Heathrow Airport Parking Service Reviews 

DO NOT USE
I left my car with them for 4 days.
When I received my vehicle back, I noticed that my perfume was missing from the glove compartment, and my keyring (expensive as real silver) which was hanging from the front mirror has been broken.
I did not expect my valuable personal belongings to go missing or be damaged. I have tried calling about this but receiving no response.
There was also a significant delay in returning my vehicle to me at the airport. I was kept waiting for over an hour, and during this time, I tried calling their staff several times, but my calls were not answered.

I would strongly advise against using their services.

Used them for a long haul holiday. Had problems during drop-off but that was because of Air Traffic control issues the previous day making the Drop Off location very busy.
Had major problems of changed flights, then delayed flight but service was excellent from the company. So my personal experience has been very good and have booked to use them again.

Paid for meet and greet service. Drop off was fine but on returning after 26 days away, we received a message saying the driver was ill, no replacement was available so we’d have to go and collect the car ourselves! The message said they had left the keys on top of the front left tyre!!
Having paid for a taxi to get there, luckily the keys and the car were still there. However, clearly somebody at some point had opened the boot section where the spare tyre would be kept, taken things out (jump leads, tyre inflator, first aid kit) and left them in the boot.
We have tried contacting the company to ask for a partial refund since they did not provide the service we paid for, plus to ask for an explanation as to why it was necessary to go into the boot, but they did no answer calls or emails.
Would not use again.

Can’t fault these guys, this was our first time using them and nothing short of perfect. No problems with the drop off or collection. Whats not too like.

I would definitely use again

Great service. We arrived 2 hrs early and our car was promptly received for a reasonable early drop off fee. Upon return again prompt service! Will be using again!

Great service from these guys, they meet you at the short stay car park and then park it off site. On return I called them from baggage hall and met them at short stay car park again. Had a short 10 minute wait.

I use them regularly. The company gives excellent and friendly service. Can definitely recommend them. My car was parked in a very well secured roofed parking lot. Have not had any issues and they often give me a small token of appreciation. Can’t fault them.

I have used this service before the summer and to be completely honest it was very good, the drivers were on time and professional.
I was 3 days late to pick up the car for a series of issues and the receptionist was very helpful throughout, liaising with me over the 3 days in a very re-assuring way.
The extra I paid for the lateness was not expensive at all.
I definitely recommend it, much cheaper than park and ride.

No issues used them a few times & using them again in a few weeks , even amended my booking when my holiday got cancelled due to Middle East issues. Would recommend from my experience

They used my car whilst I was away. Got 2 ULEZ charges and a £140 parking fine which they haven’t paid. Totally blanked and ignored all my communication to retrieve the fine.
Filed a county court claim against them and won. Still no payment. Bunch of criminals. DO NOT USE!!!

I was away for 1 month and used this service to park my car. While I was away they used my car for who knows what and then I got a parking fine through of my car parked in a random street in London, not in a ‘secure compound’ as advertised. After receiving the parking fine I tried to communicate with the company and received basically zero communication via email, texts or phone calls. Appalling behaviour and appalling company

ON POINT FRIENDLY GUY EXTENDED FOR 2 DAYS CAR RETURNED WITHING 1 HRWILL DEFINETLY USE AGAIN 30TH MAY 2026

Horrendous.

Dropped off car and returned from holiday to a parking ticket on a public street.
Upon reporting this,Heathrow airport parking service they told me sometimes the drivers do things we don’t know about!
They still have not paid fine! AVOID!

They now ignore us

My experience of Heathrow Airport Parking Services, booked through Compare The Parking Deals, is they should both be avoided at all costs.
I endured a 3 hour wait for my car to be returned, due unbelievably to ‘not knowing where they had parked my car’ and the employee responsible ‘was not answering his phone’ Thankfully my car was returned, but I have real concerns where it was left for 3 weeks! Subsequent emails have been ignored.

I have learnt a lesson, and in future will steer of the many operators who seem to flourish at the budget end of meet and greet parking comparison websites.

I wish I could give a negative scoring as this company has appalling service. They are very unorganised, my car was returned with a damaged clutch, wet and dry mud inside and outside, and they double dipped on the airport parking tariff (£8 x 4). Of course my complaint was unanswered. Not sure how they can still be in business, their service should be illegal

Update: I also received a parking ticket while this company still had my car. Of course he response from them when I tried to make contact. In fact they reject my calls!

Booked meet and greet parking (Ref: LHR-MG-001146). On return, calls went unanswered for over 20 minutes. Driver arrived much later than promised.

Vehicle was returned filthy and with no fuel despite being left with half a tank. My 21-year-old daughter had to stop on the M1 to refuel at premium prices.

We were also charged £16 (£8 entry / £8 exit) which was never disclosed at booking.

Formal complaint and final notice sent — no response at all.

Very poor service and would not recommend.

Seemed vague when we dropped the car off. Handed the key to someone that took no pictures of the vehicle or no proof who they were. When we questioned it he did show us the booking on the phone. So we weren’t filled with much confidence but the paperwork all tied up.
Upon collecting the car, I called them as suggested and was told the car would be with us in 10 minutes. 7 calls later and numerous different excuses (one was the car was defrosting) we could see on the tracker exactly where the car was and that it hadn’t even been started. I was given 2 different drivers numbers and 3 hours later I was about to call the police when they insisted it was 10 minutes away. Eventually we got the car but it was stressful. AVOID this company.

Do not use this company. They were 45 mins late, never answered the phone and then phoned to find us snd they had just arrived at the wrong terminal. It cost me a fortune to book someone else last minute.

DO NOT BOOK WITH THIS COMPANY. Not only were they over an hour late with the car, pretending it ”wouldn’t start”… rather than admitting they were running late or that they’ve parked it too far away, we now also have TWO parking tickets from where they parked ILLEGALLY with the vehicle. Diabolical service, NEVER book with these.

Shocking service. Left waiting for an hour for our car to be returned at T5 with 3 small kids. Times given not accurate and we were lied to on the phone. 4 calls till our car arrived.