I tried the $100 allegedly hearing aids Had nothing but back feed and noise and I knew I needed a Professional Ear Group. I could not have been happier with my choice ! I made the appointment and I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first experience getting hearing aids. I was leerier about doing my setup remotely. I was pleasantly surprised how well it went. Hear has a nice kit that handled all different elements,... See more
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At first I found it confusing to do everything online, it personal help via their tablet setup made the setup easy. Follow up weekly online meetings over 45 day trial made it easier to adjust enviro... See more
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Custermer reps seemed genuinely interested in leading me through the process of getting my hearing aids & making sure every thing was working flawlessly. After the initial tests & receiving the aids... See more
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Company details
Written by the company
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Written by the company
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Contact info
396 Alhambra Circle #S1200, 33134, Miami, United States
- (786) 520-2456
- info@hear.com
- hear.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service Provided For An Excellent Product.
Excellent cusomer service provided for such a high quality product. From the beginning, the use of these hearing aids was positive. I hear so much better, no distractive sounds. The fit is extremely comfortable and the ease of use is great. Working with this company has been so rewarding.
16 October 2025
Unprompted review
Reply from hear.com
Thank you so much, Gloria!
We’re thrilled to hear how much your new hearing aids have improved your everyday life — clearer sound, fewer distractions, and a comfortable fit are exactly what we aim for. It’s wonderful to know your experience with our team has been just as positive.
We truly appreciate you being part of the hear.com family, and we’re here for you anytime you need us! - Ashley, Customer Success Team
Great company
I was educated about my hearing loss and treated with the utmost respect to the whole process. They matched some hearing aids to my hearing loss and during the trial. I learned a lot and was totally happy. Unfortunately, my work doesn’t allow me to wear them, so I’m going to have to wait until it retire and start this journey again.
24 October 2025
Unprompted review
Reply from hear.com
Randall, thank you so much for the 5-star review and for sharing your experience with us! We’re truly glad to hear that you felt respected, supported, and fully educated throughout the process — that’s exactly the kind of care we aim to provide.
We’re also happy to know the hearing aids matched your needs well and that your trial was a positive, eye-opening experience. While we completely understand that your current work situation doesn’t allow you to wear them, we’ll be right here when the time is right for you to restart this journey.
When retirement comes, we’ll be ready to help you pick up exactly where you left off. Until then, thank you for your trust, and we look forward to helping you again in the future! - Ashley, Customer Success Team
Hear.com rocks
On line approach met my schedule. Quality service and product. Follow up consistent and helpful. All questions answered and a terrific product experience.
17 November 2025
Unprompted review
Reply from hear.com
David, thank you so much for the 5-star review! We’re thrilled to hear that our online approach fit your schedule and that you received the quality service, follow-up, and support you deserved. It’s great to know that all your questions were answered and that your overall product experience has been terrific.
We appreciate you choosing Hear.com and are always here if you need anything! - Ashley, Customer Success Team
The smoothness of the whole…October
The smoothness of the whole process...John & Destiny were both really great!
15 October 2025
Unprompted review
Reply from hear.com
Thank you, Lynne! We’re so happy to hear that the entire process felt smooth for you — that’s exactly what we aim for. John and Destiny will be thrilled to know they made such a positive impact. We appreciate you taking the time to share your experience and are always here if you need anything! - Ashley, Customer Success Team
Charger is sloppy fitting for hearing…
Charger is sloppy fitting for hearing aids.
15 November 2025
Unprompted review
Reply from hear.com
Walter, thank you for your feedback, and we’re sorry to hear about the frustration with your charger. We did receive your email, and our Customer Support team has already attempted to reach you to help troubleshoot this issue.
Please make sure the right hearing aid (red) is placed in the right port and the left hearing aid (blue) is in the left port. Also, try cleaning both the charger and the hearing aids to ensure there’s no debris on the connectors that could be preventing proper contact.
If the issue continues, please don’t hesitate to call us at 888-780-3450 — we’re here to help and want to get this resolved for you quickly. - Ashley, Customer Success Team
Bait and Switch
I ordered the 7IX hearing aids and recieved the 2023 3AX, had my hearing test and still have not recieved the hearing aids I ordered. Called 3 times and aids were ordered each time, Hear.com sales person is hard to get a hold of. Aids are reasonable priced but Customer service is next to none! If I were not on a budget I would go some where else! I dont know how wel they work as I have not been fitted, still wating for the 7IX aids to come.
31 October 2025
Unprompted review
Reply from hear.com
We sincerely apologize for the frustration you’ve experienced — this was never our intention. For training and quality assurance, all calls are recorded, and we’ve already reviewed your case to understand exactly what happened.
Your situation was escalated to our management team, who reached out to you yesterday, 11/19. We’re glad an agreement was reached and that you will be receiving the 7IX devices at the originally discussed price. Our team is now prioritizing your order to ensure your hearing aids are shipped as quickly as possible.
We truly appreciate your patience, and we hope the hearing aids provide the experience and clarity you’ve been waiting for. If you need anything in the meantime, we’re here to help. - Ashley, Customer Success Team
Hear.com offers a unique hearing…
Hear.com offers a unique hearing evaluation opportunity, especially for people living in isolated communities. The staff are talented and professional. I recommend Hear.com to anyone needing a hearing exan...especially those living in remote areas.
10 November 2025
Unprompted review
Reply from hear.com
Thank you so much for your thoughtful 5-star review!
We’re thrilled to hear that our service has been helpful, especially for those living in more remote areas — that’s exactly why we created our online hearing care model. Our team takes pride in providing professional, personalized support no matter where you live.
We truly appreciate your recommendation and are so glad you’re part of the hear.com family! - Ashley, Customer Success Team
Charging
Charging: This is my second set of Hear.com Aids, this pair is much easier to connect the charging at night.
10 November 2025
Unprompted review
Reply from hear.com
James, thank you for the 5-star review and for sticking with hear.com for your second set of hearing aids!
We’re really glad to hear this pair is easier to connect to the charger at night—that kind of everyday convenience makes a big difference. If you ever need tips, adjustments, or have questions about your new devices, we’re always here to help. Enjoy your improved hearing! - Ashley, Customer Success Team
Best thing I’ve ever done I love my…
Best thing I’ve ever done I love my hearing aids and this company has done everything they said they would do and more
18 September 2025
Unprompted review
Reply from hear.com
Billy, this absolutely makes our day — thank you for the awesome 5-star review!
Hearing that your hearing aids are the best thing you’ve ever done is exactly why we do what we do. We’re thrilled that you love them and that our team delivered on everything we promised (and more!).
If you ever need adjustments, have questions, or just want to get even more out of your hearing aids, we’re always here for you. Enjoy every moment with your new hearing! - Ashley, Customer Success Team
All done conveniently at home.
I liked the innovative approach to hearing aids; namely, the convenience of doing this at home and not in a store. I think I got service that was as good as what I would have had at a store. The follow up online meetings were very good and I got all my questions answered.
3 November 2025
Unprompted review
Reply from hear.com
Robert, thank you so much for the fantastic 5-star review!
We’re really glad to hear you enjoyed our at-home, innovative approach and felt the service matched what you’d expect in a store. Making hearing care convenient without sacrificing quality is exactly our goal.
It’s great to know the follow-up online meetings were helpful and that all your questions were answered. If anything new comes up or you ever need a tune-up, we’re just a call or click away. Enjoy your hearing journey! - Ashley, Customer Success Team
Excellent product and excellent service
Excellent product and excellent customer service. Able to assist with being rural, personally feel like I received better treatment with this process. Enjoyed the weekly checkups to make adjustments and learn more about the product. Enjoyed every step and confident in my purchase.
22 October 2025
Unprompted review
Reply from hear.com
Serena, thank you so much for this amazing 5-star review!
We’re thrilled to hear that you’re loving both the product and the customer service, and that we were able to support you even from a rural area. Knowing you felt better taken care of with this process really means a lot to us.
We’re glad the weekly check-ins helped you fine-tune your hearing aids and feel confident in your purchase—enjoying every step is exactly what we hope for. If you ever need anything or want to explore new features, we’re always here for you. - Ashley, Customer Success Team
Gerald was always cheerful and listened…
Gerald was always cheerful and listened to my issues and worked with me to resolve them.
Loved that I could do this from home since I haven’t been able to drive for a little over a year because of my vision.
5 November 2025
Unprompted review
Reply from hear.com
Nancy, thank you so much for this wonderful review and for sharing your experience with Gerald!
We’re thrilled to hear he was cheerful, really listened, and worked through everything with you — that’s exactly the kind of care we aim for. It’s especially meaningful to know that being able to do this from home made things easier while you haven’t been able to drive.
We’ll be sure to pass your kind words along to Gerald. Wishing you continued success on your hearing journey, and if you ever need anything, we’re just a call away. - Ashley, Customer Success Team
I hear better, and my tinnitus disappears
It's incredible—I can hear better in every circumstance, and while the hearing aids are in, my tinnitus disappears. Hear.com referred me to an excellent audiologist who was professional, capable, kind, friendly, on time, and did I say capable? She was just fabulous. The hearing aids are practically invisible—just a lightweight mechanism behind the ear and a tiny wire leading to the in-ear portion. I love that it is synced to my phone. I feel well cared for, and I'm incentivized to wear these new aids all day, every day.
11 September 2025
Unprompted review
Reply from hear.com
Mary, thank you so much for your incredible review! We’re thrilled to hear how much your new hearing aids have improved your daily life — from clearer sound to relief from tinnitus. It’s wonderful that your audiologist provided such professional and caring support, and that you’re enjoying the comfort, discreet design, and phone connectivity. We’re so glad you feel well cared for and confident wearing your hearing aids every day — welcome to hearing your best with hear.com! - Ashley, Customer Success Team
Good product good service
They were there for the entire process. Contantly checking on my progress.
1 September 2025
Unprompted review
Reply from hear.com
Thank you so much for your 5-star review! We’re so glad to hear that our team supported you every step of the way. Providing consistent care and follow-up is what we’re all about — we’re thrilled you felt taken care of throughout your journey to better hearing! - Ashley, Customer Success Team
The overall process was great
The overall process was great. 1) Phone call discussion of my hearing issue. 2) A kit with hearing aids and the required equipment to fit and tune the aids arrived. 3) Appointment with a service rep. was set up. 4) the service rep tuned the aids in the first hour's appointment and went over general use of the aids and phone app. 5) continued weekly appointments for about the first 30 days making sure everything was working well.
The original staff member continued to check in to be sure my questions were being met.
This overall experience was great.
30 October 2025
Unprompted review
Reply from hear.com
Bruce, thank you so much for your thoughtful review! We’re thrilled to hear that your entire experience — from the first call to your follow-up appointments — was smooth and supportive. Our team takes pride in making sure every customer feels confident and cared for throughout their journey, and it’s wonderful to know you felt that every step of the way. If you ever need anything, our team is here to help. Enjoy life with better hearing. - Ashley, Customer Success Team
Customer service is wonderful.
Both people I spoke with were a great pleasure and so professional and knowledgeable, I could not ask for better. If you need hearing help I most assuredly recommend you give attention to Hear.Com
31 October 2025
Unprompted review
Reply from hear.com
Thank you so much for your 5-star review! We’re delighted to hear that our team provided such a positive and professional experience. Your recommendation means the world to us! We’re so glad you chose hear.com to support your journey to better hearing. If you ever need anything, we are here to help. Happy Hearing! - Ashley, Customer Success Team
This was my dad's second attempt to the…
This was my dad's second attempt to the hearing aids the first time we went through a company so I would say a third party it was not a very satisfying experience . but when they called us again I told the representative how disappointed I was he said we could do the hearing test at home and they would deal with us over the tablet that they actually sent everything that was the best thing ever and the lady that we spoke to through the testing helped every step of the way it was excellent I would definitely ask if you can do the test at home.
13 August 2025
Unprompted review
Reply from hear.com
Thank you so much for sharing your experience and for the 5-star review! We’re so glad your dad gave us another chance and that our at-home hearing test made things easier and more comfortable. It’s wonderful to hear our team provided the support and care you both deserved. We’ll be sure to share your kind words with the team — and we’re thrilled your dad is now on the path to better hearing! - Ashley, Customer Success Team
Great people
Great people, they take all the time you need to make sure you get what you need. I believe they genuinely care about helping you be able to hear better.
5 August 2025
Unprompted review
Reply from hear.com
Darryl, thank you so much for your 5-star review! We’re thrilled to hear that you felt cared for and supported throughout your journey with us. Our team truly loves helping people experience the joy of better hearing, and your kind words mean the world. Welcome to the hear.com family! - Ashley, Customer Success Team
100% Satisfied with my Heart.com Hearing Aids
I appreciate my hear.com hearing aids, they have never made that high pitch squeal in my ears that some brands do. They have a wide range of rubber tips to fit your ears properly. My audiologist did my hearing test on line with the kit that was sent to me. A tablet is included to conduct all appointments video chat. I had 5 appointments over the 45 day trial period with Todd to get my hearing aids turned in. Customer service is fast on the phone and is not sourced out, it's in English. The app that comes with the aids is easy to use and gives detailed control of the sound your hearing on your smart phone. Your replacement tips and wax filters are included in the price. A 3 year warranty is included.
30 October 2025
Unprompted review
Reply from hear.com
Thank you so much for your wonderful 5-star review! We’re thrilled to hear how much you’re enjoying your hear.com experience — from the comfortable, feedback-free fit of your hearing aids to the convenience of online care and app control. It’s great to know Todd and our team made the process smooth and personalized for you. We appreciate you taking the time to share such a detailed review — welcome to better hearing with hear.com! - Ashley, Customer Success Team
HORRIBLE customer service 0 STARS
My husband ordered a set of hearing aids from Hear.com. The ordering process started out fine, they answered quickly and took our almost $1,200 with no problem. We had a 45-day trial period, and right after that ended, the hearing aids stopped charging.
I tried calling customer service over and over, but no one ever answered. I finally had to use the live chat and only got a response after I said I would dispute my credit card charge and leave a bad review. They agreed to replace the hearing aids. We just got the replacements today. We can’t get them set up on the app. The screen is blank when I hit continue to start the initial set up. I have deleted the app multiple time times and reinstalled and I have tried everything in my power to set them up. VERY FRUSTRATING to say the least!
We’ve called multiple times, waited on hold for 20+ minutes, the call disconnects and then get a text giving you instructions on how to connect or live chat. Did the live chat again, no one ever joins. This company has TERRIBLE customer service. Once they get your money, it’s impossible to get any help.
**I would like to add a positive review for the actual hearing aids. My husband was satisfied with the hearing aids before they started acting up and wouldn’t charge or couldn’t get them to connect to where he could adjust them on his phone. The new pair that we received today, I don’t have a review for them because WE CAN’T GET ANYONE TO ANSWER OUR CALLS OR RETURN OUR CALLS! Pitiful to take money from the elderly and expect them to know anything about technology and try to fix it themselves! SHAME ON YOU!!!!
*In response to Hear.com response to my review-
You wrote- “provide his full name or the email/phone number associated with the order?????” REALLY?!?!
Where do I provide that information?? On your website, on a chat??
I provided that information yesterday multiple times and tried to get in contact with someone for 3 hours from 2 different phones. I was calling from my phone and my husband was calling from his phone..
And I also wrote a message to you yesterday, and have yet to be contacted this morning.
26 October 2025
Unprompted review
Reply from hear.com
UPDATED Response: I understand that messages and calls were made to our team, but because you are not a customer, we are not able to locate that information. If you can, please provide your husband's full name or the email/phone number; that would be helpful for us to begin assisting you. Thank you.
We’re truly sorry for the experience you and your husband have had — this is not the level of service we strive to provide. Your feedback has been escalated to our Director of Customer Support for immediate review.
Unfortunately, we’re unable to locate your husband’s account based on this review alone. Could you please provide his full name or the email/phone number associated with the order? Once we have that information, we’ll personally ensure that someone from our team reaches out right away to help resolve the issue and get his hearing aids fully set up.
Thank you for bringing this to our attention — we want to make this right for you both. - Ashley, Customer Success Team
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