I don't understand all the negative reviews. The product is great and their customer service is equally good. I purchased 2 pillows as I wanted to get a true orthopedic pillow. I have gone throug... See more
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I've been using Ortho-Cerv pillows for at least 15 years. Serious neck problems made prone sleeping almost impossible – my Ortho-Cerv pillow made it possible to lie comfortably at night. A real life... See more
Company replied
Unfortunately this was a $200 gamble. Testing with the plastic on isn't exactly realistic. I selected the number/ size using the tool provided, was contacted before delivery and was advised that the k... See more
Company replied
Just purchased my second pillow from Headleveler for travel. Great size for transporting on a trip or weekend getaway and I love the handy travel bag. So happy that I listened to my chiropractor and p... See more
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Company details
Written by the company
Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.
Contact info
202 Brunswick, H9R 5P9, Pointe-Claire, Canada
- 1-800-668-8550
- info@headleveler.com
- headleveler.com
Great product and great customer service
I don't understand all the negative reviews. The product is great and their customer service is equally good.
I purchased 2 pillows as I wanted to get a true orthopedic pillow. I have gone through many types of pillows (foam, down, synthetic fibre) and so far none are great for me. As mentioned, I was required to test the pillow with the plastic to preserve the product seal. I was able to determine that the #27 was too firm for me. While it took a bit to get use to the contour, I must say their pillow has given me a good night's sleep.
5 February 2026
Unprompted review
When I ordered the pillow online staff suggested a firmer pillow
When I ordered the pillow online, it was suggested that my pillow should be a soft pillow. However the staff at Headleveler called and suggested it be changed to a more firm pillow. Once it arrived, when I tried the firmer pillow in the plastic I couldn't get a good idea of how it would be. I slept on it without the plastic and unfortunately woke with a really sore neck and the pain in my neck lasted a week. I found that the pillow was too hard. I was hoping it would be more comfortable.
31 January 2025
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Margaret,
Thank you for your review. We are sorry to hear that you find your pillow too thick. The Queen # 21 pillow should have been a good fit.
There are different ways to use the pillow. For instance, both surfaces of the pillow are not the same. One is meant for uniquely side sleepers, and the other surface is for both side and back sleepers. If you need any kind of help and/or explanation, please do not hesitate to contact us. In fact, we have a very friendly customer service team, and had you contacted us, we certainly would have been willing to assist you.
We are here to help you if you have any questions or want to make sure you are using it correctly. Please keep an eye out in your emails, I have a few suggestions for you to help soften up the pillow.
Best regards,
Desiree
Close to perfection
First, thank you Miss Désirée Robillard. Spot on, everything.
After close to 2 months of use I can give a review. The 4 stars aren't 5 because of the import taxes and shipping. In no way related to the Headleveler, but this way I guess I can call the future customers to this point. To Portugal, it was 63€ for the shipping (but a record for delivery, took 5 days) and 75€ import taxes. Tryed it day one, as soon as it arrived (at around 16h00), I thought "they got it wrong, should be the higher one", but I was wrong. It is close to perfection. Been sleeping well, wake up rested, 5 to 8 hours of sleep is quite enough. So, thank you Headleveler, and again, thank you Miss Desiree for all (patience and expertise on the choice).
19 April 2021
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi José,
Thank you very much for your positive review. We are very happy to hear you are pleased with your Headleveler pillow.
We do apologize for the additional fees incurred due to the Portuguese import regulations.
Should you wish to order in the future, please contact us ahead of time so that we can figure out a better way for you.
Wishing you all the best,
Desiree :>
Excellent Pillow!!!!!!
I LOVE this pillow. It has changed my life in just 2 weeks of use. I don’t wake with neck tension anymore. I don’t have tension headaches anymore. I will buy this pillow over and over again!! I wish I had learnt about it years ago! Thank you so much for designing and manufacturing this pillow!
7 March 2021
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Sandra,
Thank you very much for your 5-Star Review. We are absolutely thrilled to hear that you are happy with your new, customized pillow. As a family-run business for over 30 years, we truly value and appreciate you taking the time to leave such a positive review.
Please do not hesitate to reach out in the future if we can be of help.
Wishing you all the best,
Desiree :>
Best sleep ever
Best sleep ever! I have been using Ortho-Cerv pillows for 20 years and is what I recommend to all my patients.
My pillow goes with me wherever I go!
17 December 2020
Testing in Plastic?
Unfortunately this was a $200 gamble. Testing with the plastic on isn't exactly realistic. I selected the number/ size using the tool provided, was contacted before delivery and was advised that the king size pillow is harder and they bumped me down a size. Unfortunately this pillow is way too hard and I'm always coming off of the pillow because my body is protecting itself. Now I'm out $200 and still don't have a supportive pillow. Big mistake.
7 December 2020
Reply from Headleveler | Ortho-Cerv
Dear Jodie,
We are sorry to hear that your pillow is too thick.
We reviewed the notes on your order and, when we reached out to you, we suggested the King # 18. It is understandable that you might be surprised to adjust the thickness to the # 18 but, given that we are the manufacturer of the pillow, we personally review all of the information you provide to make very sure we send you your best thickness.
Pillows can be exchanged if they are unopened. Since the pillow package has been opened, I have an idea that can help you.
Please keep an eye out for an email we will send you soon to give you a hand with this.
Thanks, Desiree :>
Reply from Headleveler | Ortho-Cerv
Hi Gabriel,
Thanks so much your 5-Star Review. We are so happy to hear that you are pleased with our service and the quality of our custom-made pillows.
Please do not hesitate to reach out in the future if we can be of assistance.
It will be our pleasure to help you,
Desiree :>
Excellent pillows
Excellent pillows! I have been selling them for many years with great patient reviews!
28 November 2020
Reply from Headleveler | Ortho-Cerv
Thanks so much Dr. Paris for your 5-Star Review! We value your opinion and are very grateful to have you as a loyal customer for all these years!
Wishing you all the best,
Desiree :>
Désirée Robillard did an excellent work…
Desiree Robillard did an excellent work in providing me with sound advice in best pillow for my situation and was very courteous and professional. Thank you. Merci!
21 November 2020
Reply from Headleveler | Ortho-Cerv
Hi Jean-Pascal,
Thank you very much for your 5-Star Review. It truly was a pleasure taking care of your pillow order and we look forward to helping you again in the future.
Wishing you all the best,
Desiree :>
I have been using headleveler pillows…
I have been using headleveler pillows for over 15 years and have been so impressed with their product. Their customer service was excellent. They go out of their way to make sure that you have ordered the correct item. My order was a gift and they checked past orders as well as personally contacting me to make sure I had the right size. Highly recommended, will not use another pillow.
21 November 2020
Reply from Headleveler | Ortho-Cerv
Hi Barbara,
Thank you so much for your 5-Star review. It was our pleasure taking care of your "gift" pillow order and we are so glad to have such a loyal customer.
Your review really helps customers who are unfamiliar with our pillows to understand that we go "above and beyond" to make it a positive experience.
Wishing you all the best,
Desiree :>
What a wonderful product and service
What a wonderful product and service. Would definitely recommend it!!!
16 November 2020
Reply from Headleveler | Ortho-Cerv
Hi Jorge,
Thank you very much for your 5-Star review. It was our pleasure taking care of your order. Please do not hesitate to reach out in the future for your pillow needs. We will be very happy to assist you.
Wishing you all the best,
Desiree :>
Reply from Headleveler | Ortho-Cerv
Hi Martine,
Thank you very much for your 5-Star Review.
We truly care about our customers and strive for you to have a great experience and receive your best pillow. We appreciate you taking the time to leave this positive review which really helps customers who are unfamiliar with our family-run business and made-to-measure pillows.
Wishing you all the best,
Desiree :>
We have been using these pillows for…personal use and for sale to our Chiropractic patients.
We have been using these pillows for many years, We have many patients show have improved sleep andthe product quality and service has been exceptional. Any question we have had regarding sizing and advise has been responded in a timely manor.
11 November 2020
Reply from Headleveler | Ortho-Cerv
Hi Dr. Sweazey,
Thank you very much for taking the time to give us a 5-Star Review! We truly value your opinion and are so happy to count you as one of our loyal customers over the years. We will continue to provide you with the quality and service you and your patients expect from us!
Wishing you all the best,
Desiree :>
Outstanding quality
Outstanding quality! We are very happy with our purchase. I already see an improvement in my sleeping habits. Thank you!
4 November 2020
Reply from Headleveler | Ortho-Cerv
Hi Jimmy,
Thank you very much for your 5-Star Review. As a family-run business, we truly care about our customers and value your opinion. We are very happy to hear that your Headleveler custom pillow is helping you.
Wishing you all the best,
Desiree :>
very comfortable and easy to get used to
15 October 2020
Reply from Headleveler | Ortho-Cerv
Hi De,
Thanks so much for your 5-Star Review. Glad to hear that you are enjoying your pillow. Please do not hesitate to reach out if we can help you in the future.
Wishing you all the best,
Desiree :>
The pillow is not comfortable at all.
14 October 2020
Reply from Headleveler | Ortho-Cerv
Hi Peggy,
Sorry to hear that the pillow is not to your liking. We make 7 different pillow thicknesses. According to the answers you provided at the time purchase, the # 24 thickness should have been a good fit, however, we do make other thicknesses that are thinner than the # 24. Please keep an eye out in your emails as one of our team members will be reaching out to you.
Regards, Desiree
Customer service and delivery were…note that the seam where the head lies does ‘dig’ a bit so I had to put a towel to reduce that pain.
Customer service and delivery were excellent. I ordered two pillows and will likely eventually purchase the travel version.
13 October 2020
Reply from Headleveler | Ortho-Cerv
Hi Franceen,
Thanks so much for your 5-Star Review. We are very glad to hear that you are happy with our service and pillows. We look forward to helping you again.
Desiree :>
Pillow is comfortable enough although a…
Pillow is comfortable enough although a little expensive. I am disappointed they should not be used for watching tv in bed
6 October 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Lynn,
Thank you very much for your taking the time for your review. I can explain the reason why we suggest that the pillow is not leaned on to either read or watch TV while in bed.
We make 7 different pillow thicknesses, and there are micro-difference between the thicknesses so that we can truly fit the pillow to every person, and ensure a perfect fit. For this reason, they are precision pillows meant for the weight of the head only. If you lean on the pillow, then you are using the weight of your whole body, and that can stress the pillow prematurely.
Our goal is for you to enjoy your pillow for a long time.
Wishing you all the best,
Desiree :>
We have been using these pillows since…
We have been using these pillows since 1990. Then I had major migraine problems. I needed a neck support while sleeping and this pillow was recommended to me. I ended up buying one for my husband and myself. We would not live without them. By following the maintenance instructions they last very long.
5 October 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Dominique,
Thanks so much for your 5-Star Review. I remember speaking with you and I'm so happy to hear that our pillows are providing you relief. We appreciate your loyalty and want you to know that we value you as a customer.
Please do not hesitate to let me know if I can help you again in the future.
Wishing you all the best,
Desiree :>
Great customer service
Great customer service! Very knowledgeable and informative about all of their pillows.
5 October 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Otis,
Thank you very much for your 5-Star Review. We truly appreciate you taking the time out to let others know the experience you had with us. It was a pleasure looking after your order, and please do not hesitate to let us know if we can be of service again to you in the future.
Wishing you all the best,
Desiree :>
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