Heaton Catering Equipment Reviews 

These guys are crooks! Still waiting for an order to be delivered after 5 months. Absolutely no response.

Further to my review on the 29 October. Received partial completion of my order once Trading Standards got involved. I am still owed about £10 worth of stuff, which I have given up on. If they have gone bust, good riddance but beware their website still appears to be taking orders.

Placed an order with Heaton in mid December for over £100. They have taken payment but have not dispatched the item, nor have they responded to my emails regarding my concern. Like others have said, their phone number is useless, it is an automated message about COVID-19 with no option to leave a message.

Do not order from this company.

Placed an order for a wine rack and a whetstone.after a long delay I received the wine rack . Wrote to them about when can they deliver the whetstone but they never replied. And after several weeks I have given up and I do not recommend anyone to buy from them. Very bad service

Do not order from this company!! They take your money and do not send you your products. They have closed their shop, cut their phone lines and do not respond to emails. Which is what happened to me.

Seem to have same experience of many other - made order weeks ago and paid in full. No sign of products, no communication ( phone answer machine says they are not using phone due to COVID so please email - fair enough but you’ve got to answer the emails!)
Appalling, do not use

Taken my money but no product delivered. Cannot get hold of them despite emailing and calling. Do not use.

Would put 0 stars! Money taken and 2 of 3 products not delivered. No refund no explanation.

This is a con you send money for goods to these clowns and they keep it and ignore you they only got a star because I had to rate them to write a review.
Con artist scum.

Gone Bust! Don't spend your money with these clowns. Right before Christmas too!

I placed an order with Heaton on 22nd November for goods which their website says will be dispatched in 2-3 days. I have emailed them 3 times but not had a reply, and also completed a cancellation form which has also been ignored. They do not answer the phone either. They delivered part of the order and I am still waiting for 3 parts of my delivery with no idea of when or even if I will ever see this. The delivery note showed the missing items on it with a hand written "to follow". Their website looks professional, but don't be fooled, as their customer service is non existent. I have now had to raise a case with my card provider to get my money back. Would never use Heaton again.

I have used this company numerous times they were slow but I always got my order in the end. My last order though which came 3 weeks ago had an item missing. I have tried contacting them over and over by telephone and email but had no response. I still haven’t received my missing item or had a refund.

Horrendous company goods have not arrived that were ordered a month ago.and can’t contact for a refund absolutely disgusting!

Ordered some plates and cups just over a week ago and came this morning, everything came as expected. I was a little hesitant with all the reviews, but I just waited patiently and I'm happy with the quality.
I will use again.
Thanks.

Avoid this company at all costs. Placed order at beginning of November. Took my money but never received. When you call their number you are told to report any issues via email which they do not respond to.

Ordered items, money was taken from my account immediately but I still haven’t received anything. I have sent endless emails but had absolutely nothing back.

I agree with all the recent reviews - ordered equipment in October, they immediately took my money and despite several emails and telephone calls which they don't answer - I have had no response and will now be seeking a refund from the card company I used as this company is clearly in some financial difficulties - DO NOT BUY FROM HERE!

Appalling service. Items arrived damaged and can’t get through to anyone. No one to answer the phone and no one replies to emails. Avoid at all cost.

We ordered a wine rack recently. It seems we are all having the same problem...order acknowledged, money rapidly taken but where are the goods. Repeated phone calls only end in an answer phone message and a request to email. Inevitably there is no response. Shockingly poor communication and I wonder how they operate a business. Very disappointing and annoyed that we did not check the reviews before ordering.

I concur with most other reviews, no response to communications and very, very slow to deliver. Great prices but I suppose you get what you pay for! Would not use them again.