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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting items arrive in excellent or even pristine condition, exceeding expectations for vintage wear. The pricing is frequently highlighted as very reasonable, offering great value, especially considering the quality received. Reviewers also appreciate the fast and efficient delivery service, with items arriving quickly and well-packaged, sometimes including a personal touch like a thank you note. The overall service is described as brilliant and easy to deal with, making the shopping experience smooth and enjoyable, even for returns. However, some customers mentioned that the packaging could have been better, despite the items arriving in good condition.

What people talk about most

Product

Consumers find product quality to be excellent, with many reviewers praising items as being in great... See more

Quality

Customers consistently note positive experiences with quality, frequently praising items for being in great... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Price

People report positive experiences with price, consistently finding items at great or reasonable prices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality gear,given that little bit extra personal touch by Headlock. Will use again and definitely recommend to Family and Friends. Keep up the good work. Class is Permanent.

Rated 5 out of 5 stars

All-round brilliant service! The site itself is great and garment measurements and descriptions allowed me to buy with confidence. Delivery was fast and the items packaged well. Most importantly, t... See more

Company replied

Rated 5 out of 5 stars

I've made 2-3 purchases now and all of them have been both fast and easy, I even had to return an item once because it didn't fit and that too was super easy with the included return form. Pric... See more

Company replied

Rated 5 out of 5 stars

This was my first time using Headlock - it was seamless! My order was completed easily, and the communication was great throughout. The item arrived packaged really well - clearly it had been looked a... See more

Company replied


Company details

  1. Vintage Clothing Store
  2. Clothes Market
  3. Clothing Store
  4. Used Clothing Store

Written by the company

We started back in 2009 trading at Vintage Fairs, Festivals and over eBay. Now we hold Vintage Clothing Sale events with 15 Students' Unions, Have our own online store and still trade at festivals. We list new products to our website every week so keep an eye out for a rare football shirt, the perfect Barbour Jacket or some Carhartt Workwear!


Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!

Extremely professional service and very quick dispatch and delivery. High recommend!

16 December 2024
Unprompted review
Headlock logo

Reply from Headlock

Thanks Danny!

Rated 5 out of 5 stars

Carhartt Jacket

Just purchased a Carhartt Jacket from Headlock, the jacket came the next day and is in perfect nick. Big shoutout to Tom as well for the help in buying it. Will definitely be coming back!

2 December 2024
Unprompted review
Headlock logo

Reply from Headlock

Great thanks Finn!

Rated 1 out of 5 stars

I have not received my order

I have not received my order - the royal mail are still expecting it. And I have just received an email asking how your service was

27 November 2024
Headlock logo

Reply from Headlock

This issue has been resolved and was no fault of ours. Harry has apologised by email for this bad review so hopefully will remove it

Rated 4 out of 5 stars

Overall good experience - would appreciate pictures of big marks

Bought 2 sweaters on Tuesday night and safely delivered on Friday. Both were in a “good” condition on their website. Sizing matched up to site. Both sweaters smelled freshly washed 10/10 thanks, their state is good apart from black solid line on a sleeve of one of the sweaters (idk if I can attach a pic) I would appreciate a picture beforehand, also got discount code in my order.

29 November 2024
Unprompted review
Headlock logo

Reply from Headlock

Thanks for your review, Sorry if that damage wasn't stated in the listing.

Rated 5 out of 5 stars

Great service

Great service, sent to Australia. Very pleased with my new Barbour.

15 October 2024
Unprompted review
Headlock logo

Reply from Headlock

Thanks enjoy the jacket!

Rated 5 out of 5 stars

K’way

Bought a KWAY cagoule arrived on time well packaged and in great condition very happy and well pleased with my package would highly recommend and will definitely be buying from headlock again.

18 October 2024
Unprompted review
Headlock logo

Reply from Headlock

Thanks enjoy your K Way!

Rated 5 out of 5 stars

Jacket was just as described

Jacket was just as described, fitted perfectly for a very reasonable price, as usual delivered on the day said and I will definitely be shopping here again

28 January 2024
Headlock logo

Reply from Headlock

Thank You!

Rated 5 out of 5 stars

The quality of the was very good and…

The quality of the was very good and matched the description on the website. The items were shipped and delivered quickly (to Ireland). Overall very good experience.

2 January 2024
Unprompted review
Headlock logo

Reply from Headlock

Thank You!

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