Healthypetz Reviews 

Made the mistake of ordering the liquid collagen before reading the reviews! When I placed my order I noticed they had pre-ticked the sign up for subscription which can catch you out if you are only looking to try it as a one off. This company is based in the US but ships from China but mentions UK postage on the site, so quite misleading. Emailed the support team asking to cancel my order the same day it was placed as something just seemed dodgy but received no reply. Emailed several times after - No response whatsoever!! My order was shipped and arrived damaged and it smelt terrible. I was worried I had been signed up for an unauthorised subscription even though I had unticked the box and paid more for the order but as I had no response from the support team to confirm or deny this ended up going through my bank and getting them blocked from taking any further subscription money just in case. Do not order from this company, no customer support, poor quality product and just plain dodgy!

They are not a genuine company, they ignore all emails. I have had to get bank to stop payments

Bought one bottle hoping it would be the answer for my dog. I received an email from "Evelyn" saying I hadn't completed my order and here is the link to complete. I clicked on the link and it simply took me back to the page trying to get me ro subscribe. The payment has gone from my bank account for the one bottle, yet I have received 0 confirmation of my order, tracking, nothing. Scam and I'll be pursuing through my bank.

I ordered a 3 bottle deal. It took 6 weeks, but I finally received the product. After investigating the product while waiting for delivery, I decided to not use it since it came from China ( I believe). They claim to have 60 day satisfaction guarantee, but trying to get them to stand behind it is a battle. I was able to reach them and the best they would offer is 60% refund. Considering all those who are still struggling to get a response or refund, I guess I should accept the offer and run. Let’s see if the refund ever comes. Lesson learned. ☹️

Be very careful as they hide subscriptions and so as soon as you sign up, you are then in a subscription without knowing about it. I’ve raised 5 complaints with no response!

Customer service contact and communication is very poor however I have had good luck with results I had my dog on cytopoint forever and couldn't find anything that helped and this helped my dog quite a bit

I ordered thinking I was doing the best thing for my dog a better alterative for itching and licking paws...allergies...after reading reviews I’m afraid to give it to her...
Plus thankful to the person who mentioned the auto subscription...sure enough...I was able to cancel that.
Also had the same address that someone took a picture of from Kelly Chen...
Seems the add said don’t order from Amazon...but from us good quality ingredients...Confused...should have checked before ordering.

I ordered one bottle of liquid collagen to try based on claims that it would stop my dog's itching. The first thing i noticed was that I had a subscription that I didn't sign up for. I emailed immediately but got no reply. I managed to cancel the subscription myself on the site. The bottle i received wasn't as expected, I thought I was getting a product called Bloom but the bottle was very plain unlike the advert I contacted them twice for a refund which they advertise within 60 days with no questions asked if the product doesn't work. I have never received a reply.

I ordered this stuff it came gave it to my dog for a couple of days but it made her sick with diarrhoea, stopped immediately and forgot about it. 3 weeks later they tried to take money for another bottle that I didn’t sign up for numerous emails to cancel the subscription that I didn’t sign up for I contacted my bank who cancelled the payment but they continue to to try every couple of days. The bank said it’s been cancelled but I’m worried they will still be able to access my account.
Be very careful don’t order from them.

We received a small bottle of liquid collagen from HealthyPetz. We never ordered it. Don't know how they got our card and information. Apparently they are somehow related to a "shopify" app., which may have been used to order a product without our knowledge. They also set up a subscription for every month. We threw out the bottle that we received, because we would not use something on our pets without carefully reviewing it first. We found a 2nd bill paid by our bank this month, on May 20th 2026. I was able to find the site and cancel the pending order, on May 19th. The healthypetz site indicates that the product has not shipped and it was cancelled, but they have not refunded our bank account in the last 10 days. Clearly a scam.

BUYER BEWARE!
After purchasing this for one month and thinking this was good to give my pei, I found out that it could also harm my pei. I erred on the side of caution and dumped it in the garbage. I cancelled this subscription. Approximately, two weeks went buy and I started to receive emails that they were going to start processing the next shipment. I have repeatedly sent emails thru there support email stating that it was cancelled and to not process the order.
They went ahead and processed the transaction. There is no response from support, no phone number to call. I've contacted my bank and am now filing a dispute. When I receive the shipment, I am refusing it and returning it via USPS. I have all my documentation that I'm forwarding to my bank to file a dispute to get my money bank. This company's business practices are nefarious, BUYER BEWARE!

I purchased the company's premium collagen product after seeing claims that it could help dogs suffering from itching and scratching. Unfortunately, after using the product with my dog Teddy, not only did I see no improvement, but his scratching appeared to worsen.

The company's advertising prominently promotes a 60-day money-back guarantee. Based on that guarantee, I contacted Healthy Petz on two separate occasions seeking assistance and a refund. To date, I have received no response.

After searching online, I discovered that many other consumers appear to be reporting very similar experiences. Public reviews on Trustpilot, ProductReview Australia and social media discussions contain repeated complaints alleging:

• No response from customer service after refund requests.
• Difficulty obtaining refunds despite the advertised guarantee.
• Concerns about recurring subscription charges.
• Products not delivering the advertised results.
• Concerns regarding product quality, packaging and labelling.
• Consumers feeling misled by marketing claims.

I appreciate that individual experiences can vary, and I am not making allegations beyond my own experience and the publicly available reviews. However, the volume and consistency of the complaints raises concerns that I believe deserve investigation by consumer affairs media and regulatory authorities.

I would give no stars if I could. I saw this on face book. My dog has suffered with her skin for years, on meds from vets , this looked like a miracle worker. I didn't order from FB, I went on to their website. Great reviews on both so ordered from the website being careful i wasn't setting up a subscription . Package took about a week. The smell of rubber was strong and even worse when I opened it. The liquid inside smelt so strong too, couldn't describe it . No instructions. Writing for dosage so tiny. 2ml for my dog so how many pipets is that so I e mailed querying plus showing concern of the smell. No reply. Tried again, no reply. I then went onto trust pilot and nearly died reading the reviews on here. There was no way I was going to give my dog this "stuff" as no idea what was in it, no ingredients either on the box. I threw the 3 bottles in the bin and forgot about it. A month later I received an e mail, another load was on the way! . Another £48.99, total waste. I contacted my bank , sent all the reviews explaining and they got my money refunded and subscriptions cancelled. Amazing work TSB! Please do not order from healthy petz I honestly am sure it's not legit.

Ordered a bottle of collagen on April 24, still today not received it (May 29). Just wrote them an email. Tracking my order shows that it is "still in transit" and also that it just has been ordered. So, I think I wasted 32 dollars. So much for those fake FB ads!

No response to emails and never received the product. I disputed the charge on my credit card.

Absolutely disgusting company. They have copied the bottle and packaging from another company called BLOOM. Not saying trust them either, but this shows how far they will go to steal money from us. So I have just reported this as fraud to my bank. They had set up a subscription using the details from my bank and showed up that they had saved my card details. The fraud department of Santander were amazing. I have an ID case number, and after it has gone through the channels of fraud they will refund the 3 amounts of money the scammers stole. For those still battling these morons please go straight to your banks fraud department.

Sadly had to cancel my card after they automatically took money one month after original purchase which I definitely didn’t sign up for and the email address kept telling me invalid email when I tried to reach out I definitely do not recommend this site

Scam. Received a delivery I had ordered then I emailed several times with no response. Arrived via air, customs clearance and then Yodel. I asked seven times where it is produced but no response. Suddenly they took money from my bank then I received a second. Do not fall for it. Hopefully I have cancelled a subscription that I didn’t sign up for!

My dog has been on the Healthypetz collagen for 6 weeks and there is absolutely no change in her itching, nipping and licking; I think it has actually worsened.
I have tried to contact this company, not surprisingly I have had no response. This appears to be another scam, preying on people’s emotions in regard to their beloved pets. I would give zero stars if I could. A complete waste of money. My review was of course not published on their website!

Can't put negative stars here - they are scammers - the product is not the one they are selling on the web page - have contacted them numerous times and no response. DO NOT BUY THIS PRODUCT - IT'S FAKE AND THEY WILL NOT GIVE YOU YOUR MONEY BACK