension som de største ejere.
Contact info
Sankt Petri Passage 5, 3.th., 1165, København K, Denmark
- +4533751010
- adm@heimstaden.dk
- heimstaden.dk
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Repair of my washer took a month
Repair of my washer took a month.
2 visits without solution. They didn’t order the correct Spair part….
20 September 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Leticia
We are, of course, disappointed to receive your review and particularly regret that it relates to our external service partner.
After reviewing the matter with our operations team, I can confirm that the external supplier was assigned to your case the day after we received your request.
We sincerely apologize for any inconvenience caused and appreciate your understanding.
Wishing you a great day
Best regards,
Andrea, Heimstaden
Kim was great!
I had Kim as my inspector and he did an excellent job explaining all the utilities and documentation for the apartment.
15 October 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Sean
Thank you very much for your kind feedback, which we will pass on to our colleague Kim.
We really appreciate it when our residents take the time to give feedback.
Have a nice day 😊
Kind regards,
Andrea, Heimstaden
Good, fast and clear inspection
Kim prepared the inspection beforehand and explained clearly and promptly. It saved me time and got all the needed info.
1 October 2024
Unprompted review
Reply from Heimstaden Danmark
Hi L Dns
Thank you very much for your kind feedback.
We really appreciate it when our residents take the time to give feedback.
Have a nice day 😊
Kind regards,
Andrea, Heimstaden
Positive surprise with the apartment inspection
Our apartment inspection was professional and efficient, and the staff member (Kim) was very friendly. He explained the key points, highlighting his experience.
17 September 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Margarita and Henrik
Thank you for the lovely five stars – and the kind words for Kim, which we will, of course, make sure to pass along 😊
Wishing you a great day,
Mette, Heimstaden Danmark
Really helpful with moving in and…
Really helpful with moving in and advice. Kim D. was great!
27 May 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Lauren
Thank you very much for your kind feedback, which we will pass on to our colleague Kim.
We really appreciate it when our residents take the time to give feedback.
Have a great day :-)
Kind regards,
Leonora, Heimstaden Danmark
Ok!!!!!!!!
18 May 2024
Unprompted review
Reply from Heimstaden Danmark
Hej Finn
Tak for de fire fine stjerner, dem er vi glade for :-)
Rigtig god dag.
Venlig hilsen
Leonora, Heimstaden Danmark
Overall good services and management.
Imoverall happy with the way my rental has been manage. Even do the property has multiple issues in different areas/rooms our property manager Claus M. has been great very diligent fix them.
15 May 2023
Unprompted review
Reply from Heimstaden Danmark
Hi Eduardo
Thank you very much for your kind feedback, which we will pass on to our colleague Claus.
We really appreciate it when our residents take the time to give feedback.
Have a nice day 😊
Kind regards,
Andrea, Heimstaden
Unbelievable bad services
Unbelievable bad services. I sent 3 emails, no one answer. Called 2 times and they just promise, that someone will contact me with solution. I said that situation with fridge and cooking plate is urgent, no one cares. I wonder who will pay bills for electricity and I am not talking about that that I cannot cook, use fridge etc.
Not recomended for new tenants. Please run away
26 April 2024
Unprompted review
Reply from Heimstaden Danmark
Dear Dominika
We're sorry to see that you've given us a one-star rating in your review, particularly regarding our external supplier.
I can see in our system that the issue has been forwarded to the external supplier and is being closely monitored. If you haven't received this information, we apologize for the oversight.
Have a nice day.
Best regards,
Leonora, Heimstaden Danmark
poor communication
I sent an inquiry, a case worker wrote something back unclear and made the situation bad for me by changing things that I didn't request. And no further response from her! I could give her 0 stars if I could.
22 March 2024
Unprompted review
Reply from Heimstaden Danmark
HI Simona
We have run through the email correspondance and nothing has been changed, nor is anything not responded to?
If you have questions, please reach out to us again via MinBolig or Customer Service and a colleague will follow up on your enquiry.
Best regards
Mette, Heimstaden
water leakage
It's evident that the apartment I'm renting has a significant water leakage issue, which has occurred repeatedly in the past. Despite bringing this problem to the attention of the company, they have failed to address it adequately. Now, the issue has resurfaced and is worsening, affecting not only my living conditions but also posing potential risks.
Despite my attempts to communicate with the company about resolving the problem, my messages have been ignored, and no action has been taken to rectify the situation. As a result, I have experienced significant inconvenience and discomfort due to the ongoing water leakage.
In light of these circumstances, I have requested compensation or the opportunity to relocate to a different apartment within the company's properties that ensures safety and proper living conditions. However, my requests have been met with silence, indicating a lack of concern for tenant well-being and disregard for addressing legitimate grievances.
As a tenant, I am deeply disappointed by the company's inadequate response and lack of accountability in addressing this issue. I cannot recommend their services to others based on my experience
18 March 2024
Unprompted review
Reply from Heimstaden Danmark
Update 27-03-24
Dear Fair Enough
I have been in dialogue with my colleagues from Facility Management and understand that you have been in dialogue with them - and have had a visit from Polygon to look into the matter (and a follow-up appointment in the book).
I hope this will solve the matter :-)
Kind regards
Mette, Heimstaden
---
Dear Fair Enough,
We regret your perception of Heimstaden and the service you feel we have not provided, but can assure you that we are genuinely committed to caring for our tenants.
It seems unusual that we would not have responded to a water leakage, and are very keen to investigate this matter further, but we need a bit more information.
I will therefore send you a request via Trustpilot, where you can share your contact details.
Best regards,
Andrea, Heimstaden
Expensive rent and not so good service
Expensive rent and not so good service. The common stairwell of the blocks of flats I live in have not been cleaned for 4 months now. This is despite of the fact that I requested it 3 times on their "service website" and called another 2 times. The only reason it is not a 1 star review is because if there is an issue with something within the flat, they take care of it within an acceptable timeframe. But I would definitely not recommend them to anyone.
15 March 2024
Unprompted review
Reply from Heimstaden Danmark
Dear Richard
I apologize for any dissatisfaction you've experienced with Heimstaden, but must admit, I'm encountering some slight difficulty in fully understanding your review.
On the 6th of March, we informed you that we had proactively addressed the cleaning of the common area through our external cleaning partners, ensuring that the problem was solved. We also mentioned that should the problem occur again, we warmly encourage you to reach out directly to us so we can take immediately action.
Upon reviewing our service feedback records, it appears the only other note pertains to a 2022 concern about waste sorting and a subsequent request regarding the precise placement of bins by the external waste collection team.
If there have been any additional concerns or service requests that I have inadvertently missed, I urge you to complete the form sent to you via Trustpilot. Please include your contact details and further elaborate on your concerns so that I may personally ensure they are addressed promptly and effectively.
I wish you a very pleasant day ☺️
Best regards,
Andrea, Heimstaden
We had a very nice experience with…
We had a very nice experience with Heimstaden, specially with Mr. Kim Dullum who helped us with our move out inspection.
16 February 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Rafael
We're genuinely grateful for your excellent review, which we will ensure to convey to our colleague Kim.
Your feedback is highly valued by us.
Have a nice day 😊
Best regards,
Andrea, Heimstaden
Horrible customer service
I reside in one of their properties. Their customer service is extremely rude, disrespectful and discriminative.
14 February 2024
Unprompted review
Reply from Heimstaden Danmark
Dear Amrutha,
I have investigated the matter and have determined that your formal complaint has already been addressed and responded to in the most appropriate manner by our team. Consequently, I see no further reason to pursue additional inquiries into the case.
Best regards,
Andrea, Heimstaden
Dear Amrutha
Ensuring the safety, well-being, and satisfaction of our residents with Heimstaden as their landlord is of utmost importance to us.
We are committed to treating all our tenants with the same respect and integrity. We deeply regret if your experience has been otherwise, and I would like to carry out an internal review to identify where communication with our customer service may have fallen short.
To follow up on this matter, I need further information and hope you will share your contact details via Trustpilot, in a separate email you should receive shortly.
Best regards,
Andrea, Heimstaden
Very satisfied of the service
I really want to appreciate the technician who solved our big concern to safety and feeling secure for me and my child.
And here I thank him and Heimstadan to fix my problem.
15 February 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Pardis
Thank you very much for your kind feedback.
We really appreciate it when our residents take the time to give feedback.
Have a nice day ☺️
Kind regards,
Andrea, Heimstaden
Handing over my apartment
I'm delighted to share my positive experience with Kim Dullum in handling the handover of my apartment. Kim's professionalism and attention to detail made the entire process seamless and smooth. From thorough inspections to clear communication of every step, Kim demonstrated expertise and dedication. I highly recommend Kim Dullum for anyone seeking a reliable and efficient person
29 January 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Mahmoud
Thank you very much for your kind feedback, which we will pass on to our colleague Kim!
We really appreciate it when our residents take the time to give feedback.
Have a nice day ☺️
Kind regards,
Andrea, Heimstaden
The house is well maintain and they…
The house is well maintain and they provide good services to their tenants.
29 January 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Rabia
Thank you so much for your kind feedback.
Have a nice day ☺️
Kind regards,
Andrea, Heimstaden
Moving out
I have been on the moving out inspection with Kim D. He was really kind to me and i am very happy regarding our short collaboration. Everything was done professionaly and carefully by Kim D.We as a family were very happy with Hemstaden services. Everything in time and gently. We hope we are going to be their tenants again in the future.
Thank you
Sincerely George Dromai
18 January 2024
Unprompted review
Reply from Heimstaden Danmark
Hi George
Thank you so much for your feedback! We're delighted to share your kind words with our colleague Kim. It means a lot to us when our residents, especially those moving out, take a moment to share their experiences. Your input is greatly appreciated. We hope to welcome you back again in the future.
Wishing you a wonderful day! 😊
Kind regards,
Andrea, Heimstaden
4 wonderful years in Valby
I've been renting an apartment from Heimstaden for over 4 years (Kløverbladsgade 65). And I have nothing to complain about them. All messages sent by them were both in Danish and English, so I was not stressed about the language. During my rental period I had to contact them only once (washing machine). And they handled it professionally - same day I got a confirmation that the serviceman will come within next 2 or 3 days. Public area was cleaned quite often. There was a space for kids to play around the building.
Because of private matters I had to terminate the contact and move-out. The whole process was smooth and pain-free. My special compliments to Kim D. who was running the move-out inspection. Super friendly and professional. Everything has been inspected carefully and all damages (which we both agree on) were reported in the file. He explained me everything in English, so I left the apartment confident about the process and next steps.
My pleasure working with those guys :)
14 December 2023
Unprompted review
Reply from Heimstaden Danmark
Hi Radek,
We're genuinely grateful for your thoughtful comments and excellent review, which we will ensure to convey to our colleague Kim. Your feedback is highly valued by us.
It's always rewarding to hear from our residents, and we hope to welcome you back ‘home’ another time 😊
Have a nice day,
Andrea, Heimstaden
We just moved out from our apartment…
We just moved out from our apartment after 4 years living in it. The experience with the company through out this time was fine, nothing to complain about. Move in and move out had been good experiences, especially the move out with Kim D. He is a very nice person and you can see that he cares about the people he has in front of himself. He isn't just doing a job: he cares. This is a quality that nowadays I don't find often around. Thank you!
30 November 2023
Unprompted review
Reply from Heimstaden Danmark
Hi Vale,
Thank you very much for your kind feedback, which we will pass on to our colleague Kim!
We greatly appreciate it when our residents take the time to give feedback, and hope to welcome you back ‘home’ another time.
Have a nice day 😊
Kind regards,
Andrea, Heimstaden
I have lived in a Heimstaden property…
I have lived in a Heimstaden property in Astilbe Hus for 4 years. The moving out inspection by Kim D was commendable . Thanks a lot , Heimstaden.
15 November 2023
Unprompted review
Reply from Heimstaden Danmark
Hi Arnab,
Thank you very much for your kind review. It's really great when our residents - including those who are moving out - take the time to provide feedback. We hope to be able to welcome you 'home' again another time.
Have a nice day 😊
Best regards,
Andrea, Heimstaden
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