The customer service was excellent—they truly went above and beyond! Natasha was incredibly helpful, communicative, and attentive every step of the way. She made the whole experience feel easy and gen... See more
Company replied
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See what reviewers are saying
Unparalleled customer service! I inquired if I could buy another control head, as I couldn't find a parts list. Before I knew it I had a new one in my possession. Natasha's only Q, what's your address... See more
Company replied
Top notch customer service and excellent products, we have been purchasing and using healthy line for almost a decade and when it comes to quality service and products they really can not be beat!
Company replied
While the concept is great, the product quality and customer is lacking. Have two different mats that both controllers stopped working and the mat would not heat at all. Contacted customer service sev... See more
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Company details
Information provided by various external sources
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
Contact info
925 Shepherd Ave, 11208, Brooklyn, United States
- (888) 774-4422
- sales@healthyline.com
- healthyline.com
4.2
Great
298 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top notch customer service and…
Top notch customer service and excellent products, we have been purchasing and using healthy line for almost a decade and when it comes to quality service and products they really can not be beat!
14 April 2026
Unprompted review
Reply from HealthyLine
Hello Jennifer,
Thank you so much for your kind words and for being a loyal customer for nearly a decade!
We truly appreciate your continued trust in us. It means a great deal to know that our commitment to quality products and customer service has consistently met your expectations.
We look forward to serving you for many more years to come!
Your HealthyLine Care Team!
Excellent Customer Service!
The customer service was excellent—they truly went above and beyond! Natasha was incredibly helpful, communicative, and attentive every step of the way. She made the whole experience feel easy and genuinely cared about getting everything right. It was such a positive experience that it made my mom and me want to order two more mats. Highly recommend!
18 March 2026
Unprompted review
Reply from HealthyLine
Hello Erin,
Thank you so much for your kind words and thoughtful review! We’re absolutely delighted to hear that you and your mom had such a positive experience with us.
Natasha will be especially happy to know her efforts made a difference—she truly takes pride in providing attentive and personalized service, and your feedback means a lot. It’s wonderful to hear that everything felt easy and that we were able to meet your expectations.
We sincerely appreciate your recommendation and your continued support. We look forward to assisting you again soon!
Your HealthyLine Care Team!
Cindy completed my trust in this product and purchase
Cindy was patient , very explanatory and helped me thru the whole process of this purchase . She is a number 10 . Very few people left with this sales experience and knowledge . She shows true passion in her work
Thank you Cindy
16 March 2026
Unprompted review
Reply from HealthyLine
Hello Ellza,
Thank you so much for your kind words!
We’re thrilled to hear about your experience with Cindy. She truly takes pride in making sure every customer feels informed, comfortable, and supported throughout the entire process.
Your recognition of her patience, knowledge, and passion means a lot—not only to Cindy, but to our whole team. We’re grateful you took the time to share this, and we’ll be sure to pass along your wonderful feedback to her.
Thank you again for choosing us—we appreciate your trust and look forward to serving you in the future!
Your HealthyLine Care Team!
I orderd one of their $999
I orderd one of their $999. mats, it came LATE after I paid for priority shipping and came with black marks all over the cover. I emailed them, they said I could return it for a refund so I did as instructed, have called and emailed them over 6 times over the last 4 weeks and still no response or refund. I would NOT trust this company. I will have to dispute on my CC-what a pain.
1 February 2026
Unprompted review
Mat controller failure
Excellent service and follow up. Solved issue promptly.
6 February 2026
Unprompted review
Reply from HealthyLine
Hello William,
Thank you for your feedback!
We’re glad to hear that our team was able to resolve the controller issue promptly and provide the follow-up support you needed. At HealthyLine, delivering responsive service and effective solutions is always our priority.
We truly appreciate your support and are here anytime you need assistance in the future.
Your HealthyLine Care Team!
Excellent customer service.
I bought a mat from Healthyline. It developed an issue with the red lights not working properly. I contacted customer service and they sent me a return label so I could return the mat for a warranty replacement. After I returned the item, they started a replacement order. Excellent customer service and warranty policy.
17 February 2026
Unprompted review
Reply from HealthyLine
Hello Ken,
Thank you for taking the time to share your experience!
We’re glad we were able to assist you promptly with your warranty claim and provide a smooth replacement process. At HealthyLine, we’re committed to standing behind our products and making sure our customers feel fully supported if an issue arises.
It’s wonderful to hear that the return and replacement process met your expectations. We truly appreciate your trust in us and your kind words about our customer service and warranty policy.
If there’s ever anything more we can assist you with, we’re always here to help!
Your HealthyLine Care Team!
Excellent customer service
HealthLine has excellent customer service and is easy to work with. I purchased a mat a few years ago and contacted their customer service department when an issue developed with my mat. I worked with Mercedes who helped me through the warranty replacement process. Mercedes
was great to work with and I was thoroughly impressed with the way HealthyLine stands behind their product. I highly recommend this company both for their quality product line and their excellent customer service.
22 January 2026
Unprompted review
Reply from HealthyLine
Hello Diane,
Thank you so much for your thoughtful and detailed review!
We’re truly grateful for your continued trust in HealthyLine over the years. It means a great deal to us that you took the time to share your experience, especially regarding the warranty process. Standing behind our products is a commitment we take seriously, and we’re glad that came through clearly.
We’re especially pleased to hear that Mercedes was able to assist you smoothly and professionally. We’ll be sure to pass along your kind words—recognition like this means a lot to our team.
Thank you again for your recommendation and support. We look forward to serving you for many years to come!
Your HealthyLine Care Team!
Natasha has been extremely helpful and…
Natasha has been extremely helpful and professional from day one. I will receiving the mat replacement very soon.
The product is amazing and your service staff is even better.
Thank you!!!
5 February 2026
Unprompted review
Reply from HealthyLine
Hello Monica,
Thank you so much for taking the time to share your experience!
We’re delighted to hear that Natasha provided such helpful and professional support and that your replacement mat will be arriving soon. It’s wonderful to know you’re enjoying the product and that our service met your expectations.
We truly appreciate your kind words and your trust in our team.
Your HealthyLine Care Team!
Reply from HealthyLine
Hello Dafi,
Thank you for your kind feedback!
We’re glad to hear you had a positive experience with our customer service.
We truly appreciate your support and look forward to serving you again.
Your HealthyLine Care Team!
5Star Customer Service
It’s hard to see any reviews with less than 5 stars, but sadly I too received a call back from a customer service representative stating someone would give me a call within 24 hours plus I would receive an email about our conversation and my issues.
That never happened but I emailed my previous customer service representative
Natasha and she took immediate action to satisfy my needs as a repeated customer for years!
Don’t give up communicating with this company because they do care about their customers, it’s just might be one employee not doing their job that is the issue.
The products are top notch in every category and usually their customer service department is very knowledgeable and reliable to satisfy customers.
Thank you Natasha!
Happy Customer For Life
8 December 2025
Unprompted review
Reply from HealthyLine
Hello Leisa,
Thank you for taking the time to share your experience and for your honest feedback. We sincerely apologize for the initial lapse in follow-up and understand how frustrating that can be. This is not the level of service we strive to provide.
We’re very pleased to hear that Natasha was able to step in promptly and take care of your concerns. She truly embodies our commitment to our customers, and we will be sure to recognize her for going above and beyond.
We appreciate your loyalty over the years and your kind words about our products and customer service team. Your feedback helps us improve, and we value the opportunity to continue earning your trust.
Thank you again for your patience and for being a valued customer—we look forward to serving you for many years to come.
Your HealthyLine Care Team!
Chair mat replaced!
Update: January 2026. Mercedes at Healthyline finally reached out to me via email. She replaced my mat after I returned the damaged one. It took awhile to reach someone but they did stand behind their product.
Chair mat was okay for a year. Then the back collapsed. I purchased a 5 year warranty. I have made 3 phone calls with no one available to answer. Sent 3 emails with photos to customer service. No response except for one callback at 6am in my time zone and phone was on silent mode.
10 December 2025
Unprompted review
Fantastic product and even better…
Fantastic product and even better customer service! My experience with Natasha was absolutely amazing. She is so prompt, courteous and professional. I want to hire her to work at my company!
7 December 2025
Unprompted review
Reply from HealthyLine
Hello Ron,
Thank you for your wonderful feedback!
We’re thrilled to hear that you’re enjoying the product and that Natasha made such a positive impression with her prompt, courteous, and professional service. We’ll be sure to share your kind words with her—they’ll mean a lot.
We truly appreciate your support and look forward to serving you again!
Your HealthyLine Care Team!
I had a problem with my Healthy Line…
I had a problem with my Healthy Line infrared mat. Cindy was extremely helpful. She determined if my mat was still covered by warranty and led me through the paperwork to get a new mat. She was helpful, friendly, and made everything painless. Kudos to Cindy in particular and to Healthy Line for their support staff. More companies could learn from the Healthy Line customer service model.
I have loved my mat and just received my new one.
5 December 2025
Unprompted review
Reply from HealthyLine
Hello Stephen,
Thank you for taking the time to share such a detailed review.
We’re truly glad to hear that Cindy was able to assist you promptly and guide you through the warranty process with ease. Providing friendly, knowledgeable, and stress-free support is very important to us, and your feedback reinforces our commitment to this goal.
We’re also delighted to know you’ve loved your mat and that your replacement has arrived. Thank you for your kind words about our customer service team and for choosing Healthy Line—we sincerely appreciate your trust and support.
Your HealthyLine Care Team!
I have multiple products
I have multiple products, highly recommend this company
1 December 2025
Unprompted review
Reply from HealthyLine
Hello BR,
Thank you for your recommendation!
We truly appreciate your continued support and are delighted to hear that you’re enjoying multiple products.
Your trust in our company means a lot to us, and we look forward to serving you again.
Your HealthyLine Care Team!
Natasha did her best to answer all my…
Natasha did her best to answer all my questions and helped me with my trade-in on a new mat. She also gave me a refund on my bracelet that broke. Thank you, you’re great!
3 December 2025
Unprompted review
Reply from HealthyLine
Hello Diane,
Thank you for sharing your experience with us!
We’re very pleased to hear that Natasha took the time to answer all of your questions, assisted with your trade-in, and resolved the issue with your bracelet promptly. We truly appreciate your kind words and are glad we could help.
We look forward to assisting you again in the future.
Your HealthyLine Care Team!
Excellent customer service from Natasha.
Excellent customer service from beginning to end. Kept me informed and delivered my product! Very satisfied!
2 December 2025
Unprompted review
Reply from HealthyLine
Hello MIchael,
Thank you so much for your kind feedback!
We’re delighted to hear that Natasha provided excellent customer service and kept you informed throughout the process. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future.
Your HealthyLine Care Team!
Extremely Disappointed and Deeply Concerned as a Healthcare Facility
Our clinic Revolutionary Health purchased a Jet Mat™ Pro Plus from HealthyLine, expecting a reliable therapeutic device and professional customer support. Unfortunately, our experience has been the opposite.
The mat’s on/off button failed within 3 months, leaving an essential piece of clinical equipment completely unusable. We reached out to HealthyLine immediately — emails, multiple voicemails, multiple attempts — and despite being told repeatedly that our case was “escalated,” no one ever contacted us with next steps, not even an automated confirmation email.
As a healthcare facility, this level of non-response is unacceptable. When equipment breaks, patient care is directly affected. For over a week, we have been unable to provide services many patients rely on, simply because HealthyLine’s support team has not taken the time to respond or offer any guidance.
The lack of communication, accountability, and urgency from HealthyLine is extremely disappointing and honestly alarming for a company selling medical-adjacent devices. We expected a reliable product and responsible support — we received neither.
Until HealthyLine demonstrates that they stand behind their products and take customer issues seriously, especially for clinics and professionals, I cannot recommend them to anyone.
17 November 2025
Unprompted review
Appreciation
I forgot to apply a discount code to my mat order emailed to me from HealthyLine and was planning on using it at some point in the future but wasn't sure when it would expire. Natasha kindly issued me a credit to my card for my original purchase. I should receive my mat today and can't wait to start using it and know I can rely on HealthyLine's excellent customer service if I ever need it in the future.
7 November 2025
Unprompted review
Reply from HealthyLine
Hello Dewolla,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that Natasha was able to assist you and ensure your discount was applied—your satisfaction is always our priority.
We’re thrilled that your mat arrived, and we hope it brings you all the benefits you’re looking forward to. Please don’t hesitate to reach out if you ever need assistance in the future. Our team is always here to help, and we truly appreciate your trust in HealthyLine.
Thank you again for your kind words and for choosing us!
Your HealthyLine Care Team!
Went bad after only 7 years
Tried to purchase a new controller because the pinch point at the connection wasn't very well reinforced and eventually went out. They've discontinued it. I have buy a whole new unit and fill the landfills with this huge mat.
4 November 2025
Unprompted review
Reply from HealthyLine
Hello Jennifer,
Thank you for sharing your feedback. We’re truly sorry to hear about the issue with your mat and understand how frustrating it can be when a product can’t be repaired the way you had hoped. While this particular model and its controller have been discontinued, and your purchase is out of warranty, we do continually improve our designs to increase durability and extend product life.
Although we can’t offer a replacement controller for this older unit, our team would be happy to review trade-in options so you don’t feel your previous investment has gone to waste.
Please feel free to reach out to our customer care team at support@healthyline.com so we can work with you directly and find the best possible solution. We appreciate your feedback and the opportunity to make things right.
Your HealthyLine Care Team!
I’ve been a loyal customer for many…
I’ve been a loyal customer for many years and currently own a TAO mat — now I’m considering getting a stronger version. I’ve been in contact with Natasha for a long time, and she has always been incredibly helpful and kind. Great products and amazing customer service!
9 September 2025
Unprompted review
Reply from HealthyLine
Hello Jaclyn,
Thank you so much for your continued loyalty and kind words! We’re thrilled to hear that you’re enjoying your TAO mat and are considering upgrading to a stronger version. It's wonderful to know that Natasha has been such a helpful and supportive part of your experience — we’re lucky to have her on our team! Your trust in our products and service truly means the world to us. If you need any help choosing your next mat, we’re here for you every step of the way!
Your HealthyLine Care Team!
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