Heididress Reviews 73

Order two skeins of yarn two months ago andtolditwasoutfordelivery...not. . Have constantly asked for refund but getting run around . Filed claim with PayPal. Guess I have been scammed and out of luck.

This company asked for pictures when I told them the dress was too small. They responded with “I feel so sorry but we do not offer return or exchange but could give you $7 toward your purchase.”

Awful! DO NOT BUY FROM THESE FREAKS! They ask for photos of you in their ugly awful dress which is just plain creepy. I have asked 5x for a refund bc I do not like the dress & they say it fits fine which is laughable bc I said I did not like it & it is like a potato sack. When I refused to send a photo they stopped responding. I sent a photo and now they are not accepting the return! Worst company I have ever encountered! Dress is trash! Avoid!

Do not buy from this company! Items took a month to arrive. I have been trying to return items as they look very cheap. They have been unresponsive or when they do respond they ask for pictures of me in the dress - which is very strange. This company is obviously a scam!

I wish I would’ve seen these reviews before ordering clothing from them. All the reviews are exactly what I experienced and was extremely frustrating. The quality was extremely poor, their return policy is a joke. I was asked for pictures multiple times and then their resolution was to send me a whopping $15. This site is a scam! Avoid avoid avoid.

Scam, scam, scam!!!! Do not order!!!!

The quality of the clothing is extremely poor. Items look nothing like they are pictured! Very disappointing. Having trouble getting a refund. They asked for pictures explaining why I do not want the items. Makes no sense and very frustrating!!

I submitted an order for two dresses on July 9 (order #H46965, $98.00). The communicated shipping timeline was 5-8 business days. On July 18, I sent an email to the email address noted in my order confirmation asking for an update as I’d not received any shipping notification. I received no response to that email. I also never received any proactive notification about shipping delays. On July 31, when I had still not received any shipping notification for my order and it was too late to use the dresses for the event/trip I’d planned them for, I sent another email asking them to cancel and refund my order. I received a reply to this saying that they’d been having delays processing orders, offering to discount my shipping fees and ask for my patience. I declined and asked for cancellation/refund again, to which they offered to discount the shipping fees further. I declined. In spite of my request to cancel, I received an offer to expedite my order, which I declined (yet again), only to receive a shipping notification shortly thereafter. I asked them why, after weeks of failing to ship my order or respond to my follow up, they would rush to process/respond only after I clearly requested multiple times to cancel it, and they stated that it had already been processed before my initial cancellation requests. This was a lie. My emails from them prove otherwise. I asked for a prepaid return shipping label as this was due to their own error and they refused to acknowledge my request, asking me to be patient to receive my order. This is a dishonest and unacceptable business practice. They will not ship on time, communicate proactively or reactively about delays, acknowledge clear requests for cancellation due to their (uncommunicated) delays, take responsibility for their processing failures, or resolve their wrongdoings. I don’t care what the dresses look like, no business owner should behave this way. At least AMEX will allow me to dispute the charge when I show them the email chain proving their lies.

Ordered a dress for a wedding, paid an extra $50 for expedited shipping (2-4 days) because the wedding was in 2 weeks of ordering. The dress didn’t arrive in time, and in fact, after 3 weeks of no update, I notified PayPal and only then did I get an update that my item was on the way. I received the dress, that was a let down from the pictured item I ordered, 30 days from ordered date!! Since I no longer needed the dress, I reached out to inquire about a return. It’s been 2 weeks since that inquiry, and I have yet to hear back from anyone. This company is terrible across the board and I would definitely NOT recommend.

I bought a long dress from Heidi because I liked it's visual feel. It was a different color than the photo of it,more of a blood orange than the yellow it was shown as being. The dress is cut like a gown, a lot of material and folds in the skirt. When I put the dress on, i found it was quite flattering. It showed my face, neck, shoulders and arms to great advantage, I liked the originality of the styling of the bodice. I have found wearing it gives me an emotional lift.
My only complaint is not finding enough occasions to wear it.
I would buy another dress from her, but not at full price.
(If you are reading this Heidi, I do apologize. I did not mean to imply/infer that your products are not worth the price you are asking for them. Since you are a creative person, I think that they are reasonable. I mean that for me spending $600.00 or more on a dress exceeds my clothing budget right now.
I like your current offerings; I think that your Corsica Dress is lovely, for instance.)

Negative stars x 1million!!
They shipped from US address but want $167.00 to return to China. Would not refund per policy. Fraudulent and horrible customer service. DO NOT PURCHASE FROM THIS Company. PLEASE SAVE YOURSELF FROM A LOSS AND AGGRAVATION!!

I bought a dress from Heididress because I saw my friend wearing it and it was lovely. After ordering I read the reviews and became concerned it wasn’t going to arrive and that the quality was going to be terrible. It took 2 weeks to arrive, which was ok as I hadn’t ordered it for a specific date. The dress is lovely and really good quality for the price I paid.

I have ordered a dress three months ago and still have not received it. Every time I emailed them, they say it’s still in process. Please do not buy from them! They also disguise their names as other companies like Kalee dress!

Shocking!
I tried to cancel the order within 24 hours, then again a week later but they didn’t respond to my emails.
After 2 weeks I receive an email saying it’s ready to be shipped
The dress eventually attived, it was very poor quality and they want to charge me to return…Avoid

I'd give 0 stars if I could,
It's been over a month and still not here. My credit card has refunded me- but DO NOT ORDER FROM THEM

Terrible company. I have had the same issues as most of the other people commenting before me. I ordered for an occasion and the package was held up for over a month at a shipping facility. By the time I got the order, the occasion had passed. I told them I needed a return label because UPS was charging me more than half of what I paid for to return it. They refused and told me they would give me $6 toward my next purchase. I refused and said I would never order from them again. They also told me that if I did return it, it may get held up in customs and never make it to them anyway. And by the way, the material was absolute CRAP! Even if it had arrived on time, I never would have worn it. It looked nothing like the pictures online. This company apparently owes money to many disappointed customers.

Horrible company. I ordered November 27 and it came December 27, Completely passed the holiday season for when I needed the items. I asked for a complete refund and they said they can give me $10 discount toward my next order. I never want to order from this company again, So I insisted on a refund. They said I could ship it back, but it cost $51 at my own expense. And I spent $100 on the order. They also said it has to go through customs in Shanghai, and then it’s a risk that they may not get it. Hilarious. Lesson learned. Stay far away from this Chinese company.

DO NOT RECOMMEND! The quality of the clothes are subpar, so even if you think the "style" is on point, the color is off on all of the items and the fit and material may as well be paper towels. On top of that, the Return Policy on their site reads easy enough, but the reality is you cannot return. They gave me a run around (not responding for days on end, requesting information that I already gave, offering a $6 refund on a $200 purchase) and when I kept saying I just want to refund it, they finally provided me the return information which would cost around $150 to send back to them. There are plenty of other vendors, like Cupshe, that I would recommend over this one. Hope that helps!

Do not buy anything! SCAM!!! I returned a dress that didn’t fit (after they required that I email them a picture of me wearing the dress that was too big). The return postage to China was $30!!! After 2 months and 50+ email exchanges, they said the dress I returned had a strong odor and would have to be destroyed!!! There was no odor!!! So I contacted my credit card company and was able to get my money back.

Absolutely horrendous. I have been waiting for my refund of $232 since May 2024. I have given them proof of receipt of my return at their warehouse, (it cost me over £30 to send it all back as the quality was so bad I couldn't keep any of it) and everything they have asked for, and I am still being fobbed off and sent round in circles. Surely we must have some protection? I am going to try contacting the Chinese Embassy.