This is a company I can rely on for their wide range of products which are advertised clearly online and delivered quickly. Clear assembly instructions have been included with each of our purchases... See more
Company replied
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See what reviewers are saying
A well run course. Information given relevant and concise. Several members including myself asked a question and were told that the subject would be covered in a future session. This wasn't helpful a... See more
Company replied
Products good. Delivery awful by DPD on 2 out of 3 packages. Toilet frame was left by our bins at the side of the road. Perching stool was left outside our back gate. Delivery man did not knock, rin... See more
Company replied
As usual, good selection and prompt delivery. Not necessarily the cheapest option but always good quality. I found a “rocking” knife which makes one-handed cutting up food easier for me. I hadn’t foun... See more
Company replied
Company details
Written by the company
Welcome to Healthcare Pro, the brand-new online store for NRS Healthcare. We are the professionals’ choice for independent living aids, proudly helping people maintain their independence since 1947. New easier-to-use website, new services, same great products and drive to help you live your best life.
Contact info
Cartwright Way, Forest Business Park, Bardon Hill, LE67 1UB, Coalville, United Kingdom
- 0345 1218111
- customerservice@healthcarepro.co.uk
- healthcarepro.co.uk
4.3
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery
This arrived quickly as promised. The product is great and very helpful.
15 March 2024
All excellent
13 February 2024
Good product. Bad ordering and delivery process
Delivery and ordering process absolutely awful. Took over two months for the product to arrive. I am also surprised that the goods ever arrived. The details on the address label were totally different from those on your invoice. I think that I should have been told when I ordered the product that you didn't stock the item.
29 January 2024
Good easy to understand website and…
Good easy to understand website and product received quickly . Good construction and exactly as advertised.
27 February 2024
I am stressed know one has been in touch !!!
I ordered a rollator on 17th March I am still waiting I am old I don't know what I am doing I have tried to get in touch with you over a week I am getting very stressed I also sent back a rollator as I ordered the wrong one I have not heard about that one I have not had a refund
17 March 2024
Unprompted review
Reply from Healthcare Pro
Good Morning,
Thank you for you for review.
We are sorry you have not received your order.
We have sent you a direct message if you can view this at your earliest convenience.
Sorry for the inconvenience this has caused.
Kind Regards
Janet
Customer Service
Healthcare Pro
Excellent service from start to finish.
Excellent service from start to finish.
Top quality product, friendly and efficient sales and very good delivery and installation,
30 January 2024
Reply from Healthcare Pro
Good Morning,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Product arrived on time and worked as…
Product arrived on time and worked as expected. Thank you.
27 January 2024
Reply from Healthcare Pro
Good Morning,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Reply from Healthcare Pro
Good Afternoon,
Thank you for your review.
We at HealthcarePro do not have an App for our business. May we ask you to elaborate on your comments so we can try to assist you further.
We look forward to hearing from you and being able to assist where we can.
Kind regards,
Michael
HealthcarePro
Revised review
I revised this review as the problem we had was resolved, it was a maintenance issue which may have been a third party responsibility so this feels fairer as the product had no flaws initially
19 March 2024
Unprompted review
Reply from Healthcare Pro
Good afternoon,
Thank you for your review.
Are you able to email us with your purchase details to enable us to resolve this matter.
Kind regards,
Lisa-Marie.
Reply from Healthcare Pro
Good Afternoon,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Perfect for my needs
18 February 2024
Reply from Healthcare Pro
Good Afternoon,
Thank you for you review.
We are pleased to hear that you are happy with the product.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
Healthcare Pro
One of the most helpful companies I…
One of the most helpful companies I have dealt with, nothing was to much trouble, excellent
20 January 2024
Reply from Healthcare Pro
Good Afternoon,
Thank you for your review and kind comments about the company which are always appreciated.
Please do not hesitated if we can be any further assistance.
Kind Regards
Janet
Customer Service
Healthcare Pro
Good experience
The items arrived promptly. The service and the quality are good - thank you.
15 February 2024
Reply from Healthcare Pro
Good afternoon
Thank you for your positive review and kind comment.
We are pleased to note the product you purchased was received promptly, and you are happy with our service.
If you need further assistance please do not hesitate to contact us.
Kind regards,
Ant
Healthcare Pro
Excellent no quibble customer service.
Excellent no quibble customer service.
I received an item that was faulty, these things happen, I called them and without any hesitation, they dispatched a new one.
That’s what “I” like 👍
9 January 2024
Reply from Healthcare Pro
Good Afternoon,
Thank you for you review and kind comment regarding our service which are always appreciated.
We are pleased to hear that the faulty was rectified quickly for you.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
Healthcare Pro
Reply from Healthcare Pro
Good Afternoon,
Thank you for your review.
We are pleased to hear that you are happy with the product and it has help your Mum.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
Healthcare Pro
Prompt and reliable delivery.
11 February 2024
Reply from Healthcare Pro
Good Afternoon,
Thank you for your feedback and we are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Product as described and prompt delivery
9 February 2024
Reply from Healthcare Pro
Good Afternoon,
Thank you for your feedback and we are glad that our product and service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Oops! Error to correct.
An unusual experience for me with Healthcare Pro. The wrong item was picked and despatched and it took too long to correct the error and send the correct product.
8 February 2024
Reply from Healthcare Pro
Good morning,
Thank you for your review and for bringing this to our attention.
We are sorry for any inconvenience caused by our mistake and the delay delivering a replacement.
We understand your frustration and have contacted you directly to offer further assistance.
Please check your email. We look forward to resolving the matter as soon as possible.
Kind regards,
Kayley
Healthcare Pro
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