Heartmadeofgold Reviews 

187
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a great experience with this company. Customers frequently express satisfaction with their purchases, often buying multiple items as gifts and loving the jewelry. Many people highlight the excellent quality of the pieces, noting their durability and how well they wear over time. Reviewers appreciate the gorgeous designs, finding items to be exactly as expected and offering good value. However, some customers noted quality issues like jewels falling out, missing diamonds, or items tarnishing and discoloring quickly, revealing a different metal. Others found products incorrectly advertised regarding size or color, appearing too small or more orange than gold. Some reviewers also expressed dissatisfaction with vague cancellation policies or orders not shipping, resulting in store credit instead of refunds.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving their new jewelry and finding items to... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing significant disappointment,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service was great! I really didn't expect to be helped in a satisfactory way as online communications a lot of times go unanswered. my email was answered quickly and they are sending a... See more

Rated 5 out of 5 stars

Love that I can get gold filled jewelry at a great price. Orders always come on a timely basis. I've gotten great gifts for friends and family. Gold filled jewelry is a great alternative since 14KT... See more

Rated 5 out of 5 stars

Heart Made of Gold had fast shipping and gorgeous quality of product. I have worn my earrings everyday since I got them 9 months ago and no issues, tarnishing or irritation!

Rated 5 out of 5 stars

Diamond baguette ring was great quality and anti tarnish gold. Would highly recommend this merchant! Gave ring as gift and niece loved it!


3.8

Great

TrustScore 4 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(187)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% any product from Heart Made of Gold!!…

I’m so impressed with both the quality of the jewelry AND the customer service! I have Purchased many of the jewelry pieces. I wear a few without taking them off and they look as real and beautiful as the day I bought them. Both the times I had issues, once my billing and once a missing piece, the customer service fixed the issuese immiediately! It was a really easy experience! I’ve introduced a few friends and family to this company’s jewelry and everyone I’ve sent their way have been very satisfied!…Very happy customer…Sudha P.

15 October 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Thank you so much for your feedback and support!
























































































































































Rated 1 out of 5 stars

Read their return policy…..

Like other reviewers, I’d posted a more detailed review with the full situation, but heart made of gold flagged it as defamatory.

I had a horrible experience buying two pieces of jewelry that were final sale because of a promo code. Customer experience was also rude and not helpful. Be sure to read and fully understand their return police. While they say “100% money back guarantee”, They do not honor it.

1 September 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

We’re sorry to hear about your experience and appreciate your feedback. We strive to provide clear information about our policies.
We apologize if any of our communication came across as rude or unhelpful. Our goal is always to provide assistance and guidance within the scope of our policies, and we encourage customers to reach out directly so we can help find a resolution.

Rated 1 out of 5 stars

Not Suitable for Everyday Wear

I ordered from this place for the first time and was very excited to receive the nail ring and earrings. Beware - earrings are not returnable even if they’re unworn. I wore the nail ring for 7 days in a row (not including sleeping/showering) and the gold plating started to wear off on about day 5. I reached out to customer service and there was no way to help. I am disappointed in their commitment to keep a customer. I am also disappointed that I spent $50 on 1 ring and I get better wear from my $10-$12 rings from Amazon. Apparently these rings cannot touch water. My fault for not reading the fine print before, if I would have - I would not haven given this company my business. Since they are unwilling to help me out in any way to keep me as a customer, I will be moving my business elsewhere and selling the products I have to purchase better quality items from Amazon.

7 October 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

We’re sorry to hear that your experience did not meet your expectations. Our jewelry is made with 14k gold-filled or plated materials, which can show wear over time depending on exposure, moisture, and daily use.
We understand it can be frustrating when a piece doesn’t wear the way you hoped. Our policy for sale items and certain categories, such as earrings, is store credit rather than refunds, and we always strive to offer solutions within our policies.
We appreciate your feedback and will continue reviewing our product care information and policies to ensure customers have clear expectations.

Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces! Good material, very fashionable

5 October 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Thank you so much for your feedback and support!



















































































Rated 5 out of 5 stars

love my necklaces

I bought two necklaces and absolutely love them! The gold does not look too yellow or cheap. Haven't taken them off and haven't seen any signs of tarnishing after a few weeks.

5 October 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Thank you so much for your feedback and support!











































































Rated 5 out of 5 stars

Great quality

I was looking for some modern gold earrings at a reasonable price and find them at Heart made of gold. They have lots of beautiful variations at good prices. It arrived very fast in a beautiful package. I’ve been wearing them constantly and the quality is very good. I’m very pleased and definitely will buy again.

3 October 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Thank you so much for your feedback and support!






































































Rated 5 out of 5 stars

Speedy delivery and perfect shape

Shipping was quick and the earrings are a perfect shape. I waited to review to make sure they wouldn't be irritating and they aren't AND they're holding up to all day and night wear.

27 September 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Thank you for your feedback!
















































































Rated 2 out of 5 stars

Coupon = Final Sale?

Edit: Heart Made of Gold has tried flagging my review for being ‘defamatory.’ Trying to remove honest customer reviews doesn’t seem like a great business practice.

I’ve owned multiple gold filled pieces from other stores but the jewelry from Heart Made of Gold just looks & feels very fake. I requested a refund but apparently applying a coupon makes your order final sale. Never heard of that in my life. Won’t be ordering from here again.

29 September 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Hello Vanessa, thank you for reaching out. We're so sorry to hear about your experience. We can absolutely understand the frustration here, as this is not the experience we'd like for any of our customers to have. We've taken a quick peek and do see that our Customer Experience Team has been in touch with you via email with more details regarding this issue. If you have any additional questions, please don't hesitate to follow up directly in the email thread.

Rated 5 out of 5 stars

Good quality

The jewelry I bought was very good quality for a good price, looks as pictured and is holding up well. Good customer service as well.

13 August 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Thank you for your feedback!

Rated 5 out of 5 stars

Excellent quality!

Beautiful and high quality! I have been looking for the perfect layering necklaces and these exceeded my expectations! I wear them almost every day :)

6 September 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Thank you for your feedback!




































































Rated 5 out of 5 stars

The earrings I purchased are just what…

The earrings I purchased are just what I wanted! Shipping was quick too! I did have a problem, and customer service was excellent. The issue was promptly resolved. I will be buying from this company again.

29 August 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Thank you for your feedback!

















































































































Rated 5 out of 5 stars

My experience….

My experience has been great with the company due to the immediate response as well as an item being replaced if the customer is not satisfied.

9 September 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Thank you for your feedback!

Rated 5 out of 5 stars

love all their products!

love all their products!! definitely recommend. they last forever and you do not have to worry about taking on an doff the jewelry, so you do not risk loosing it.

27 September 2024
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Thank you for your feedback!

Rated 5 out of 5 stars

Exactly what I wanted

I was so happy to find the exact necklace I've wanted for months! My skin is sensitive, so finding 14k gold was important. Shipping was fast, and prices were reasonable. I was even able to take advantage of the sale!

23 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look