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Heel Me is a self-adhesive heel protector which helps repair shoes of all kinds, reducing blisters, friction damage and irritating heel caps. We are a sustainable brand focusing on reducing the overproduction of shoes globally. Heel Me er et selvklæbende hælindlæg som beskytter din sko mod uønskede indvendige skader, og beskytter din hæl mod friktion og irritabel hud.
Oluf Bagers Gade 9, 5000, Odense, Denmark
2.6
120 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
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DONT BUY IT ITS A SCAM!!! I have blisters from it on both my legs, destroyed shoes from residual glue after trying removing it. From that residual I have even more blisters. I am afraid that my shoes for 150 EUR are destroyed just because that scam marketing product. I really hate these scammers who are just sucking money from people through aggressive marketing.
They get 3 stars for the idea. Unfortunately the patches do not stick very well to the shoe and the first time you step into the shoe again the patch comes off ripping further fabric off the heel. Once you stick a patch to your heel you immediately notice the edges of the patch are not really connected very well and within 5 minutes slowly peel off by themselves. Now I have to find some fabric tape and try again to save my 3 month old shoe.
On a order of 59,- DKK, shipping cost 59,- DKK to a postal box...
GLS is the only shipping company that is able to be selected, which i do not like.
Like previous comments here, my order has not been delivered, I wrote several emails to ask about it, with no response (since my order last month). I’m going to report the site for scam.
I have ordered two times before with no problem whatsoever. Almost two months ago I made a more expensive order, it hasn’t arrived and customer service straight up ignored all of my messages so far. They keep sending me mails asking me to review my order…
Reply from Heelme
Hello Razvan! We checked with the courier and it seems to have been lost locally in your countries shipping center. We wrote to you the 10th of june to reimburse or resend the order. We have decided to reimburse your full payment, since you didn't respond to us. We hope you would purchase with us again, and we apologize for the missing delivery at your local post level. Best regards, Mikkel
They sent me wrong color of products, black instead of white. I wrote 3 email trying to get any support from them and it took them almost a month to reply. The guy decided to resolve ticket by reimbursing money for one sticker. I replied within minutes that I don't need money, I need the correct product I ordered. They disregarded my wish and sent me money for a single product instead. I had paid twice as much for the delivery and at the end of the day I didn't get the product I had wanted and as a customer I feel cheated. If any perspective customer reads this - let's not support behaviour like this by purchasing anything from them. Purchase power is the only power we have over companies treating customers like this.
Reply from Heelme
Hello Michal. We responded you that we would fully reimburse you for the wrong product delivery. The shipping, regardless of your missing product is the same, and thus we deemed reimbursing you was the best option. We apologize if this was not the case! We also kindly asked you to keep the more expensive Heel Me product you received, so all in all your delivery received had a higher product value than your original order, and we thought reimbursing you for receiving a black color option than the white one, would be suitable. We wish you a happy summer. Best regards, Mikkel.
Please Google the company beforehand - they're a scam! I ordered one pair of stickers, nothing came. Sent them an email, no reply. Then discovered few weeks later that they've sent something to the post office, but I don't check my post regularly and it was returned to Denmark (we live in a digital era and they had my phone number + email address etcetc - but silence from there). I guess it was a 15 euros worth a lesson :)
Reply from Heelme
Hello Ott! When we ship from Denmark to your local courier handling center, it's handed over to your local postal service. We have no say in how they wish to deliver the letter to you, and thus we receive no information from them. The problem you describe is between you and your local postal office, but we are always happy to resend the parcel and try once more :) Best regards, Mikkel.
I placed an order that was never delivered and was instead returned to their facilities for reasons I was never informed about. I reached out to their customer support multiple times to resolve the issue, but I never received any response. This lack of communication and accountability is extremely disappointing, and I would not recommend this company to anyone based on my experience.
Reply from Heelme
Hello Ruben! Your original order contained a wrongly input address, after changing it to your updated address and reshipping it, we're under the impression you finally received your order. We hope this is the case, and if not you are always free to write to us! Best regards, Mikkel.
Lasted a day then started peeling away. Emailed but go no response.
Purchased 2 units of the HeelMe foam pads and they were a lifesaver for my pair of work shoes.
Customer support was also impeccable as I only received one of the two units and they were very quick in sending the missing product. Highly recommend!
My shoes are back in business thank you for your product. It seems to have a strong glue, and the material on the other side is very nice and comfortable. I have tried many other similar products but they are not as efficient as yours. Thank you again and I would like to give you small pieces of advice for the next version of the product, maybe the glue to be water-resistant and maybe have a size cut on the product.
I had a problem with the delivery address that was solved very quickly and easily with a single email.
Excellent support from them!
Great product, has given new life to 2 pairs of my shoes. Unfortunately today I was caught in a downpour of rain and as as result the glue on one of Heelme patches has started to peel off.
I'll definitely order new patches though.
Reply from Heelme
Hi Stewart, thank you for the kind review! We're sorry for the danish weather, our glue is not totally water-safe, but this is definitely something we will look into. Best regards, Mikkel
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