Received an order I placed online today (order placed two days ago). Excellent service. I was in the market for a cordless vacuum. Went to the "local" HN. Looked at a few .. liked one so went... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Anchor Point, our motor home dealer in Killaloe, recommended Heavins for our power station purchase. Marcella handled the details over the phone and, when we arrived, introduced us to Artur to... See more
Lovely shop, very fast delivery of the item, which I could not find anywhere else but Heavins. Was getting updates all the way about my purchase movement. Definitely recommend this shop to everyone. T... See more
Ordered Hoover fridge sunday 14th Dec arrived today 17th to cobh brilliant service highly recommend Heavens.ie also price was 39euros cheaper than local area.
Company details
Written by the company
Heavins Hardware Centre is a family run business based in Athlone, Co.Westmeath. The story begins back in January 1984 when Willie and Maureen Heavin started a small Hardware Store at the McCormack Centre in Athlone. Then in the early 90s they moved 300 metres away to a 5000 sq ft premises employing over 10 people (a lot of whom were family members). Fast forward to the 19th May 2007 when we opened our doors to a 17,000 sq ft superstore in Shannon Retail Park beside Smyths Toys and currently employing over 20 people guided by Paul, Derek and Paulette. We are very customer focused and offer the personal experience compared to the big chains and we pride ourselves on customer service and range of products and services.
Contact info
A1 & A2 Shannon Retail Park, N37E763, Athlone, Ireland
- (090) 647 2772
- info@heavins.ie
- heavins.ie
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great picture quality with vibrant…
Great picture quality with vibrant colors and sharp details. Easy to set up and the smart features work well. Overall a very good TV
Perfect!
Received an order I placed online today (order placed two days ago). Excellent service.
I was in the market for a cordless vacuum. Went to the "local" HN. Looked at a few .. liked one so went online to check specs. Turns out it was €80 cheaper in Heavins. So walked out ordered online no hassle arrived fairly fast.
Perfect all round service from price to delivery. 100% recommend going here instead of anywhere else. Especially the shops that claim to have a sale on every weekend😉.
Young wan with an attitude.
Placed an online order last year for a TV aerial splitter. Found out that it was not the splitter that was faulty but the aerial itself.
Cancelled the order and all was refunded so everything was good. About three months later a young wan with an attitude rang me and asked why I didn't collect my order. I told her I cancelled it and it was refunded, why the phone call. She says "will I go ahead and cancel it so?" Then she just said "arigh" and hung up before I could answer.
Please hire some actual living and breathing human beings with brains preferably and some common sense. I know it's Athlone but there should be some smart people down there somewhere.
Very quick shipping and good price
Very quick shipping. Got a new cordless drill. Cheaper than amazon and was delivered 2 days after ordering. Will definitely use again.
It was well worth the drive to Athlone
Anchor Point, our motor home dealer in Killaloe, recommended Heavins for our power station purchase.
Marcella handled the details over the phone and, when we arrived, introduced us to Artur to assist with hardware questions.
We browsed while our order was prepared; everyone was so helpful and willing to chat.
Two very friendly young men brought the power station to the car.
It was well worth the drive to Athlone
Excellent service
Excellent service. And excellent follow up. I will definitely buy again from this impressive Irish company. Regards, Maurice Kerley
Excellent service
Excellent service
Received what I ordered in very little time
Will buy again
Unsafe delivery methods
TV and sound bar I bought were delivered by A Post. Both items were left on doorstep and were visible to public all day. When I questioned what would happen if items were stolen I was informed it was not heavins responsibility once the items were sent for delivery . An Post and Garda would have to investigate. Could therefore take years to have items replaced. Would be most reluctant to order from this compassion
Family run service
We bought a robot vacuum before Christmas which unfortunately had a technical fault and stopped working the next day. Celine arranged a return without any hassle. We subsequently ordered a different make of robot and didn’t expect it before Christmas but on Christmas Eve it arrived. No hassle with this model. It’s great to be able to speak to a person as opposed to an automated machine or via a chat facility to get a matter resolved. Heavins provides a family run service, they are trustworthy, efficient and genuinely put the customer first. I never heard of this company before but will use them as the first option going forward. Thank to all who resolved our issue.
I’ve had the pleasure of working at…
I’ve had the pleasure of working at Heavins for the past 15 months since I arrived in Ireland, and I can confidently say it’s been an incredible experience. The team is supportive, the management is outstanding, and there’s a genuine commitment to helping each employee grow and learn. The owner and his family are kind, generous, and truly dedicated to both their customers and employees. The workplace culture is transparent and welcoming, and the customer service is top-notch. I’ve learned so much and met so many amazing people. It's truly a wonderful place to work, and I’m grateful for the experience!
Lovely shop
Lovely shop, very fast delivery of the item, which I could not find anywhere else but Heavins. Was getting updates all the way about my purchase movement. Definitely recommend this shop to everyone. Thank you guys.
Ordered Hoover fridge sunday 14th Dec…
Ordered Hoover fridge sunday 14th Dec arrived today 17th to cobh brilliant service highly recommend Heavens.ie also price was 39euros cheaper than local area.
I ordered Christmas lights on the 5th…
I ordered Christmas lights on the 5th of December and received them the next day. Outstanding service, great items, best prices around and seriously a pleasure to do business with!
I highly recommend them to all!
Great company to deal with
I ordered 2 large appliance and a small wooden Ornament. They all arrived very quickly. Unfortunately the ornament was damaged, these things happen, so I emailed and got a reply very quickly from Celine who sent a link to post it back free of charge for a replacement. I received an email when the new one was posted out and I received it very quickly along with a chocolate bar. Happy customer and very professional service
Super service
I ordered a superking electric blanket on Friday morning from here and it arrived perfectly the next day to Wexford. 10 star service couldn't be happier.
Excellent service
Excellent service. I ordered online and item arrived quickly. Fast and efficient service. Hassle free purchase.
A great reason to shop local
Bought a DJI drone from them. Great price, prompt service and a few personal touches in the packaging
Dear Paul Heavin & Derek
Dear Paul Heavin & Derek,
I want to thank you for your excellent service, high quality of service, fast delivery, discount in your store, and the perfectly packaged product. Everything was very high quality and fast. Thank you. P.S. Thanks for the treat.
I contacted heavins today for the very…
I contacted heavins today for the very first time looking for a small gasket for chainsaw and I was very surprised how much effort they have put in to help me and I’m still in communication with them , I really do appreciate that they are really interested in helping there customers
Amazing Company
Amazing Company - Excellent prices- Ease of order on line and received within 48 hours...that some Excellent service.. Thank you to your Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








