I went to the Hearingbase weekly clinic in Deal 12/2. There I was attended to by Jane. She was very welcoming, efficient and professional. She resolved my problem quickly and thoroughly and I could... See more
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Two events the same day-dewaxing treatment in White Cliffs Medical Centre. This process was carried out by the nurse with brilliant skill and also with very caring and with concerned compassion, put... See more
Company replied
Following my husband insisting I was going deaf, I booked a test with Hearbase at KIMS and I just had the pleasure of the lovely Hannah telling me my hearing is 20/20. So having spent an easy half ho... See more
Company replied
I cannot commend enough the service and after service this company gives. It is perfect! Nicky my ‘person’ has been with me throughout and the aftercare continues 3-4 years later ! nothing seems to... See more
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Company details
Information provided by various external sources
Hearbase - Kent's largest independent hearing company
Contact info
Sandgate Road 140, CT20 2TE, Folkestone, United Kingdom
- 0800 028 6179
- admin@hearbase.com
- hearbase.com
4.9
Excellent
316 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The excellence of Hearbase
I admit to being reluctant on my first visit to Hearbase - a hearing aid is a big step in anyone's life - but the service given and care taken, especially during this time of Covid, was absolutely faultless, nothing was too much trouble. The lady who helped me had a wealth of experience, was very patient and incredibly helpful. Now I have my hearing aids the aftercare service is excellent. I cannot rate Hearbase highly enough.
11 December 2020
Reply from Hearbase
Thank you for taking the time to leave us such a positive review. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
Very Satisfied
I tried to clear blockage in hearing aid tube and unfortunately broke the hook that the tube attaches to. I phoned for an appointment and was given an appointment date within 48 hours. Hannah, the audiologist, was very helpful. She repaired my aid and also made time to show me how to re-tube properly, giving me expert advice and tuition. She also checked my ears and hearing aids and made minor adjustments. I was very satisfied with the service I was given.
9 December 2020
Reply from Hearbase
Thank you for taking the time to leave us a review. Your feedback is invaluable and will be passed directly to your audiologist. We hope to see you again soon.
This appointment was exellent
This appointment was exellent. On time and very professional. Everything explained fully.
Would definitely recommend this service
6 December 2020
Reply from Hearbase
Thank you for taking the time to leave us your review and recommendation, both are invaluable to us. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
Great service.
2 December 2020
Reply from Hearbase
Thank you for taking the time to leave us your review. Your feedback will be passed directly to staff and we hope to see you again soon.
Hearbase
I bought my first set of hearing aids from another company,and have not had very good results, or service. a friend used Hearbase and arranged for a trial.
The aids they recommended are a major step up, but the service was fantastic from start to finish.Nothing was too much trouble, and I was allowed an extended trial to make sure they were suitable before purchasing.
2 December 2020
Reply from Hearbase
Thank you for taking the time to leave us such a positive review. It is most pleasing to read our services were able to step up to your expectations throughout the whole process. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
I recently saw Hannah regarding a…
I recently saw Hannah regarding a tinnitus problem, I found her extremely knowledgeable, understanding and empathetic. A real find for Hearbase. All round excellent experience.
2 December 2020
Reply from Hearbase
Thank you for taking the time to leave us such a positive review. Your feedback will be passed directly to your audiologist and we look forward to seeing you again soon.
First class service
I was seen bang on the appointment time and the treatment was carried out very efficiently and in a friendly and professional manner.
All in all a very well run service.
2 December 2020
Reply from Hearbase
Thank you for taking the time to leave your review. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
I was pleased to obtain an appointment…
I was pleased to obtain an appointment for wax removal, which went very well. The subsequent hearing test was also efficient, and the results were revealing.
29 November 2020
Reply from Hearbase
Thank you for taking the time to leave us a positive review. Your feedback in invaluable to us and will be passed directly to your audiologist. We hope to see you again soon.
A truly great experience
A truly great experience. Ana and Tracey were both very lovely and professional .
26 November 2020
Reply from Hearbase
Thank you for taking the time to leave us such a positive review. Your comments will be passed directly to staff and we hope to see you again soon.
Reply from Hearbase
Thank you for taking the time to leave us a positive review. It is pleasing to read you were impressed; your feedback will be passed directly to your audiologist and we hope to see you again soon.
Very professional and friendly staff.
25 November 2020
Reply from Hearbase
Thank you for taking the time to leave your review. Your feedback will be passed directly to your audiologist and we look forward to seeing you again.
Wonderful helpful staff at this…
Wonderful helpful staff at this difficult time.I recommend Hearbase.
25 November 2020
Reply from Hearbase
Thank you for taking the time to leave us a positive review and your recommendation in invaluable to us. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
One Hospital Ashford Kent
I visited Hearbase on Monday & was greeted by a very clean & Covid safe environment. Hannah then introduced herself & we chatted informerly putting me at ease. The service is free for an annual check up, so why would you not get an easy important test like this carried out.
25 November 2020
Reply from Hearbase
Thank you for taking the time to leave us such positive feedback. It is most pleasing to read you were offered and good service and were put at ease. Your feedback will be passed on directly and we hope to see you again soon.
Excellent service saw me quickly and…
Excellent service saw me quickly and removal of wax was efficient rapid and painless great technology magnifying images very lovely manner of treating patients
17 November 2020
Reply from Hearbase
Thank you for taking the time to leave us such a positive review. Your feedback will be passed directly to your audiologist and we look forward to seeing you again.
Polite and efficient
18 November 2020
Reply from Hearbase
Thank you for taking the time to leave us your review. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
Very happy with the service
Very happy with the service. Lots of useful information and advice.very pleased to know that the same person visits my GP surgery and how easy it will be to see her.
18 November 2020
Reply from Hearbase
Thank you for taking the time to leave us such a positive review. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
Wax Removal
Very clean and accessible building. Ana was extremely helpful and signposted the procedure very well, quick and easy
12 November 2020
Reply from Hearbase
Thank you for taking the time to leave your review, it is most pleasing to read your positive comments. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
Hearbase Bexleyheath
Tanya Bevan, at Bexleyheath, has provided excellent service throughout the process of supplying new hearing aids and investigating an imbalance in my hearing. She is extremely thorough, patient and professional and I can recommend her without hesitation.
11 November 2020
Reply from Hearbase
Thank you for taking the time to leave us such a positive review. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
5 stars for Hear base
I have been very impressed with all my dealings with hear base.
The administration regarding COVID restrictions has been very thoughtful and welcoming, the consultant very knowledgeable and approachable and I have not feeler pressured at any time to make a quick decision.
I would not hesitate to recommend their services.
8 November 2020
Reply from Hearbase
Thank you for taking the time to leave us such positive feedback, your comments and recommendation is invaluable to us. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
Very good and attentive service even…
Very good and attentive service even during a UK lockdown.
8 November 2020
Reply from Hearbase
Thank you for taking the time to leave us a positive review. It is most pleasing to read you found our services to be of a high quality despite the lockdown measures. Your feedback will be passed directly to your audiologist and we look forward to seeing you again soon.
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