While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.8

Great

TrustScore 4 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unbelievable poor service

Further to my last two reviews I have the following update. To summarise, I ordered a shower screen which was to be delivered on 7th November. It didn’t arrive. Told it would arrive on the 8th..it didn’t, then the 9th it didn’t. I cancelled the order and was given a refund. Then on the 19th November a delivery driver called at the delivery address and asked a neighbour to accept deliver . The neighbour told him the order was cancelled but he would not put the screen back on the van and said this was what was ordered and he would not take it back. I contacted heatplumb.com who were annoyed because deliver had been accepted.The person was rude and blamed me for the delivery I was not expecting. They did collect it on 22nd November. This company caused nothing but upset and inconvenience. Buy items from them at your peril!!

22 November 2018
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look